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62 First Source Service Delivery Manager Jobs Hiring Near You

Dataprise

Service Delivery Manager

Rockville, MD ยท On-site +1

The Service Delivery Manager (SDM) is the client's primary operational advocate and is responsible for ensuring their support and service needs are understood, coordinated, and addressed across the ...

Peraton

Service Delivery Manager

Mclean, VA ยท On-site

$146K - $234K/yr

Responsibilities Peraton is seeking a Service Delivery Manager (SDM) to provide leadership oversight and guidance to analytic teams supporting a high-visibility customer in McLean, VA. The SDM will ...

Peraton

Service Delivery Manager

Mclean, VA ยท On-site

$146K - $234K/yr

Responsibilities Peraton is seeking a Service Delivery Manager (SDM) to provide leadership oversight and guidance to analytic teams supporting a highvisibility customer in McLean, VA. The SDM will ...

AQUALIS

Service Delivery Manager

Olympia, WA ยท On-site

$21/hr

The Service Delivery Manager (SDM / Landscape Crew Lead) assists with keeping the Service Delivery team on a challenging schedule during the growing seasons while gathering information for the ...

Wabtec

Hosted Service Delivery Manager

Gambrills, MD ยท On-site

$104K - $149K/yr

Proven experience managing multiple customer accounts in a service delivery or operations role ... What could you accomplish in a place that puts People First? At Wabtec, it's not just about a job ...

1872 Consulting

IT Service Delivery Manager

Chicago, IL ยท Hybrid

IT Service Delivery Manager Chicago, IL - hybrid WFH: 3 days onsite in the loop; 2 days work from ... Drive initiatives to enhance first contact and first-level resolution rates through automation and ...

1872 Consulting

IT Service Delivery Manager

Chicago, IL ยท Hybrid

IT Service Delivery Manager Chicago, IL - hybrid WFH: 3 days onsite in the loop; 2 days work from ... Drive initiatives to enhance first contact and first-level resolution rates through automation and ...

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Service Delivery Manager

Orion Health

Santa Monica, CA

Full-time

Medical, Dental, Vision

Re-posted 15 days ago

Job description

Company Description

Be Part of the Orion Health success story!

We are an energetic, vibrant, adventurous global company; we have staff, offices, and customers all over the world. Our award winning solutions are utilized by leading health organizations. Using the lasted technologies to develop health software, we make a positive difference in People's lives.

The result of your work will be used in 25 countries, saving thousands of lives, available on all possible devices and millions of people will be relying on it daily!



Job Description

About the role
The Service Delivery Manager (SDM) will own one or many relationships with Orion clients depending on the size of the client. The SDM is responsible for the success of the Orion solution deployed by the client. Manages the service relationship via service reviews, online survey, or comments when submitted, secondary escalations complaints and opportunities on behalf of the client. Facilitates between client, service organization and service delivery. The SDM typically engages with GMS on behalf of the Head of Client Support Services.


Qualifications

About You
As the ideal candidate for the role, you will be expected to have the following experience:
ย ย ย  3+ years Sales, Account Manager or client facing role delivering service or satisfaction.
ย ย ย  Healthcare industry knowledge and experience is preferred
ย ย ย  Awareness and knowledge of project management methodology and ITIL practices
ย ย ย  Solid understanding of service management disciplines and the customer experience of managedย ย ย  services.
ย ย ย  Strong commercial awareness.
ย ย ย  Desirable to have previously worked within Healthcare.
ย ย ย  Business administration skills with focus on relationship management.
ย ย ย  Excellent communication skills (written and verbal).
ย ย ย  Strong presentation skills.ย  Comfortable speaking to large and small groups.
ย ย ย  Confident negotiation skills to include experience of dealing with escalations/complaints.
ย ย ย  Ability to maintain focus when working in uncertain and ambiguous environments.
ย ย ย  Excellent people management skills.
ย ย ย  Ability to travel 40% of the time.


Additional Information


Let's break down some of the other important information. Our offices offer a fully stocked kitchen with food, snacks and drinks and even host social hours for employees to unwind! Since we understand how important our employees truly are to us, Orion Health offers company paid insurance premiums for medical, dental and vision. We also want our people to feel a sense of ownership so we offer a stock option plan available to all employees.
With a fun and social company culture, Orion Health offers unique learning, travel and career growth prospects. Employees that are highly self-motivated, innovative and adventurous thrive at Orion Health. If this sounds like you, contact us to start the ball rolling and apply now! Your new future awaits.

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