Catering & Convention Services

Job Details

Level
Experienced

Job Location
Lone Star Court - Austin, TX

Position Type
Full Time

Education Level
None

Travel Percentage
None

Job Shift
Any

Job Category
Sales

Description

JOB SUMMARY: To provide the best service in the industry to our in-house groups. Creatively upsell all hotel customers and to ensure that value paid is the value received, not only in product but in service and in ambiance.

Working Environment:

• The exterior of the hotel with exposure to weather conditions

• Interior of the hotel, in normal office condition

• Provide conference services for the majority of in-house conventions.
• Maximize Catering revenues from convention groups wherever possible and minimize erosion of check averages from price-sensitive groups. Communication of function-arrangement to all responsible hotel departments.
• Communicate with clients prior to conventions to initiate, negotiate, and close contracts for all catered functions.
• Creation of profitable menus and distribution of client expectations to the Food & Beverage Departments.
• Coordinate Catering support services (flowers, entertainment, decoration, A/V, etc.) to provide complete client satisfaction.
• Physically double-check all function arrangements against the specifications of the client. Correct where necessary.
• Solicit spin-off catering events from conventions based at competing hotels.
• Solicitation of direct-selling in the local, social Catering market
• Research and cost out new menu items, assist rooms salespersons in closing contracts.
• Client contracts and effective communication to ensure repeat bookings.
• Maximize revenues for the hotel through upselling techniques.
• Other duties as assigned by the Director of Sales and Marketing.
• Shows the clients the hotel facilities by conducting tours of the property
• Meets budget and booking goals
• Should have a basic knowledge of local and national trends regarding catering trends
• Follow up promptly on leads
• Block meeting space and sleeping rooms accurately in Delphi
• Contribute to monthly and quarterly reports put out by DOSM
• Relentlessly train and motivate customer service employees
• Maintain the integrity of cost controls and proper maintenance of assets
• Any other duties as assigned by immediate supervisor