Job Summary:
Microsoft’s Copilots, Agents, and Platform (CAP) Experience Studio is seeking a Senior Design Program Manager who is passionate about empowering designers through leading design operations and process development. The role involves collaborating with various teams to implement scalable design approaches and improve design operations across the organization.
Responsibilities:
• Partner closely with product design leaders to drive tight alignment of activities across their teams through cross-functional planning, strong communication, and rigorous program management.
• Drive consistency and harmony in design team operating rhythm, including communication structures, project templates, and resource utilization.
• Contribute to the Design Operations practice, including running horizontal initiatives that help improve the Design org’s operations and cross-functional ways of working.
• Define and track operational KPIs and metrics (cycle time, throughput, predictability, satisfaction/health signals) and drive continuous improvement based on evidence.
• Deliver on design-specific OKRs and reporting that align operational work to business outcomes and create transparency on progress and tradeoffs.
• Compose, implement, and document comprehensive and user-friendly processes.
• Orchestrate and build team rituals that focus on tracking progress, execution, celebration, and communication across the program of work, and celebration of product milestones ensuring teams are on track, work is high quality, and designers feel recognized for their contributions.
• Actively use AI tooling to enhance your own work and champion AI enablement across teams, including identifying opportunities where AI can reduce friction, improve quality, or unlock new ways of working.
Qualifications:
Required:
• Master's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 4+ years experience working in product or service design.
• OR Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 5+ years experience working in product or service design.
• OR equivalent experience (e.g., demonstrated experience working in product or service design or using design thinking to solve problems).
Preferred:
• Master's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 6+ years experience working in product or service design.
• OR Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 8+ years experience working in product or service design.
• OR equivalent experience (e.g., demonstrated experience working in product or service design or using design thinking to solve problems).
• 4+ years experience spearheading internal design processes from concept to scaled operations.
• 4+ years experience shipping products, services, or games and/or delivering to customers as a result of an end-to-end design process.
• Familiarity with project management best practices, tools, and methodologies AND Agile, Lean, and/or other modern product development methodologies.
• Hands-on experience with design and project management tools such as Figma, Sketch, Jira, or Azure DevOps.
Company:
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Founded in 1975, the company is headquartered in Redmond, USA, with a team of 10001+ employees. The company is currently Late Stage.