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What is it like to work at Axon?

Axon is a technology company that prioritizes innovation, collaboration, and social responsibility, fostering a culture that encourages employees to think creatively and make a positive impact.

The company's team structure is designed to promote cross-functional collaboration, with employees working together to develop and implement cutting-edge technologies, such as body-worn cameras and digital evidence management systems. Axon's work environment is dynamic and fast-paced, with a focus on continuous learning and professional growth.

Working at Axon may appeal to candidates who are passionate about using technology to drive social change and improve public safety, as the company's mission is to protect and serve communities through innovative solutions and a commitment to transparency and accountability.

What makes Axon an attractive place to work?

Axon is a leading technology company that specializes in public safety solutions, with a strong reputation for innovation and commitment to improving community safety. The company's workplace culture values collaboration, innovation, and employee growth, offering a dynamic and supportive environment that fosters creativity and professional development. Joining Axon provides opportunities to contribute to meaningful projects, work with cutting-edge technology, and advance in a rapidly evolving industry.

Do workers at Axon get paid breaks?

Sometimes. Only some people get paid breaks.
50% of people say they don’t get paid breaks.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and April 2025.

Does Axon pay people when they’re sick?

Yes. Most people get paid when they’re sick.
92% of people say they would get paid if they were sick but scheduled to work.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and March 2026.

At Axon, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
100% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and March 2026.

Is the health insurance from Axon affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 11 people who took the Breakroom Quiz between March 2025 and March 2026.

Do people get paid time off at Axon?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and March 2026.

Do workers at Axon worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and September 2025.

Do Axon workers get to choose the shifts they work?

Most people get to choose which shifts they work.
67% report that they have enough control over which shifts they work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and September 2025.

How easy is it for Axon workers to change shifts?

Most people find it easy to change shifts.
80% of people report that it’s easy to change shifts if they need to.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and September 2025.

How easy is it to get time off at Axon?

Most people find it easy to get time off.
93% of people report it’s easy to get time off.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and March 2026.

Do Axon managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and September 2025.

Do jobs at Axon spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
11% of people report that their job takes up time that they don’t get paid for.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and September 2025.

How easy is it to take sick days at Axon?

Most people find it easy to take sick days.
93% of people report that it’s easy to take time off if they are sick.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and March 2026.

Is working at Axon good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
83% of people who care for a child or other relative report this is a good place to work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people at Axon feel treated with respect by their managers?

Most people feel treated with respect by their managers.
85% of people say they’re treated with respect by their managers.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people at Axon get to take their breaks without interruption?

Only some people get breaks without interruption.
42% of people report that their breaks get interrupted.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and March 2026.

Is it stressful to work at Axon?

Most people feel stressed out here.
71% of people say they often feel stressed out at work.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people at Axon enjoy their jobs?

Most people enjoy their job.
75% of people report they enjoy their job.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people at Axon recommend working with their team?

Only some people recommend working with their team.
53% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people get enough training when they start at Axon?

Some people didn’t get enough training when they started.
40% of people report they didn’t get enough training when they started working here.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people get support to advance at Axon?

Most people are given support to advance their career here.
In the last year, 73% of people report being given support to advance their career here.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people think Axon’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
82% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and March 2026.

Do workers feel well informed about how Axon is doing?

Most people feel well informed about how the company is doing.
93% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and March 2026.
What are the most popular jobs at Axon?
What are the most popular categories at Axon?
Infographic showing various Telecommunications job openings at Axon in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 97% Physical, and 3% Remote job distribution.

Sr Technical Account Manager, Enterprise

Axon

Atlanta, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Axon rating

8.8

Company rating: 8.8 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

14th of 156 rated electronics manufacturers

Job description

Your Impact

The Technical Account Manager will own the day-to-day relationship with one of Axon's key customers to a build long-term, strategic partnership. As the main point of contact for your customers, you will be looked upon to provide best practices and technical expertise to help your stakeholders achieve their operational goals using Axon's products. You will also work closely with multiple cross-functional teams by providing invaluable insight into your customer's needs and challenges, helping influence and guide internal product roadmaps and projects. As someone that wears multiple hats, from project management to product expert to consultant, you will continually be focused on making your customer more efficient and more confident within their daily workflows.

What You'll Do

Location: Hybrid Atlanta, Georgia (3-5 days onsite)
Reports to: Director of Professional Services, Enterprise

  • Achieve mastery of all Axon technologies / products, specifically Fusus, body cameras and Draft One
  • Use exceptional written and oral communication skills to effectively lead business and technical presentations, demonstrations and conversations with VP-level audiences within your account
  • Use leadership skills to independently prioritize and execute project tasks in a methodical and disciplined manner
  • Manage customer expectations, keeping customers satisfied and expectations realistic
  • Provide up to tier-2 technical support
  • Provide overall project management of the core deployment plan engaging with 3rd party integrators and the client
  • Remain organized and focused on removing obstacles through creativity and adaptation to rapidly changing circumstances
  • Develop relationships with key partners across Axon to solve problems and successfully deploy the Axon products
  • Where possible, improve or develop technical documentation to ease understanding and usage of our products and services
  • Communicate customer feedback across multiple teams and divisions within Axon to drive product development and improvement
  • Maintain customer confidence, especially in high-pressure situations
What You Bring
  • Bachelor's Degree or equivalent work experience
  • 7+ years of experience working with Major City or Enterprise-level customers
  • Proven track record of successfully managing customer relationships and technical projects
  • Understanding of SAAS, Cloud providers/solutions, Virtualization, Storage
  • Knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and Internet technologies
  • Ability to articulate at a technical level appropriate to the circumstance - i.e. for clients with varying levels of IT knowledge and skillset
  • Unmatched analytical, strategic and creative problem-solving skills
  • Excellent interpersonal skills with strong written and verbal communication
  • Detail oriented with excellent organizational and time management skills
  • Demonstrated ability to deal with change and excel in high-stress situations

Preferred Qualifications

  • JIRA, and Microsoft Dynamics knowledge
  • Knowledge of CCTV, VMS, and IP cameras
  • Experience working closely with a sales and support team
  • Experience working and supporting law enforcement or other governmental agencies
  • Experience in networking and telecommunications
Benefits that Benefit You
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • And yes, we have snacks in our offices

 

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