Red River Managed Services is a company that provides a welcoming and positive workplace. They are seeking a Service Desk Technician II with an active Secret clearance to handle technical support ...
60 Red River Service Delivery Manager Jobs Hiring Near You
Red River Managed Services is a company that provides a welcoming and positive workplace. They are seeking a Service Desk Technician II with an active Secret clearance to handle technical support ...
IT Project Manager (Full Scope Poly required)
Chantilly, VA · On-site
$101K - $120K/yr
At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels ... This position manages customer project efforts and delivers exceptional customer service throughout ...
IT Project Manager (Full Scope Poly required)
Chantilly, VA · On-site
$101K - $120K/yr
At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels ... This position manages customer project efforts and delivers exceptional customer service throughout ...
At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels ... deliver first in class solutions. Our client-centric culture works to anticipate needs with an ...
At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels ... deliver first in class solutions. Our client-centric culture works to anticipate needs with an ...
IT Project Manager (Full Scope Poly required)
Chantilly, VA · On-site
$101K - $120K/yr
Red River Managed Services is a company that provides innovative solutions and fosters a ... project delivery throughout the project lifecycle. Responsibilities : • Manage the project ...
IT Project Manager (Full Scope Poly required)
Chantilly, VA · On-site
$101K - $120K/yr
Red River Managed Services is a company that provides innovative solutions and fosters a ... project delivery throughout the project lifecycle. Responsibilities : • Manage the project ...
IT Project Manager (Full Scope Poly required)
$100K - $119K/yr
At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels ... Create presentations and deliver content in a highly effective and professional manner. * Develop ...
IT Project Manager (Full Scope Poly required)
$100K - $119K/yr
At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels ... Create presentations and deliver content in a highly effective and professional manner. * Develop ...
Demonstrated ability to sell professional and managed services * Ability to cultivate C-level ... S. Citizenship Required Red River offers a competitive salary, excellent benefits and an ...
Demonstrated ability to sell professional and managed services * Ability to cultivate C-level ... S. Citizenship Required Red River offers a competitive salary, excellent benefits and an ...
... Red River's hybrid infrastructure environment. This role supports core business systems and ... This role is expected to work within established IT service management practices, including ...
... Red River's hybrid infrastructure environment. This role supports core business systems and ... This role is expected to work within established IT service management practices, including ...
At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels ... Ability to handle high-pressure situations and deliver solutions quickly. Knowledge, Skills and ...
At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels ... Ability to handle high-pressure situations and deliver solutions quickly. Knowledge, Skills and ...
At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels ... deliver first in class solutions. Our client-centric culture works to anticipate needs with an ...
At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels ... deliver first in class solutions. Our client-centric culture works to anticipate needs with an ...
At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels ... deliver first in class solutions. Our client-centric culture works to anticipate needs with an ...
At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels ... deliver first in class solutions. Our client-centric culture works to anticipate needs with an ...
At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels ... Deliver hands-on Windows and macOS support, including OS troubleshooting, hardware issues ...
At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels ... Deliver hands-on Windows and macOS support, including OS troubleshooting, hardware issues ...
... Red River's hybrid infrastructure environment. This role supports core business systems and ... This role is expected to work within established IT service management practices, including ...
... Red River's hybrid infrastructure environment. This role supports core business systems and ... This role is expected to work within established IT service management practices, including ...
IT Project Manager (Full Scope Poly required) with Security Clearance
Chantilly, VA · On-site
$101K - $120K/yr
At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels ... Th is position manages customer project efforts and deliver s exceptional customer service ...
IT Project Manager (Full Scope Poly required) with Security Clearance
Chantilly, VA · On-site
$101K - $120K/yr
At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels ... Th is position manages customer project efforts and deliver s exceptional customer service ...
At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels ... Ability to handle high-pressure situationsand deliver solutions quickly. Knowledge, Skills and ...
At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels ... Ability to handle high-pressure situationsand deliver solutions quickly. Knowledge, Skills and ...
At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels ... Deliver hands-on Windows and macOS support, including OS troubleshooting, hardware issues ...
