Temporary, Internship
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U-Haul rating
6.1
Based on 478 frontline employees who took The Breakroom Quiz
121st of 139 rated vehicle equipment hire
Job description
2727 N Central Ave, Phoenix, Arizona 85004 United States of America
About Us
Collegeboxes Powered by U-Haul provides door-to-door college moving, storage, and shipping services to students nationwide. Since 1999, we've specialized in collegiate storage, international shipping, and study abroad support. Our mission is to simplify the moving process for students and partner institutions - delivering convenience, efficiency, and peace of mind.
Job Description
The Operations & Customer Experience Intern supports the Operations Lead and Coordinator team during peak summer months. This role focuses on assisting with day-to-day operational tasks, improving customer communications, and supporting conversion efforts through outbound follow-up. This is a hands-on role ideal for someone interested in logistics and customer experience. The intern will gain exposure to real-time problem solving, workflow management, and customer interaction.
Shift Schedule
- Location: In-Office
- Duration: Summer (June-August)
- Days: Monday - Friday (some weekend availability preferred)
- Hours: 15-20 hours/week (flexible based on availability)
Key Responsibilities
Operations Support
- Assist with daily operational tasks, including tracking pickups, deliveries, and live photo monitoring
- Support data entry and system updates across various tools
- Flag issues or inconsistencies to the team for follow-up
Customer Experience
- Respond to customer inquiries via email, text, and chat
- Provide information on services, pricing, and order status
- Escalate issues to the team when needed
Callback & Conversion Support
- Conduct outbound calls/texts to customer with abandoned carts
- Engage parents and students to complete Ship to School orders
- Track outreach activity and share results with the team
General Support
- Assist with peak-season projects and administrative tasks
- Collaborate with team members to improve processes and customer experience
Requirements
- Currently enrolled in a college/university
- Strong communication skills (written and verbal)
- Comfortable speaking with customers over phone, text, and email
- Basic proficiency in Microsoft Office (Excel, Word)
- Highly organized with strong attention to detail
What You'll Gain
- Hands-on experience in operations and logistics
- Exposure to customer experience and conversion strategies
- Opportunity to work closely with leadership and cross-functional teams
- Real-world experience supporting other students
U-Haul Holding Company, and its family of companies including U-Haul International, Inc. ("U-Haul"), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Customer Operations Intern?
A: To succeed as a Customer Operations Intern, key technical skills include proficiency in customer relationship management (CRM) software, data analysis tools, and communication platforms. Soft skills such as strong problem-solving, effective communication, and adaptability are also crucial, as they enable the intern to navigate complex customer issues and collaborate with cross-functional teams. By combining these technical and soft skills, the intern can provide exceptional customer support, drive process improvements, and develop valuable skills that support long-term career growth in customer-facing roles.
Q: What is the career path for a Customer Operations Intern?
A: A Customer Operations Intern typically progresses through a career path that includes entry-level roles such as Customer Service Representative or Operations Coordinator, mid-level positions like Customer Operations Specialist or Team Lead, and senior roles like Customer Operations Manager or Director of Customer Experience. Throughout their career, they will have opportunities to develop skills in areas such as customer relationship management, process improvement, data analysis, and team leadership, enabling them to adapt to evolving business needs and technologies. Long-term, a Customer Operations professional may pursue leadership roles, transition into related fields like sales or marketing, or explore specialized areas like customer success or experience design.
