In-Room Dining Manager in Training

Position Overview

Assisting in overseeing in daily operation of the In Room Dining department and mini bar organizes and facilitates within the Hotel to 5 star standards. Handles scheduling, training, service standards, maintenance of equipment and set-up of operation. When necessary discipline of staff as well as following the financial guidelines for the department.

Qualifications and Physical/Mental Requirements

• Knowledge of dining room and service procedures and functions.
• One year of food and beverage management experience or similar position.
• Approachable, motivator, sociable.
• Be able to work in a standing position for long periods of time (up to 5 hours).
• Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds
• Reading, writing and oral proficiency in the English language

Specific Position Requirements - In Room Dining

• The ability to hire, train, motivate, discipline, direct and supervise the work of the employees in the In Room Dining Department and Minibar
• The ability to develop and maintain all training programs on a continual basis to ensure a high degree of professionalism with the staff
• The ability to schedule all employees to maintain the service standards of The Trump International Hotel & Tower Chicago while operating within budgeted labor cost guidelines.
• The ability to ensure proper care, security and maintenance of hotel equipment through proper supervision of service personnel.
• The ability to constantly monitor the staff’s appearance, attitude and degree of professionalism to ensure their strict adherence to The Trump International Hotel & Tower Chicago standards of quality service
• The ability to maintain a daily housekeeping program to include storage and operational areas and staff appearances.
• The ability to conduct monthly departmental meetings to share information with the IRD & Minibar staff, obtain staff feedback regarding the department itself, and provide a regular forum for improving departmental communication.
• The ability to take an active role in implementing safety procedures and following up within the department.
• To perform and train associates to established standards of the preparation, presentation and delivery of high quality service to our guest.
• The ability to complete banquet checks and report in the Catering Recap at the completion of the function.
• The ability to complete IRD checks and report in the a Recap after a shift
• The ability to report all problems, concerns and possible situations to the In Room Dining manager
• To determine and adjust the type of service to be provided, according to the needs of the situation, in order to maximize the degree of guest satisfaction.
• To ensure that the surrounding area is kept clean, secure and organized at all times
• To monitor operating supplies and reduce spoilage and waste
• Ordering of operating supplies
• The ability to respond properly in any hotel emergency or safety situation.
• Monitor progress of guest dining experience by e-survey and feedback
• Cleaning of work area, guest tables and trays
• To be fully conversant with all services and facilities offered by the hotel.
• Be courteous and display a professional attitude throughout service, no matter how busy we are.
• To handle guest inquiries in a courteous and efficient manner and report guest complaints F&B Director
• Assist and guide staff with preparation of guest amenities and correct delivery to guest rooms
• The ability to prepare the payroll and gratuity reports as required.
• Yearly performance evaluation of the In Room Dining staff.
• The ability to prepare disciplinary forms for associates

Position Responsibilities

• To understand and strictly adhere to the rules & regulations established in the Employee Handbook and the hotel’s policy on Fire, Hygiene, Health and Safety.
• To report for duty punctually wearing the correct uniform at all times.
• To maintain a high standard of personal appearance and hygiene at all times.
• To maintain a good rapport and working relationship with staff in the outlet and all other departments.
• To undertake any reasonable tasks and secondary duties as assigned by management/ Director
• To respond to any changes in the department’s functions as directed by the hotel.
• Ensure all side-work and daily responsibilities done by the end of the shift
• To attend and contribute to all Staff meetings, Departmental and Hotel training scheduled and other related activities.
• Shift schedules will be flexible, working both AM, PM, and Overnight shifts.
• Work harmoniously and professionally with co-workers and management
• The ability to constantly monitor the staff’s appearance, attitude and degree of professionalism to ensure their strict adherence to Trump International Hotel & Tower Chicago standards of quality service.

Specific Position Requirements

• To handle and organize all inventories required by Mini Bar, including inventory of expiration dates and FIFO rotation of all stock.
• To understand, accurately follow and perform Mini Bar procedures as per standards and policies and procedure in place.
• To consistently replace Minibar items in guest rooms per consumption.
• To observe and maintain daily condition of all physical facilities and equipment related to Minibar operation
• To have full understanding and knowledge of all food and beverage items on our minibar menu
• To perform and adhere to established standards of the preparation, presentation and delivery of high quality, yet discreet and unobtrusive service to our guest.
• Be courteous and display a professional attitude to the guests at all times.
• To establish a rapport with guest, providing guest recognition and good customer relationships.
• To ensure that the place of work and the surrounding area is kept clean and organized at all times
• To monitor operating supplies and reduce spoilage and waste.
• Read departmental bulletin board on a daily basis in order to remain current on information regarding the day’s business.
• To be fully conversant with all services and facilities offered by the hotel.
• To be able to handle complaints or guests concerns.
• To give feedback on guest comments to the management.
• To communicate with other departments to ensure a supporting team of professionals.

Position Responsibilities

• To understand and strictly adhere to the rules & regulations established in the Employee Handbook and the hotel’s policy on Fire, Hygiene, Health and Safety.
• To report for duty punctually wearing the correct uniform at all times.
• To maintain a high standard of personal appearance and hygiene at all times.
• To maintain a good rapport and working relationship with staff in the outlet and all other departments.
• To undertake any reasonable tasks and secondary duties as assigned by management/ supervisor
• To respond to any changes in the department’s functions as directed by the hotel.
• Take breaks only as scheduled by management/ supervisor
• Have all side-work and daily responsibilities done by the end of the shift
• Checks with management before leaving.
• To attend and contribute to all Staff meetings, Departmental and Hotel training scheduled and other related activities.
• Shift schedules will be flexible, working both AM, PM, and Overnight shifts.
• Work harmoniously and professionally with co-workers and management

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.