At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels ... Deliver hands-on Windows and macOS support, including OS troubleshooting, hardware issues ...
At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels ... deliver first in class solutions. Our client-centric culture works to anticipate needs with an ...
At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels ... deliver first in class solutions. Our client-centric culture works to anticipate needs with an ...
At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels ... deliver first in class solutions. Our client-centric culture works to anticipate needs with an ...
At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels ... deliver first in class solutions. Our client-centric culture works to anticipate needs with an ...
ServiceNow ITSM Developer
$55.25 - $76/hr
At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels ... deliver first in class solutions. Our client-centric culture works to anticipate needs with an ...
ServiceNow ITSM Developer
$55.25 - $76/hr
At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels ... deliver first in class solutions. Our client-centric culture works to anticipate needs with an ...
At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels ... Deliver recurring and ad hoc reporting to leadership with actionable insights and recommendations.
At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels ... Deliver recurring and ad hoc reporting to leadership with actionable insights and recommendations.
ServiceNow ITSM Developer
$55.25 - $76/hr
At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels ... deliver first in class solutions. Our client-centric culture works to anticipate needs with an ...
ServiceNow ITSM Developer
$55.25 - $76/hr
At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels ... deliver first in class solutions. Our client-centric culture works to anticipate needs with an ...
Red River Jobs Information
What is it like to work at Red River?
Red River is a technology solutions provider that values collaboration, innovation, and customer satisfaction, fostering a dynamic and supportive work environment.
The company's team structure is comprised of experienced professionals who work together to deliver tailored solutions to clients across various industries, with a focus on cybersecurity, cloud, and data analytics. Red River's mission is to empower its clients to achieve their goals through the effective use of technology.
Working at Red River may appeal to individuals who are passionate about technology and customer service, as the company offers opportunities for professional growth and development in a fast-paced and collaborative setting.
The company's team structure is comprised of experienced professionals who work together to deliver tailored solutions to clients across various industries, with a focus on cybersecurity, cloud, and data analytics. Red River's mission is to empower its clients to achieve their goals through the effective use of technology.
Working at Red River may appeal to individuals who are passionate about technology and customer service, as the company offers opportunities for professional growth and development in a fast-paced and collaborative setting.
What makes Red River an attractive place to work?
Red River is a leading provider of technology solutions and services, with a strong reputation for delivering innovative and effective IT solutions to its clients. The company's workplace is characterized by a culture of collaboration, innovation, and continuous learning, with opportunities for employees to work on cutting-edge projects and develop their skills in a dynamic and supportive environment. By joining Red River, professionals can expect to be part of a team that is shaping the future of technology and making a meaningful impact in the industry, with opportunities for growth, development, and career advancement.
What other companies are hiring for Service Delivery Manager jobs?
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What are the most popular categories at Red River?
Full-time
Re-posted 25 days ago
Job description
Job Summary:
Red River Managed Services is a company that provides a welcoming and positive workplace. They are seeking a Service Desk Technician II with an active Secret clearance to handle technical support requests and improve user experiences through effective problem resolution.
Responsibilities:
• Handle technical support requests directly from customers and escalation from other team members.
• Maintain user uptime and improve computing experiences through effective maintenance, problem identification, and resolution activities.
• Grow and develop the organization’s perception with the customer through exceptional customer service.
• Manage their ticket queue in tandem with taking client support phone calls.
• Maintain standards and documentation on an ongoing basis as products and technologies evolve.
• Perform other business duties as assigned.
