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63 Appfolio Sales Development Representative Jobs Hiring Near You

AppFolio, Inc.

Inbound Sales Representative

Columbus, OH · On-site

$18/hr

Description AppFolio is more than a company. We're a community of dreamers, big thinkers, problem ... The Concierge - LiveEasy (an Inbound Sales Representative) serves as the primary point of contact ...

AppFolio

Inbound Sales Representative

Columbus, OH

AppFolio is more than a company. We're a community of dreamers, big thinkers, problem solvers ... The Concierge - LiveEasy (an Inbound Sales Representative) serves as the primary point of contact ...

AppFolio

Inbound Sales Representative

Columbus, OH

$18/hr

AppFolio is more than a company. We're a community of dreamers, big thinkers, problem solvers ... The Concierge - LiveEasy (an Inbound Sales Representative) serves as the primary point of contact ...

Cnx

Sales Development Representative

Nashville, TN

Sales Development Representative The Sales Development Representative engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering ...

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AppFolio Jobs Information

What are the key skills and qualifications needed to thrive as a Sales Development Representative, and why are they important?

To thrive as a Sales Development Representative, you need strong communication, prospecting, and lead qualification skills, typically supported by a bachelor's degree or equivalent experience. Familiarity with CRM systems like Salesforce, email outreach tools, and sales enablement platforms is usually required. Persistence, active listening, and resilience are standout soft skills in this role. These abilities are essential for effectively identifying prospects, nurturing leads, and driving revenue growth in a competitive sales environment.

What are some common challenges Sales Development Representatives face when qualifying leads, and how can they overcome them?

Sales Development Representatives (SDRs) often encounter challenges such as reaching decision-makers, handling objections, and distinguishing qualified prospects from uninterested contacts. To overcome these hurdles, successful SDRs use targeted research to personalize outreach, employ effective questioning to identify pain points, and listen actively to address concerns. Regular collaboration with account executives and marketing teams also helps refine lead qualification criteria, ensuring SDRs focus their efforts on the most promising opportunities.

What are Sales Development Representatives?

Sales Development Representatives (SDRs) are professionals responsible for identifying and qualifying potential customers for a company’s products or services. They focus on outbound prospecting, engaging with leads through calls, emails, and social media, and setting up meetings or appointments for the sales team. SDRs play a crucial role in building the sales pipeline by generating and nurturing leads before passing them to account executives or senior sales staff. Their efforts help increase the efficiency and productivity of the overall sales process.

What is the difference between Sales Development Representative vs Business Development Representative?

AspectSales Development RepresentativeBusiness Development Representative
Primary FocusGenerating qualified leads and setting appointmentsBuilding strategic partnerships and expanding market opportunities
Work EnvironmentInside sales, cold calling, email outreachNetworking, strategic meetings, market research
Required CredentialsTypically high school diploma or equivalent; sales trainingSimilar credentials; often with additional business or marketing knowledge

While both roles involve outreach and lead generation, Sales Development Representatives focus on qualifying leads and scheduling sales meetings, whereas Business Development Representatives work on creating strategic partnerships and expanding business opportunities. The roles often overlap but serve different stages of the sales and growth process.

What other companies are hiring for Sales Development Representative jobs?
What are the most popular jobs at Appfolio?
What are the most popular categories at Appfolio?
Infographic showing various Sales Development Representative job openings at Appfolio in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 79% Physical, 7% Hybrid, and 14% Remote job distribution.

Inbound Sales Representative

AppFolio, Inc.

Columbus, OH • On-site

$18/hr

Full-time

Posted 23 days ago

Job description

Description
AppFolio is more than a company. We're a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves.
LiveEasy by AppFolio is changing the way homeowners and renters manage their move and their homes. We're a service-first software guiding renters and homeowners through their journey while building solutions for our partners, helping them stay engaged with their clients beyond the transaction.
The Concierge - LiveEasy (an Inbound Sales Representative) serves as the primary point of contact for our customers, providing exceptional support throughout their moving journey. This role involves assisting homeowners with personalized services, managing various requests, and ensuring a seamless experience by coordinating resources, services, and information. The Concierge - LiveEasy is a trusted advisor who anticipates needs, offers solutions, and ensures customer satisfaction from start to finish. This sales role is onsite (10am-7pm EST), paid hourly, and is eligible for tier-based commission.
Your impact
  • Serve as the main point of contact for homeowners during the moving process.
  • Provide personalized guidance on services, including moving assistance, utility setups, home services, and more.
  • Proactively reach out to clients to ensure their needs are met and to offer support throughout their transition.
  • Coordinate with vendors and service providers to arrange necessary home services, utilities, and other moving-related needs.
  • Track and manage client requests, ensuring timely and accurate follow-through.
  • Address customer inquiries and resolve issues promptly, escalating complex matters to management when necessary.
  • Offer creative solutions to resolve challenges that may arise during the moving process.
  • Maintain accurate customer records and track all interactions in the company's CRM system.
  • Provide clients with relevant information about their new home, community, and available services.
  • Identify opportunities to upsell or cross-sell additional services that can enhance the homeowner's moving experience.
  • Monitor customer satisfaction throughout the process and implement measures to ensure a positive experience.
  • Conduct follow-ups after the move to address any remaining needs and to gather feedback.

Qualifications
  • Ability to understand and anticipate client needs, providing personalized and empathetic service.
  • Strong verbal and written communication skills, with the ability to explain complex details clearly and concisely.
  • Ability to manage multiple tasks, vendors, and timelines simultaneously while maintaining a high level of accuracy.
  • Effective at resolving issues and offering creative solutions to meet customer needs.
  • Excellent attention to detail when coordinating services and managing customer information.
  • Ability to identify upsell and cross-sell opportunities to enhance the customer experience.

Must have
  • The ability to work a 10am-7pm Eastern schedule onsite at our Columbus location.
  • High school diploma or equivalent (required); customer service, or related field (preferred).
  • 2+ years of experience in customer service or concierge roles.
  • Experience with CRM systems and service coordination.
  • Strong problem-solving and multitasking abilities.
  • Ability to work in a fast-paced environment.

Location
Find out more about our locations by visiting our site.
Compensation & Benefits
The base hourly wage that we reasonably expect to pay for this role is: $18 plus tier-based commission.
The actual base salary/hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidate's skills, education, experience, etc.
Please note that base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type.
Regular full-time employees are eligible for benefits - see here.
About AppFolio
AppFolio is the technology leader powering the future of the real estate industry. Our innovative platform and trusted partnership enable our customers to connect communities, increase operational efficiency, and grow their business. For more information about AppFolio, visit appfolio.com.
Why AppFolio
Grow We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.
Learn We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.
Impact We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.
Connect We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.
Paddle as One.
Learn more at appfolio.com/company/careers
Statement of Equal Opportunity
At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That's why we're a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you're always welcome at AppFolio.

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