Metronet
Metronet

64 Metronet Service Delivery Manager Jobs Hiring Near You

Warehouse Technician - McAllen, TX

Mcallen, TX · On-site

$13.50 - $16.50/hr

At Metronet, we are committed to delivering cutting-edge technology combined with exceptional ... As industry leaders in fiber-to-the-premise TV, voice, and internet services, we're not just ...

You will install and troubleshoot all MetroNet services from the terminal to Customer Premise ... At Metronet , we are committed to delivering cutting-edge technology combined with exceptional ...

Are you a results-driven Service Delivery Manager with a passion for excellence in complex IT environments? Join a world-leading technology company and play a pivotal role in delivering mission ...

SERVICE DELIVERY MANAGER SIS, LLC, a Microsoft Certified Partner, leads the industry in providing Microsoft ERP solutions to the construction sector. At SIS, success in the Project and Service ...

As a Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes to ...

As a Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes to ...

As a Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes to ...

WheelHouse IT is seeking a Service Delivery Manager to join our Operations team. This is a vital role focused on the intersection of client satisfaction, process efficiency, and team mentorship. In ...

Service Delivery Manager

Burnaby, BC · On-site

CA$87K - CA$107K/yr

Service Delivery Manager (Contract) We are looking for a Contact Service Delivery Manager (SDM) to join the Security Operations as-a-Service (SOCaaS) team. We are a dynamic, inspired, and energetic ...

New

Service Delivery Manager

Dallas, TX · On-site

$130K - $135K/yr

Service Delivery Manager - Onsite Location: Dallas, TX VISA type : VISA Independent Consultant only Experience: 10+ Years Employment Type: Full-time The pay range for this role is $130k - $135k per ...

SERVICE DELIVERY MANAGER Category Requirement Degree Requirements A university degree (bachelor's or higher) in technical disciplines such as Computer Science, Telecommunications, Mathematics, or a ...

WheelHouse IT is seeking a Service Delivery Manager to join our Operations team. This is a vital role focused on the intersection of client satisfaction, process efficiency, and team mentorship. In ...

Our partner is seeking a Service Delivery Manager in Lubbock, TX (on-site at TTU / regional). This full-time role within the Product department focuses on AI/HPC Infrastructure and Amalgamy.ai ...

Service Delivery Manager - Naperville Facility We are seeking an experienced and motivated Service Delivery Manager to lead operations at our Naperville facility. This individual will be responsible ...

As a Service Delivery Manager, you will handle the high-quality delivery of Avertium Managed Services that meet and exceed the needs of customers. You will work directly as member of Avertium's Cyber ...

Showing results 21-40

Metronet Jobs Information

What are the key skills and qualifications needed to thrive as a Service Delivery Manager, and why are they important?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a Service Delivery Manager typically collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What are Service Delivery Managers?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

How much do service delivery managers make in the US?

Service Delivery Managers in the US typically earn between $80,000 and $130,000 annually, with the median salary around $105,000. Compensation varies based on experience, industry, location, and certifications such as ITIL or PMP, and often includes benefits and performance bonuses.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

What is it like to work at Metronet?

Metronet appears to be a company that values collaboration and innovation, with a focus on delivering high-quality services to its customers. As a fiber-optic network provider, Metronet operates with a decentralized team structure, allowing employees to work closely with local communities and make decisions that impact their regions. Working at Metronet may appeal to individuals who are passionate about technology and community development, as the company offers opportunities to contribute to the growth and connectivity of rural and underserved areas.

Do workers at Metronet get paid breaks?

Sometimes. Only some people get paid breaks.
43% of people say they don’t get paid breaks.
Based on data from 40 people who took the Breakroom Quiz between November 2024 and April 2026.

Does Metronet pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
48% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 33 people who took the Breakroom Quiz between April 2025 and April 2026.

At Metronet, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
94% of people say they have to use vacation days when they’re out sick.
Based on data from 33 people who took the Breakroom Quiz between May 2025 and April 2026.

Is the health insurance from Metronet affordable enough for their workers?

Most people say the health insurance costs are okay.
90% of people say the health insurance costs are okay
Based on data from 31 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people get paid time off at Metronet?

Most people get paid time off work.
94% of people say they get paid time off.
Based on data from 35 people who took the Breakroom Quiz between May 2025 and April 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 36% of people with changing schedules find out their shifts one week or less ahead of time.
  • 64% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 11 people who took the Breakroom Quiz between November 2024 and October 2025.

Do workers at Metronet worry about hours?

Most people don’t worry about getting enough hours.
90% of people report they don’t worry about getting enough hours.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and February 2026.

Do Metronet workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
58% report that they don’t have enough control over which shifts they work.
Based on data from 26 people who took the Breakroom Quiz between November 2024 and February 2026.

How easy is it for Metronet workers to change shifts?

Most people find it hard to change shifts.
68% of people report that it’s hard to change shifts if they need to.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and February 2026.

How easy is it to get time off at Metronet?

Most people find it easy to get time off.
84% of people report it’s easy to get time off.
Based on data from 32 people who took the Breakroom Quiz between April 2025 and April 2026.

