Comfort Advisor

About the company:

At A-Avis Home Services Plumbing Heating and Air, Conditioning, Inc., we offer state-of-the-art Plumbing, Heating and Air Conditioning, Home Services and high quality Purification and Insulation systems customized for individual homes.

Our company has seen constant growth for 73 years, and the person hired to this role will have ample opportunity for growth and development. This is an amazing opportunity to join a booming company and make a huge impact on our future success.

About the role:

We pride ourselves on outstanding service and support for our customers. In this role, you’ll be the first point of contact for current and prospective customers and will have a huge impact on the health and future growth of our company. You should be excited to work in a fast-paced role, eager to show up each day with a positive attitude, and enthusiastic about problem solving.

Key Responsibilities:
Answering inbound customer calls, responding to online customer inquiries, outbound calls, email and texting
Scheduling free estimates and conducting confirmation calls
Managing schedules and communicating dispatch details to our team of technicians
Following up with customers to ensure service was completed to their satisfaction, that their invoices have been paid, and to request an online review
Managing invoices in Quickbooks, following up on unpaid invoices
Maintaining office operations in an organized and effective way

Answer and take incoming and outgoing calls, email, texting
Handle Pressure
Wear many hats
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
ADDITIONAL BONUSES and COMMISSIONS Earned
Qualifications:

3-5 Years Experience on the above and below tasks

Exceptional communication skills with a passion for customer service
Highly detail-oriented, you can always be counted on to follow-through
Positive attitude and a constant willingness to solve problems and pitch in where needed
Experience with Quickbooks and Microsoft Excel is a plus
AA Degree is not required but encouraged
Typing
Filing
Data Entry
Saturday Schedule
Purchase Requisitions

We are seeking a Customer Service/Purchase Order Data Entry Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Typing
Multitasking
On Time
Perfect attendance
Adequate Transportation to and from work
Leader
Management Skills
High Achiever