About Zuzick & Associates
Sourced by ZipRecruiter
Industry
Insurance services
Company size
11 - 50 Employees
Headquarters location
Riverside, RI, US
Year founded
2019
Full-time
Posted 5 days ago
Job description
Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home! We service union and association members by matching clients to the products and services they receive as part of their benefits packages. Our international company has over 65 years of service and works privately with over 30,000 unions, credit unions and associations in the United States alone. Our company culture is structured off of teamwork, ownership, and involvement to support a healthy and positive workforce. We are looking for the best candidates with a great attitude, who are passionate about their careers and income.
Daily responsibilities include:
- Inbound and outbound calling to schedule new appointments
- Client policy reviews and new enrollments
- Servicing requested benefits for clients
- Organizing and managing daily workflow and processes
Required Skills:
- Excellent communication and customer service skills
- Strong organization and attention to details
- Customer oriented/people person
- Ability to work independently with the support of management
Benefits Include:
- Full training provided
- 100% Virtual Work from Home
- Career growth and advancement opportunities
- Weekly pay, compounding bonuses, and residual income
- Union benefits with the OPEIU, Local 277
- First year agent average 65k
- First year manager average 90-120k
zuzick.com
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Customer Sales and Service Representative?
A: To succeed as a Customer Sales and Service Representative, key technical skills include proficiency in CRM software, product knowledge, and effective communication skills to articulate product features and benefits. Soft skills such as empathy, active listening, and problem-solving abilities are crucial in building strong customer relationships and resolving issues efficiently. By combining these technical and soft skills, a representative can provide exceptional customer experiences, drive sales growth, and contribute to a positive company reputation, ultimately supporting their career growth and effectiveness in the role.
Q: What is the career path for a Customer Sales and Service Representative?
A: A Customer Sales and Service Representative typically starts as an entry-level representative, handling customer inquiries, resolving issues, and meeting sales targets. As they gain experience, they can progress to mid-level roles such as Team Lead or Account Manager, overseeing team performance, developing sales strategies, and building strong customer relationships. Senior roles like Sales Operations Manager or Customer Experience Director often follow, where they focus on process improvement, team development, and driving business growth through exceptional customer service and sales performance.
