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64 Metronet Service Delivery Manager Jobs Hiring Near You

bswift

Service Delivery Manager

The Service Delivery Manager is directly responsible for helping bswift meet and exceed client expectations by supporting consumers on our best-in-class software and services. This role partners ...

Advanced

Join OneAdvanced We're looking for a hands-on Business Systems Delivery Manager to lead delivery ... This is not a traditional infrastructure or IT service delivery role we're specifically looking for ...

Lactalis US Yogurt

Service Delivery Manager

Chicago, IL · On-site

$85K - $95K/yr

Requirements From your PASSION to ours This is where you would list the summary of the role As a Manager, Service Delivery (Application Service Delivery & Intake), the role will carry out ...

Doyon Limited

Service Delivery Manager

Gaithersburg, MD · On-site

The Service Delivery Manager position is responsible for delivering our IT managed services to a portfolio of client accounts with the support of a cross-functional team. This role involves helping ...

GovCIO

Service Delivery Manager

Concord, NH · Remote

$180K - $190K/yr

The Service Delivery Manager leads enterprise IT operations and infrastructure programs supporting federal government agencies, including mission-critical environments. This position is fully remote.

GovCIO

Service Delivery Manager

Salt Lake City, UT · Remote

$180K - $190K/yr

The Service Delivery Manager leads enterprise IT operations and infrastructure programs supporting federal government agencies, including mission-critical environments. This position is fully remote.

GovCIO

Service Delivery Manager

Phoenix, AZ · Remote

$180K - $190K/yr

The Service Delivery Manager leads enterprise IT operations and infrastructure programs supporting federal government agencies, including mission-critical environments. This position is fully remote.

Eliq

Service Delivery Manager

Argillite, KY · On-site

We're looking for a Service Delivery Manager to partner with enterprise clients-supporting smooth onboarding, building strong relationships, and driving ongoing value across our B2B and B2B2C ...

Lactalis LUSY

Service Delivery Manager

Chicago, IL · On-site

$85K - $95K/yr

Requirements: From your PASSION to ours This is where you would list the summary of the role As a Manager, Service Delivery (Application Service Delivery & Intake), the role will carry out ...

GovCIO

Service Delivery Manager

Albany, NY · Remote

$180K - $190K/yr

The Service Delivery Manager leads enterprise IT operations and infrastructure programs supporting federal government agencies, including mission-critical environments. This position is fully remote.

GovCIO

Service Delivery Manager

Dover, DE · Remote

$180K - $190K/yr

The Service Delivery Manager leads enterprise IT operations and infrastructure programs supporting federal government agencies, including mission-critical environments. This position is fully remote.

GovCIO

Service Delivery Manager

Boston, MA · Remote

$180K - $190K/yr

The Service Delivery Manager leads enterprise IT operations and infrastructure programs supporting federal government agencies, including mission-critical environments. This position is fully remote.

GovCIO

Service Delivery Manager

Topeka, KS · Remote

$180K - $190K/yr

The Service Delivery Manager leads enterprise IT operations and infrastructure programs supporting federal government agencies, including mission-critical environments. This position is fully remote.

GovCIO

Service Delivery Manager

Montgomery, AL · Remote

$180K - $190K/yr

The Service Delivery Manager leads enterprise IT operations and infrastructure programs supporting federal government agencies, including mission-critical environments. This position is fully remote.

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Metronet Jobs Information

What are the key skills and qualifications needed to thrive as a Service Delivery Manager, and why are they important?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a Service Delivery Manager typically collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What are Service Delivery Managers?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

How much do service delivery managers make in the US?

Service Delivery Managers in the US typically earn between $80,000 and $130,000 annually, with the median salary around $105,000. Compensation varies based on experience, industry, location, and certifications such as ITIL or PMP, and often includes benefits and performance bonuses.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

What is it like to work at Metronet?

Metronet appears to be a company that values collaboration and innovation, with a focus on delivering high-quality services to its customers. As a fiber-optic network provider, Metronet operates with a decentralized team structure, allowing employees to work closely with local communities and make decisions that impact their regions. Working at Metronet may appeal to individuals who are passionate about technology and community development, as the company offers opportunities to contribute to the growth and connectivity of rural and underserved areas.

Do workers at Metronet get paid breaks?

Sometimes. Only some people get paid breaks.
43% of people say they don’t get paid breaks.
Based on data from 40 people who took the Breakroom Quiz between November 2024 and April 2026.

Does Metronet pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
48% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 33 people who took the Breakroom Quiz between April 2025 and April 2026.

