Job description
Driving or Non-Driving? Non-Driving role
Duration: 3 months contract
Is this contract to hire/possible extension? Yes, possible
Location: Arlington, VA 22202
100% onsite role
Must Have:
Desktop/Laptop Repair
Laptop/ Desktop server experience
Mac (MONTEREY, VENTURA, SONOMA) AND WINDOWS OS EXPERIENCE IN A PROFESSIONAL SETTING
Nice to Have:
Customer Facing Service, Windows 10/11 skills, MAC skills
Job Profile Summary:
Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service. Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
Key Responsibilities:
- Provides the full range of Field Engineering support for an assigned base of large / complex clients.
- Takes complete ownership of onsite service activity.
- Performs advanced-level maintenance on all products, including low-complexity installation activities.
- Provides technical feedback on equipment, systems and processes to improve overall service delivery.
- Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Field Engineer?
A: To succeed as a Field Engineer, key technical skills include proficiency in equipment maintenance, repair, and troubleshooting, as well as knowledge of relevant industry standards and regulations. Soft skills such as strong communication, problem-solving, and adaptability are also crucial, enabling Field Engineers to effectively collaborate with customers, identify and resolve issues, and navigate diverse work environments. By combining these technical and soft skills, Field Engineers can deliver high-quality service, build strong customer relationships, and drive business growth, ultimately supporting their career advancement and professional development.
Q: What is the career path for a Field Engineer?
A: A Field Engineer's typical career progression involves starting as a Junior Field Engineer or Field Service Technician, where they gain hands-on experience and develop technical skills in equipment installation, maintenance, and repair. As they advance to mid-level roles such as Field Engineer or Senior Field Service Technician, they take on more complex projects, lead teams, and develop strong communication and problem-solving skills. Ultimately, senior roles like Field Engineering Manager or Technical Lead offer opportunities for strategic planning, mentorship, and career advancement, potentially leading to leadership positions or specialized roles in technical sales, product development, or consulting.