Qualifications:
Required:
• Minimum 3 years of IT (5 years preferred) experience with IT administration and support experience with windows administration and management of Active Directory, DHCP, DNS, and Group Policy
• Previous Experience in a fast-paced consulting or MSP environment as plus
• Active SECRET clearance
• High level knowledge of supporting/managing/imaging OS products/devices
• Experience with imaging process/deployment of workstations
• Email Administration with high level user management including configuring new accounts, password resets, and troubleshooting user login, profile, and permission issues
• Strong domain functionality experience and knowledge of Active Directory services, Group Policy, DNS, DHCP
• Strong ability to troubleshoot Windows and Mac OS related issues at hardware and software levels
• Strong ability to troubleshoot Remote Desktop Services and VPN (SSL and IPSec)
• Strong ability to troubleshoot Office365 products (Exchange/Sharepoint/Onedrive/Teams) using GUI and powershell
• Experience with MS Intune MDM including but not limited to configuration policies, compliance policies, and app protection for various device types
• Basic understanding of core network components & troubleshooting
• Maintaining standards and documentation on an ongoing basis as products and technologies evolve
• Iphone/iOS troubleshooting/configuring
• Strong consulting and communication skills
• Confidence and experience in front of client
• Strong ability to work in a team-based environment
• Ability to be a self-starter and possess good time management skills
• Strong ability to manage their ticket queue in tandem with taking client support phone calls
• U.S. Citizenship Required
Preferred:
• Desired certifications: CompTIA A+, Network+, ITIL V3/V4 Foundation
• Windows/Office365 on Mac experience preferred
• MDM experience with WorkspaceOne and JAMF preferred
• Ticketing system/SLA experience (ServiceNow preferred)
• Intermediate knowledge of Backup Solutions (Veeam preferred)
Company:
Red River is a technology integrator that helps customers optimize business processes and maximize technology investments. Founded in 1995, the company is headquartered in Claremont, USA, with a team of 501-1000 employees. The company is currently Late Stage.
Red River Managed Services is a company that provides a welcoming and positive workplace. They are seeking a Service Desk Technician II with an active Secret clearance to handle technical support requests and improve user experiences through effective problem resolution.
Responsibilities:
• Handle technical support requests directly from customers and escalation from other team members.
• Maintain user uptime and improve computing experiences through effective maintenance, problem identification, and resolution activities.
• Grow and develop the organization’s perception with the customer through exceptional customer service.
• Manage their ticket queue in tandem with taking client support phone calls.
• Maintain standards and documentation on an ongoing basis as products and technologies evolve.
• Perform other business duties as assigned.
Qualifications:
Required:
• Minimum 3 years of IT (5 years preferred) experience with IT administration and support experience with windows administration and management of Active Directory, DHCP, DNS, and Group Policy
• Previous Experience in a fast-paced consulting or MSP environment as plus
• Active SECRET clearance
• High level knowledge of supporting/managing/imaging OS products/devices
• Experience with imaging process/deployment of workstations
• Email Administration with high level user management including configuring new accounts, password resets, and troubleshooting user login, profile, and permission issues
• Strong domain functionality experience and knowledge of Active Directory services, Group Policy, DNS, DHCP
• Strong ability to troubleshoot Windows and Mac OS related issues at hardware and software levels
• Strong ability to troubleshoot Remote Desktop Services and VPN (SSL and IPSec)
• Strong ability to troubleshoot Office365 products (Exchange/Sharepoint/Onedrive/Teams) using GUI and powershell
• Experience with MS Intune MDM including but not limited to configuration policies, compliance policies, and app protection for various device types
• Basic understanding of core network components & troubleshooting
• Maintaining standards and documentation on an ongoing basis as products and technologies evolve
• Iphone/iOS troubleshooting/configuring
• Strong consulting and communication skills
• Confidence and experience in front of client
• Strong ability to work in a team-based environment
• Ability to be a self-starter and possess good time management skills
• Strong ability to manage their ticket queue in tandem with taking client support phone calls
• U.S. Citizenship Required
Preferred:
• Desired certifications: CompTIA A+, Network+, ITIL V3/V4 Foundation
• Windows/Office365 on Mac experience preferred
• MDM experience with WorkspaceOne and JAMF preferred
• Ticketing system/SLA experience (ServiceNow preferred)
• Intermediate knowledge of Backup Solutions (Veeam preferred)
Company:
Red River is a technology integrator that helps customers optimize business processes and maximize technology investments. Founded in 1995, the company is headquartered in Claremont, USA, with a team of 501-1000 employees. The company is currently Late Stage.