Metronet
Metronet

64 Metronet Customer Service Representative Jobs Hiring Near You

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Customer Service Representative (CSR)

Springfield, VT · On-site

$16 - $21.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Customer Service Representative (CSR)

Middlebury, VT · On-site

$16.75 - $22.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Be Seen First

We are seeking a Tier I Customer Service Representative to join our team immediatley! You will be responsible for helping customers by providing product and service information and answering customer ...

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

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Metronet Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges Customer Service Representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What are customer service representatives?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

Can I work in Amazon from home?

Customer Service Representatives at Amazon can often work remotely, depending on the role and location. Remote positions typically require good communication skills, a reliable internet connection, and sometimes specific equipment or certifications. Availability of work-from-home options varies by position and geographic region.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What is it like to work at Metronet?

Metronet appears to be a company that values collaboration and innovation, with a focus on delivering high-quality services to its customers. As a fiber-optic network provider, Metronet operates with a decentralized team structure, allowing employees to work closely with local communities and make decisions that impact their regions. Working at Metronet may appeal to individuals who are passionate about technology and community development, as the company offers opportunities to contribute to the growth and connectivity of rural and underserved areas.

Do workers at Metronet get paid breaks?

Sometimes. Only some people get paid breaks.
43% of people say they don’t get paid breaks.
Based on data from 40 people who took the Breakroom Quiz between November 2024 and April 2026.

Does Metronet pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
48% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 33 people who took the Breakroom Quiz between April 2025 and April 2026.

At Metronet, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
94% of people say they have to use vacation days when they’re out sick.
Based on data from 33 people who took the Breakroom Quiz between May 2025 and April 2026.

Is the health insurance from Metronet affordable enough for their workers?

Most people say the health insurance costs are okay.
90% of people say the health insurance costs are okay
Based on data from 31 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people get paid time off at Metronet?

Most people get paid time off work.
94% of people say they get paid time off.
Based on data from 35 people who took the Breakroom Quiz between May 2025 and April 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 36% of people with changing schedules find out their shifts one week or less ahead of time.
  • 64% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 11 people who took the Breakroom Quiz between November 2024 and October 2025.

Do workers at Metronet worry about hours?

Most people don’t worry about getting enough hours.
90% of people report they don’t worry about getting enough hours.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and February 2026.

Do Metronet workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
58% report that they don’t have enough control over which shifts they work.
Based on data from 26 people who took the Breakroom Quiz between November 2024 and February 2026.

How easy is it for Metronet workers to change shifts?

Most people find it hard to change shifts.
68% of people report that it’s hard to change shifts if they need to.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and February 2026.

How easy is it to get time off at Metronet?

Most people find it easy to get time off.
84% of people report it’s easy to get time off.
Based on data from 32 people who took the Breakroom Quiz between April 2025 and April 2026.

Do Metronet managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
90% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 29 people who took the Breakroom Quiz between November 2024 and January 2026.

Do workers at Metronet do extra work that they don't get paid for?

Sometimes. Some people do unpaid extra work.
43% of people report that they do extra work that they don’t get paid for.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and February 2026.

How easy is it to take sick days at Metronet?

Most people find it easy to take sick days.
76% of people report that it’s easy to take time off if they are sick.
Based on data from 33 people who took the Breakroom Quiz between April 2025 and April 2026.

Is working at Metronet good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
60% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and March 2026.

Do people at Metronet feel treated with respect by their managers?

Most people feel treated with respect by their managers.
82% of people say they’re treated with respect by their managers.
Based on data from 33 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people at Metronet get to take their breaks without interruption?

Most people get breaks without interruption.
73% of people report that they get to take their breaks without interruption.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and April 2026.

Is it stressful to work at Metronet?

Most people feel stressed out here.
81% of people say they often feel stressed out at work.
Based on data from 32 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people at Metronet enjoy their jobs?

Most people enjoy their job.
74% of people report they enjoy their job.
Based on data from 34 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people at Metronet recommend working with their team?

Only some people recommend working with their team.
38% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 37 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people get enough training when they start at Metronet?

Some people didn’t get enough training when they started.
55% of people report they didn’t get enough training when they started working here.
Based on data from 33 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people get support to advance at Metronet?

