OR · On-site
... and NICE's business objectives. The TAM is responsible for maintaining a strategic relationship ... Communicate and advocate customer requirements and concerns to product management team R&D and ...
20 Nice Business Development Manager Jobs Hiring Near You
Lead Business Consultant
Atlanta, GA · On-site
... development, with the goal of promoting, providing and developing consultative services to NiCE ... Strong proven skills in managing and people leadership * Outstanding customer facing skills ...
Lead Business Consultant
Atlanta, GA · On-site
... development, with the goal of promoting, providing and developing consultative services to NiCE ... Strong proven skills in managing and people leadership * Outstanding customer facing skills ...
... and NICE's business objectives. The TAM is responsible for maintaining a strategic relationship ... Communicate and advocate customer requirements and concerns to product management team R&D and ...
... and NICE's business objectives. The TAM is responsible for maintaining a strategic relationship ... Communicate and advocate customer requirements and concerns to product management team R&D and ...
OR · On-site
VRS is NICE's business and strategic consulting services organization. VRS contains services such as Consulting Services, Managed Services and Advanced Services. The NICE VRS offering helps customers ...
Manager, Sales Development, CX
Sandy, UT · On-site
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... new business opportunities. You will play a key role in developing your team's skills, driving ...
Manager, Sales Development, CX
Sandy, UT · On-site
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... new business opportunities. You will play a key role in developing your team's skills, driving ...
VRS is NICE's business and strategic consulting services organization. VRS contains services such as Consulting Services, Managed Services and Advanced Services. The NICE VRS offering helps customers ...
VRS is NICE's business and strategic consulting services organization. VRS contains services such as Consulting Services, Managed Services and Advanced Services. The NICE VRS offering helps customers ...
... new business opportunities. You will play a key role in developing your team's skills, driving ... within NiCE. How will you make an impact? * Team Leadership: Hire, onboard, and manage a high ...
... new business opportunities. You will play a key role in developing your team's skills, driving ... within NiCE. How will you make an impact? * Team Leadership: Hire, onboard, and manage a high ...
$110 - $160/hr
... business development KeyResponsibilities: * Responsible for the successful delivery of business ... Change Management certification preferred About NiCE NICELtd. (NASDAQ: NICE)software products are ...
New
$110 - $160/hr
... business development KeyResponsibilities: * Responsible for the successful delivery of business ... Change Management certification preferred About NiCE NICELtd. (NASDAQ: NICE)software products are ...
New
... and business development Key Responsibilities: * Responsible for the successful delivery of ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
... and business development Key Responsibilities: * Responsible for the successful delivery of ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
Business Project Manager
Hoboken, NJ · On-site
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Job Summary We are seeking a Business Project Manager to join the Global Business Operations team ...
Business Project Manager
Hoboken, NJ · On-site
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Job Summary We are seeking a Business Project Manager to join the Global Business Operations team ...
OR · On-site
... and business development Key Responsibilities: * Responsible for the successful delivery of ... utilization of NiCE solutions across the enterprise * Own and manage senior stakeholder ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... We're seeking a dynamic Business Operations Project Manager to join our Global Customer Operations ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... We're seeking a dynamic Business Operations Project Manager to join our Global Customer Operations ...
Senior Business Consultant, AI
$107K - $131K/yr
Collaborate with product development teams to provide feedback and suggest improvements based on ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
Senior Business Consultant, AI
$107K - $131K/yr
Collaborate with product development teams to provide feedback and suggest improvements based on ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
... NiCE's success. You will work closely with Account Executives (AEs) and your manager to target the ... business duties as assigned by immediate supervisor and other management as required. This ...
... NiCE's success. You will work closely with Account Executives (AEs) and your manager to target the ... business duties as assigned by immediate supervisor and other management as required. This ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Job Summary We are seeking a Business Operations Manager to join the Global Business Operations ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Job Summary We are seeking a Business Operations Manager to join the Global Business Operations ...
... NiCE's success. You will work closely with Account Executives (AEs) and your manager to target the ... business duties as assigned by immediate supervisor and other management as required. This ...