At Metronet, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
94% of people say they have to use vacation days when they’re out sick.
Based on data from 33 people who took the Breakroom Quiz between May 2025 and April 2026.

Is the health insurance from Metronet affordable enough for their workers?

Most people say the health insurance costs are okay.
90% of people say the health insurance costs are okay
Based on data from 31 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people get paid time off at Metronet?

Most people get paid time off work.
94% of people say they get paid time off.
Based on data from 35 people who took the Breakroom Quiz between May 2025 and April 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 36% of people with changing schedules find out their shifts one week or less ahead of time.
  • 64% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 11 people who took the Breakroom Quiz between November 2024 and October 2025.

Do workers at Metronet worry about hours?

Most people don’t worry about getting enough hours.
90% of people report they don’t worry about getting enough hours.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and February 2026.

Do Metronet workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
58% report that they don’t have enough control over which shifts they work.
Based on data from 26 people who took the Breakroom Quiz between November 2024 and February 2026.

How easy is it for Metronet workers to change shifts?

Most people find it hard to change shifts.
68% of people report that it’s hard to change shifts if they need to.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and February 2026.

How easy is it to get time off at Metronet?

Most people find it easy to get time off.
84% of people report it’s easy to get time off.
Based on data from 32 people who took the Breakroom Quiz between April 2025 and April 2026.

Do Metronet managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
90% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 29 people who took the Breakroom Quiz between November 2024 and January 2026.

Do workers at Metronet do extra work that they don't get paid for?

Sometimes. Some people do unpaid extra work.
43% of people report that they do extra work that they don’t get paid for.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and February 2026.

How easy is it to take sick days at Metronet?

Most people find it easy to take sick days.
76% of people report that it’s easy to take time off if they are sick.
Based on data from 33 people who took the Breakroom Quiz between April 2025 and April 2026.

Is working at Metronet good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
60% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and March 2026.

Do people at Metronet feel treated with respect by their managers?

Most people feel treated with respect by their managers.
82% of people say they’re treated with respect by their managers.
Based on data from 33 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people at Metronet get to take their breaks without interruption?

Most people get breaks without interruption.
73% of people report that they get to take their breaks without interruption.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and April 2026.

Is it stressful to work at Metronet?

Most people feel stressed out here.
81% of people say they often feel stressed out at work.
Based on data from 32 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people at Metronet enjoy their jobs?

Most people enjoy their job.
74% of people report they enjoy their job.
Based on data from 34 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people at Metronet recommend working with their team?

Only some people recommend working with their team.
38% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 37 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people get enough training when they start at Metronet?

Some people didn’t get enough training when they started.
55% of people report they didn’t get enough training when they started working here.
Based on data from 33 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people get support to advance at Metronet?

Only some people are given support to advance their career here.
In the last year, 35% of people report not being given support to advance their career here.
Based on data from 34 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people think Metronet’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
78% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 32 people who took the Breakroom Quiz between April 2025 and April 2026.

Do workers feel well informed about how Metronet is doing?

Most people feel well informed about how the company is doing.
73% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 30 people who took the Breakroom Quiz between April 2025 and April 2026.
What other companies are hiring for Service Delivery Manager jobs?
What are the most popular jobs at Metronet?
What are the most popular categories at Metronet?
Infographic showing various Service Delivery Manager job openings at Metronet in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 97% Physical, and 3% Remote job distribution.
Service Delivery Manager