Only some people are given support to advance their career here.
In the last year, 35% of people report not being given support to advance their career here.
Based on data from 34 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people think Metronet’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
78% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 32 people who took the Breakroom Quiz between April 2025 and April 2026.

Do workers feel well informed about how Metronet is doing?

Most people feel well informed about how the company is doing.
73% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 30 people who took the Breakroom Quiz between April 2025 and April 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular categories at Metronet?
Infographic showing various Customer Service Representative job openings at Metronet in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 97% Physical, and 3% Remote job distribution.
Business Account Executive - Tipp City - Huber Heights - Vandalia, OH

Business Account Executive - Tipp City - Huber Heights - Vandalia, OH

Metronet

Huber Heights, OH

$55K/yr

Full-time

Medical, Life, Retirement

Posted 10 days ago


Metronet rating

7.2

Company rating: 7.2 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

45th of 76 rated telecommunications companies


Job description

Love Your Mondays again!

Join the Future of Connectivity with Metronet!

Are you ready to launch your career with one of the nation’s fastest-growing fiber-optic powerhouses? Welcome to Metronet, where we don’t just build networks; we build communities.

Metronet partners with T-Mobile to provide customers with high-speed fiber internet complemented by T-Mobile’s mobile and wireless solutions. This strategic relationship allows both companies to focus on what they do best—delivering reliable, innovative connectivity. All hiring and employment opportunities related to this post are managed and fulfilled by Metronet.

 Account Executive

We’re looking for a fearless, results-driven Account Executive to join our Business Sales team and help fuel our growth. This is a frontline sales role where you’ll own the full sales cycle—from prospecting to closing—and play a key role in expanding our footprint. You’ll be the face of Metronet to new customers, delivering tailored solutions and unforgettable experiences. If you thrive on challenge, love the thrill of the close, and are ready to grow fast, this is your moment. 

READY TO LEVEL UP?  If you’re hungry to win, passionate about performance, and ready to grow your career—let’s make it happen. 

 ESSENTIAL JOB FUNCTIONS:

  • Prospect, qualify, and close new business opportunities within your assigned territory or vertical. 
  • Conduct discovery conversations to uncover customer needs and deliver tailored solutions aligned with Metronet’s offerings. 
  • Own the full sales cycle from initial contact to contract execution and onboarding. 
  • Leverage data and insights from Salesforce and other tools to inform your sales approach, prioritize opportunities, and drive smarter decisions. 
  • Maintain accurate records of customer interactions, pipeline activity, and deal progression in Salesforce. 
  • Build and maintain strong relationships with prospective and existing clients—become a trusted advisor. 
  • Collaborate cross-functionally to ensure smooth implementation and long-term customer satisfaction. 
  • Meet or exceed sales targets and activity benchmarks in a competitive, fast-paced environment. 
  • Participate in regular Individual Business Meetings (IBMs) with your Sales Manager to review performance and align on goals. 
  • Share market insights and customer feedback to help shape strategy and drive team success. 
  • Contribute to a culture of excellence, accountability, and continuous improvement. 
  • Other job-related duties as requested

JOB QUALIFICATIONS AND REQUIREMENTS:

  • Bachelor’s degree preferred; equivalent experience considered. 
  • Minimum of 2–3 years of B2B sales experience, preferably in telecommunications or technology. 
  • Must be legally authorized to work in the U.S.

ADDITIONAL JOB REQUIREMENTS:

  • Proven ability to meet or exceed sales targets in a competitive environment. 
  • Strong communication, negotiation, and relationship-building skills. 
  • Proficiency in Salesforce and Microsoft Office. 
  • Valid driver’s license required; travel may be required based on territory. 
  • Hybrid work relates to a minimum of 2 days per week to report to Beavercreek office for in-person meetings with team and leadership

Join us and find out what it means to love your career!

At Metronet, we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise TV, voice, and internet services, we’re not just focused on expanding our networks—we’re focused on enriching the lives of those we serve.

We value our associates because they are the cornerstone of our success. By joining the Metronet family, you’re stepping into a rewarding career in technology with a company dedicated to your growth and success. We’re in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders.

Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match with immediate vesting. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere.

Discover more with Metronet — a company where your success builds stronger communities, and your future is limitless.

 Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran

Base Salary - $55,000 annually + uncapped commission

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