... NiCE's success. You will work closely with Account Executives (AEs) and your manager to target the ... business duties as assigned by immediate supervisor and other management as required. This ...
Business Project Manager
Hoboken, NJ · On-site
NiCE Ltd. is a leading software company known for its innovative solutions in AI, cloud, and digital technologies. They are seeking a Business Project Manager to improve and manage post-sales ...
Business Project Manager
Hoboken, NJ · On-site
NiCE Ltd. is a leading software company known for its innovative solutions in AI, cloud, and digital technologies. They are seeking a Business Project Manager to improve and manage post-sales ...
Strategic Consulting & Advisory Services - Managing consultants who are responsible for delivering business consulting to help customers optimize the use of their NICE solutions (quality, Interaction ...
Strategic Consulting & Advisory Services - Managing consultants who are responsible for delivering business consulting to help customers optimize the use of their NICE solutions (quality, Interaction ...
Job Summary We are seeking a Business Operations Manager to join the Global Business Operations ... NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 ...
Job Summary We are seeking a Business Operations Manager to join the Global Business Operations ... NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 ...
OR · On-site
$104K - $127K/yr
The Senior Business Consultant position within the NICE - AI Center of Excellence Organization ... Own and manage senior stakeholder relationships , ensuring active participation and sponsorship ...
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Job description
The Technical Account Manager (TAM) is a trusted advisor to NICE's customers and will provide both proactive and reactive post-implementation support ensuring alignment with the Customer's priorities and NICE's business objectives. The TAM is responsible for maintaining a strategic relationship across all client business units influencing tactical activities to drive service excellence for designated accounts. The TAM is required to be a subject matter expert in the NICE Solutions deployed at their designated clients and ensure maximum value is achieved from the NICE solution.
You will be the primary interface between the Customers and NICE's support organizations while managing critical issues, problems and requests related to escalations and missed expectations.
The TAM is an extension on the Support Management Team focused on escalation management, Technical Communication, driving resolution and technical best practices.
How will you make an impact?
- Understand the full solution NICE & 3rd party integrations for designated accounts
- Analyze support activity and SR trends for the assigned account ensuring SLAs are met, CSAT is achieved and/or provide recommendations to close gaps- Facilitate Meetings
- First point of escalation for designated accounts for support process issues not resolved by the standard process
- Facilitate problem resolution across NICE internal teams, driving actions, communication and RCA/Best Practices
- Establish relationships and effectively communicate with key members of Customer's technical team including management personnel.
- Identify barriers to product adoption and partner with appropriate NICE and Customer teams to optimize Customer success.
- Develop, implement and maintain standard practices for designated accounts aligned with the Global TAM operating model
- Oversee transition phase from Client Services to Customer Support (documentation and report review, completed project sign-off, documented acceptance, updated internal sites with hand off materials)- Ensure Day 2 readiness and Success
- Act as Back up for Support Managers as directed
- Mentor and coach Engineers from a technical perspective
- Communicate and advocate customer requirements and concerns to product management team R&D and other internal stakeholders
- Lead Root Cause/Best Practice sessions with Customers and internally as required
- As a 24x7x365 organization, on-call responsibilities may be required as well as occasional travel to customer sites.
Have you got what it takes?
- Act as Back up for Support Managers as directed - TAM's act more as a liaison between our customers and our internal teams, not necessarily a back-up.
- Mentor and coach Engineers from a technical perspective by taking part in training and developing customer subject matter experts on platform configurations, best practices, etc.
- Possess excellent organizational and communication skills.
- Strong ability to use facts and data to influence decisions
- Ability to prioritize and make appropriate decisions.
- Proven ability to meet deadlines and maintain quality standards.
- Excellent problem-solving skills, strong customer service and interpersonal skills, plus a demonstrated ability to work with a diverse group of associates.
- Ability to interact effectively with all levels of management and customers.
- Ability to work with minimal guidance or supervision in a time critical environment.
- Ability to be flexible and quickly adapt to changing business needs and processes.
What's in it for you?
Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!