Service Delivery Manager

bswift

Remote

Full-time

Medical, Dental, Vision, Retirement

Posted 26 days ago

Bswift rating

9.3

Company rating: 9.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

9th of 184 rated software companies

Job description

Want to be a bswifter?
At bswift we've been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces.
We're looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!
ABOUT US:
bswift is a leading benefits administration company that specializes in providing tailored solutions for our clients. Our mission is to simplify the complex world of employee benefits and deliver exceptional service to our clients. We are looking for a talented and experienced individual to join our team as the Service Delivery Manager.
WHAT YOU'LL DO:
The Service Delivery Manager is directly responsible for helping bswift meet and exceed client expectations by supporting consumers on our best-in-class software and services. This role partners closely with internal teams and clients to implement, maintain, and optimize client benefit administration sites while ensuring high-quality service delivery, timely issue resolution, and continuous process improvement.
WHAT YOU WILL BE RESPONSIBLE FOR (Essential Functions):
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Client Site Implementation and Maintenance
  • Manage and provide technical guidance through the implementation of new client websites.
  • Continually update client sites as requirements change, including benefit class matrices, requirements documents, rates, permissions, field options, site text, and open items from implementation question logs.
  • Test client sites for quality assurance and track, monitor, and drive resolution of identified issues.
Client Collaboration and Deliverables
  • Partner with bswift teams (product management, development, call center) to meet client deliverables.
  • Create, manage, and obtain client sign-off on Benefits Class Matrices, Requirements, Rates, Permissions, and Implementation Question Logs.
  • Configure systems for annual benefit program changes and client acquisitions.
  • Execute non-automated service delivery processes as required.
  • Research and resolve client inquiries related to system and process issues.
  • Train clients on system features and services through presentations and demonstrations.
System Testing and Functionality
  • Test new and existing system functionality to ensure accurate client system configuration.
  • Conduct technical and product demonstrations for new or changing plans, site text updates, and release functionality changes.
Client Issue Resolution and Communication
  • Respond to client questions and concerns regarding bswift products with prompt, research-based solutions.
  • Triage client tickets and questions within 24 hours, maintaining ownership from initial contact through resolution.
  • Provide clear, professional, and proactive communication to clients throughout the issue resolution process.
Process Improvement and Team Collaboration
  • Drive continuous process improvements by maintaining a deep understanding of internal systems and workflows.
  • Lead and create agendas for client meetings, as needed.
  • Coach and mentor team members, sharing best practices, new ideas, and customer insights throughout all phases of the product life cycle.
Additional Responsibilities
  • Manage workflows for carrier and payroll feed setup and maintenance.
  • Support sales and marketing activities as required.
  • Lead special projects as assigned.
  • Develop and implement fulfillment procedures.
WHAT YOU NEED TO SUCCEED (Required Education and Experience):
  • Bachelor's Degree or an equivalent combination of education and experience.
  • 5+ years of direct client-facing experience and/or associate or analyst experience.
  • 2+ years of project management experience.
  • Experience working within benefits administration, including knowledge of benefit plans, eligibility rules, enrollment processes, and client benefit programs.
  • Hands-on experience configuring a benefits administration platform, including plan setup, eligibility rules, rates, permissions, and overall site configuration.
  • Hands-on experience configuring the bswift platform.
  • Solid technical background with the ability to understand and configure complex systems.
  • Proficiency in Microsoft Excel, including VLOOKUPs, Pivot Tables, and basic functionality.
  • Strong written and verbal communication skills, with the ability to effectively engage technical and non-technical audiences.
  • Exceptional analytical and problem-solving skills with the ability to use data strategically.
  • Demonstrated ability to work in a fast-paced, ambiguous environment while maintaining high-quality outcomes.
  • High level of productivity, reliability, and attention to detail.
  • Passion for teamwork, client service, and achieving business results through problem-solving.
NICE TO HAVE (Preferred Education and Experience):
  • Experience supporting HR technology or SaaS-based benefits administration platforms.
  • Experience working in a professional services or client implementation environment.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Why Join bswift?
At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member's unique contributions.
Benefits of Working at bswift:
  • Comprehensive Health Benefits: Health, dental, and vision plans to support your wellness.
  • Competitive Compensation: A package recognizing your skills and contributions, including performance-based incentives.
  • Flexible Work Environment: Remote-first, office-friendly options.
  • Retirement Savings Plans: Employer-sponsored programs for financial security.
  • Professional Development: Career growth opportunities through training and resources.
  • Supportive Culture: Collaboration, open communication, and creative problem-solving.
  • Employee Wellbeing Initiatives: Mental health, financial planning, and wellness resources.
Make an Impact
At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of a team making a meaningful difference in the lives of our clients and their employees.
Standard working hours: 8 AM - 5 PM Central Time unless otherwise stated.
In the spirit of pay transparency, we are excited to share the base salary range for this position is $XX.00-$XX.00, exclusive of fringe benefits or potential bonuses. If you are hired at bswift, your final base salary will be determined based on factors such as geographic location, skills, education, and experience. We also believe in pay equity and consider internal team equity as part of any final offer. Please note, hiring at the maximum of the range is not typical to allow for continued salary growth. We also offer a generous compensation and benefits package!
At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We Pursue Excellence, Embrace Accountability, Deliver Superior Service, and strive to Be A Great Place To Work. We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right.
bswift has been regularly named one of Chicago's Best and Brightest Companies to Work For®, as well as one of the Nation's Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally.
If you have what it takes to join our award-winning culture, we'd love to hear from you!

Apply