Self Storage Customer Service Associate

Are you looking for a new position that will give you the time to spend with family in the morning and evenings? Do you get excited about monthly bonus potential for your hard work? iStorage is the perfect place for you!

iStorage is looking to add a Self-Storage Associate Manager with exceptional customer service, a result driven mindset, and a willingness to learn!

The perfect candidate does not need to have self-storage experience! If you have experience in customer service, hospitality, or retail and experience with cash handling, this could be the perfect fit for you!

As a Self-Storage Associate Manager with iStorage, you will be one of the most important pieces of our team, focusing on building relationships with customers and providing positive experiences for all that walk through our doors.

Duties and Responsibilities:

· Focus on excellent customer service, rapport building and sales functions, including cross and up-selling.

· Maintain a high level of cleanliness and organization throughout the property by assisting the Store Manager in creating systems that ensure compliance. Maintain upkeep of impact zones and display areas.

· Assist the Store Manager in all areas of inventory control, ordering, stock and vendor relationships.

· Proactively assist customers and ensure resolution of all inquiries. Provide escalation point for customer and vendor concerns.

· Perform daily inventory inspection, storage unit inspection, cleaning and maintenance.

· Follow up on customer leads and contact customers on past due accounts.

· Accurately perform daily close out procedures, general ledger administration, bank deposits and other functions in accordance with company policy and procedure.

· Efficiently utilize computer systems in support of communication, reporting and other business requirements.

· Working on your feet for 50% of your workday, completing tasks such as property tours, light maintenance duties, and general housekeeping duties, to include, sweeping, mopping, dusting, etc.

· Other duties as assigned.

Physical Demands

· The employee may be required to sit, stand or walk for extended periods of time. Ability to lift 50 lbs. on a frequent basis.

Required Education and Experience:

· High School Diploma/GED.

· 1 to 3 years’ experience in a customer facing position.

· Strong communication skills, interpersonal skills, computer skills and problem-solving skills. Must be able to communicate effectively with iStorage customers and employees over email and phone.

iStorage Offers competitive wages and a generous benefit package, including:

· Hourly wage plus monthly bonus potential

· Medical, Dental and Vision insurance

· Health Spending Account options

· 401(K) with a generous company match

· Paid Time Off

· Paid Holidays

FLSA Status: Non‐Exempt

NSA OP, LP is an equal opportunity employer. Employment and promotional decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a covered veteran or any other basis of discrimination prohibited by applicable local, state, or federal law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.