Quality Assurance Manager - Property Operations

Quality Assurance Manager - Property Operations

What You’ll Do:

The Quality Assurance Manager is responsible for elevating and protecting quality standards across the entire Thrive portfolio. This position ensures operational excellence, asset integrity, and a high-quality resident and guest experience. The Quality Assurance Manager serves as a critical bridge between Construction, Community Management, Facilities and Experience, ensuring seamless transitions, reducing repeat failures, and driving long-term asset performance. 

The ideal candidate combines a strong construction foundation with multi-family operational experience and brings a coaching mindset, analytical skillset, and a sharp eye for quality.  

The Company You Will Join:

At Thrive we believe in building places people are proud to call home. Thrive Companies is a vertically integrated real estate developer focused on large-scale, mixed-use communities. Our developments seamlessly integrate residential, commercial, and lifestyle spaces with exceptional service to create vibrant, inclusive environments where individuals and businesses can thrive.

What You’ll be Responsible for:

Quality Assurance & Site Inspections 

• Conduct routine site quality assurance reviews across the portfolio. 
• Participate in unit walks, construction site walks, model inspections, and conduct spot checks to proactively identify where quality improvements efforts should be made.  
• Evaluate unit interiors, common areas, amenity spaces, back-of-house areas, exterior appeal, and overall asset condition.  
• Assess compliance with Thrive operational standards, brand standards, and maintenance expectations. 
• Identify recurring deficiencies and operational breakdowns.  
• Develop scalable solutions that eliminate repeat failures. 

Operational Excellence & Standards 

• Create and refine inspection protocols, scorecards, and reporting tools. 
• Ensure consistency in execution across all communities. 
• Support standardization of best practices in facilities, safety compliance, and resident experience. 

Maintenance & Asset Condition Oversight  

• Assess preventative maintenance programs and work order trends.  
• Review site-level maintenance practices to ensure long-term asset preservation. 

Documentation & Reporting 

• Maintain centralized quality assurance documentation and reporting systems. 
• Track implementation of corrective actions and verify sustained improvement. 
• Produce detailed inspection reports with actionable recommendations. 
• Track trends across the portfolio, including recurring deficiencies and improvement opportunities. 
• Deliver executive-level summaries on asset condition, risks, and quality performance metrics.  
• Translate site observations into data-driven insights that inform operational strategy. 

Training & Stakeholder Collaboration 

• Partner closely with leaders and business owners to ensure cross-functional efficiency and expectations across the organization. 
• Coach teams on improving execution and preventing recurring issues. 
• Develop and deliver training programs on quality standards and process adherence. 
• Serve as a mentor to help teams build long-term capability rather than dependency. 

Process Improvement 

• Develop and refine quality assurance programs tailored to multifamily operations. 
• Identify opportunities to reduce resident complaints, maintenance backlogs, and operational inefficiencies. 
• Partner with leadership to drive repeatable, scalable quality processes across the portfolio. 
• Other duties as assigned. 

What Success Looks Like:

• Measurable improvement in quality across the portfolio. 
• Significant reduction in repeat maintenance issues and recurring deficiencies.  
• Improved work order trend data and decreased preventable issues.  
• Strong, collaborative alignment between teams and leadership. 
• Clear executive visibility into asset condition, risks, and quality performance.  
• Teams that demonstrate improved capability, accountability, and ownership of standards.

Qualifications and Skills:

• High school diploma or equivalent required, bachelor’s degree in Property Management, Construction Management, Facilities Management, Engineering, or related field preferred. 
• 5+ years of progressive experience in multifamily property management, construction, quality assurance, warranty services, hospitality, or related operational leadership roles. 
• Strong construction background preferred. 
• Experience in multifamily required; additional experience in hospitality a plus.  
• Demonstrated ability to analyze operational data, including work order trends and performance metrics.  
• Ability to read and interpret construction drawings and building documentation strongly preferred. 
• Proficiency with property management and project management software. 
• Exceptional eye for details and high-quality standards.  
• Coach mindset with the ability to influence behavioral change.  
• Highly organized, self-directed, and comfortable operating across multiple sites.  
• Strong written and verbal communication skills, with the ability to build trust across the organization.  

Perks and Benefits:

• Retirement plan and company match
• Full suite of health benefits
• Philanthropic opportunities and engagement
• Parental and family leave

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