Do Metronet managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
90% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 29 people who took the Breakroom Quiz between November 2024 and January 2026.

Do workers at Metronet do extra work that they don't get paid for?

Sometimes. Some people do unpaid extra work.
43% of people report that they do extra work that they don’t get paid for.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and February 2026.

How easy is it to take sick days at Metronet?

Most people find it easy to take sick days.
76% of people report that it’s easy to take time off if they are sick.
Based on data from 33 people who took the Breakroom Quiz between April 2025 and April 2026.

Is working at Metronet good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
60% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and March 2026.

Do people at Metronet feel treated with respect by their managers?

Most people feel treated with respect by their managers.
82% of people say they’re treated with respect by their managers.
Based on data from 33 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people at Metronet get to take their breaks without interruption?

Most people get breaks without interruption.
73% of people report that they get to take their breaks without interruption.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and April 2026.

Is it stressful to work at Metronet?

Most people feel stressed out here.
81% of people say they often feel stressed out at work.
Based on data from 32 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people at Metronet enjoy their jobs?

Most people enjoy their job.
74% of people report they enjoy their job.
Based on data from 34 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people at Metronet recommend working with their team?

Only some people recommend working with their team.
38% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 37 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people get enough training when they start at Metronet?

Some people didn’t get enough training when they started.
55% of people report they didn’t get enough training when they started working here.
Based on data from 33 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people get support to advance at Metronet?

Only some people are given support to advance their career here.
In the last year, 35% of people report not being given support to advance their career here.
Based on data from 34 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people think Metronet’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
78% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 32 people who took the Breakroom Quiz between April 2025 and April 2026.

Do workers feel well informed about how Metronet is doing?

Most people feel well informed about how the company is doing.
73% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 30 people who took the Breakroom Quiz between April 2025 and April 2026.
What other companies are hiring for Service Delivery Manager jobs?
What are the most popular categories at Metronet?
Infographic showing various Service Delivery Manager job openings at Metronet in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 97% Physical, and 3% Remote job distribution.
Fiber Technician - Albuquerque, NM

Fiber Technician - Albuquerque, NM

MetroNet

Albuquerque, NM • On-site

Full-time

Medical, Life, Retirement

Posted 13 days ago


Metronet rating

7.2

Company rating: 7.2 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

45th of 76 rated telecommunications companies


Job description

Love Your Mondays again!
Join the Future of Connectivity with Metronet!
As a Fiber Technician you will be responsible for performing basic to advanced installations, disconnects and service changes for residential and business customers for high-speed internet services, phone, and TV. You will provide basic troubleshooting and repair for services from the fiber terminal, or the ONT to consumer's electronic devices (TV, Modem, and Wireless devices etc.).
ESSENTIAL JOB FUNCTIONS:
  • You will install and troubleshoot all MetroNet services from the terminal to Customer Premise Equipment (CPE).
  • You will provide in-depth customer education on all MetroNet products and services.
  • You will earn commissions by explaining Metronet services and products to all customers.
  • You will be professional with customers and fellow associates.
  • You will work towards meeting key performance metrics.
  • Other job-related duties as requested
    • * Subject to all applicable state and federal laws

JOB QUALIFICATIONS AND REQUIREMENTS:
  • High School Diploma or GED.
  • We Look for experience with a telecom / fiber company preferred but not required.
  • Physical ability to work from a kneeling or standing position for long periods.
  • Physical ability to work various in conditions, including working in attics, crawl spaces, and in adverse weather conditions.
  • Physical ability to climb ladders with proper equipment up to 25 feet (safety belt, safety strap, hard hat, and other equipment as needed).
  • Able to lift and carry loads of up to 75lbs including ladder.
  • Ability to work with basic hand tools and other specialized equipment with training.
  • Operate and maintain company vehicle/equipment safely and professionally.
  • Valid driver's license/satisfactory driving record
  • Willingness to work as a team and independently.
  • Must be legally authorized to work in the U.S.

ADDITIONAL JOB REQUIREMENTS:
  • Perform on-call rotation duties after regular business hours.
  • Available to work overtime when deemed necessary, including holidays and weekends.
  • Available to travel for training or as needed.

Total Rewards:
  • 80% of Medical premiums paid for by the company
  • Company-paid Disability and Life insurance
  • EAP (Employee Assistance Program)
  • 401(k) company match dollar for dollar up to 6%
  • Equipment and resources provided on day one
  • Opportunities for advancement
  • Professional development programs
  • Associate perks and discounts
  • Discounted MetroNet service in our serviceable area
  • And more!

Job specific perks:
  • Company-paid logo attire/uniform
  • Tools, equipment, and training provided
  • Company vehicle and fuel card
  • Cell phone allowance

Join us and find out what it means to love your career!
At Metronet, we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise TV, voice, and internet services, we're not just focused on expanding our networks-we're focused on enriching the lives of those we serve.
We value our associates because they are the cornerstone of our success. By joining the Metronet family, you're stepping into a rewarding career in technology with a company dedicated to your growth and success. We're in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders.
Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match with immediate vesting. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere.
Discover more with Metronet - a company where your success builds stronger communities, and your future is limitless.
Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran
#LI-EO1
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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