About St. Joe
Sourced by ZipRecruiter
Industry
Real estate
Company size
11 - 50 Employees
Headquarters location
WaterSound, FL, US
Year founded
1936
$12.75 - $15.75/hr
Full-time
Posted 4 days ago
Job description
Job Summary
The role of Room Attendant is responsible for cleaning and servicing guest rooms to provide an exceptional experience for guests. This position ensures that all rooms are inviting and clean to the highest standards. The Room Attendant is also expected to ensure all defects are reported promptly and appropriately.
Primary Responsibilities & Essential Functions
Education and Experience
Knowledge, Skills, Abilities
Physical Demands
Working Conditions
The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.
The role of Room Attendant is responsible for cleaning and servicing guest rooms to provide an exceptional experience for guests. This position ensures that all rooms are inviting and clean to the highest standards. The Room Attendant is also expected to ensure all defects are reported promptly and appropriately.
Primary Responsibilities & Essential Functions
- Responsible for a combination of check-out and stay-over cleaning services daily
- Turn on lights and prepare the room for cleaning
- Remove and replace linens; prepare and make beds
- Clean and tidy bathrooms; clean and disinfect all surfaces
- Sweep, mop, and vacuum floors; dust furniture
- Stock amenities and fresh towels
- Remove trash and disposable clutter; collect and turn in any items left by guests according to company procedures
- Ensure the security and privacy of guest rooms
- Perform rotation cleaning duties as required
- Complete deep cleans when and as directed
- Ensure the room meets company standards
- Assist with any other reasonable requests
- Perform all other duties as assigned
Education and Experience
- Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
- Ability to read, write, speak, and communicate in basic English preferred
- Previous housekeeping experience preferred but not required
- Previous hospitality experience preferred
Knowledge, Skills, Abilities
- Detail-oriented and through
- Able to perform work consistently to the highest standards
- Professional attitude is required
- Ability to interact with guests in a friendly way
- Ability to remain discreet and respect the privacy of guests
- Ability to follow instructions
- Ability to work independently
- Ability to identify and resolve issues related to position independently
- Ability to work as a team
- Excellent time management skills
- Follow proper safety measures when using hazardous chemicals
- Basic knowledge of proper cleaning and sanitation operations
Physical Demands
- Frequent standing, kneeling, walking, bending, stooping, pushing, and pulling
- Must be able to lift 20lbs
Working Conditions
- Indoor
- Exposure to hazardous chemicals (with PPE)
- Possible exposure to bodily waste
- Possible exposure to a somewhat noisy environment
The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.
joe.com
Frequently asked questions
Q: What skills or qualities help someone succeed as a Room Attendant?
A: To succeed as a Room Attendant, key technical skills include knowledge of housekeeping procedures, familiarity with cleaning equipment and supplies, and attention to detail in maintaining a clean and organized room environment. Soft skills such as excellent communication and interpersonal skills, adaptability, and a positive attitude are also crucial, as Room Attendants often interact with guests and work in a fast-paced environment. By possessing these skills, Room Attendants can provide exceptional guest experiences, ensuring repeat business and supporting their own career growth through opportunities for advancement and professional development.
Q: What is the career path for a Room Attendant?
A: A Room Attendant's typical career progression involves starting as an entry-level position, advancing to roles such as Housekeeping Supervisor or Lead Room Attendant, and eventually moving into mid-level positions like Assistant Housekeeping Manager or Executive Housekeeper. Key opportunities for skill development and professional growth include learning hospitality industry standards, developing leadership and communication skills, and gaining experience in inventory management and staff supervision. Long-term career prospects for Room Attendants may lead to roles in hotel management, customer service, or related fields, such as hospitality management, event planning, or sales and marketing.
