Customer Service Specialist

Our highly service oriented optometry practice is looking for a courteous, efficient, self-confident individual with exceptional people skills who is great on the phone! The ideal candidate must have strong customer service skills and desire to make our patients so happy that they can't help but tell their friends how well they were treated. The candidate must absolutely love working with people. We are seeking a team member with genuine enthusiasm and contagious positivity. The goal of this individual should be to provide such exceptional service that patients feel as if they are at a 5 star hotel.

Our mission is to provide our family of patients with a world class level of eye care and legendary, memorable customer service. The candidate should realize the importance of this mission and be confident that they can uphold it.

Job tasks include, but are not limited to:

• Scheduling appointments.
• Answering phones and handling customer requests.
• Communicate with patients by text and email.
• Performing office tasks as needed.
• Willingness to cross train in other aspects of the practice, specifically front desk.

This position will eventually cross train to learn front desk. 

Experience is not required, however applicants must be proficient with computers.