Marli's at The Pollard Hotel - Server

Company Mission: To exceed our customer's expectations

Job Summary: The service staff at Marli's at The Pollard Hotel is responsible for providing front-line customer service to our guests in our newly-re-modeled restaurant and cocktail bar. Servers may also work special events, catering events, and conferences in and around the hotel.

Essential Job Duties: include the following; other duties may be assigned:

• Sincerely welcomes guests immediately upon entering the restaurant
• Performs opening and closing duties
• Prepares dining room, patio, bar, or conference space for guests by cleaning tables and setting decorations, condiments, candles, napkins, service plates, utensils, etc.
• Assists team with laundry, silverware roll-ups, polishing glasses, and silverware
• Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies
• Helps patrons select food and beverages by presenting the menu, offering cocktails and appetizers, suggesting entrees, explaining the chef's specialties, identifying appropriate wines, answering food preparation questions
• Transmits orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests
• Keeps kitchen staff informed by noting the timing of meal progression
• Responds to additional patron requirements by inquiring about needs; observing the dining process
• Maintains table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs
• Concludes dining experience by acknowledging choice of restaurant; inviting patrons to return
• Utilizes the TOAST app and handheld for placing orders and calculating payment.
• Assists the team in taking telephone and walk-in reservations
• Contributes to team effort by accomplishing related results as needed

Skills and Qualifications: to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

• Kind, honest and dependable
• Organized and efficient
• Ability to follow written and verbal instructions

Experience/Education Preferred

• High School diploma or equivalent
• 3-5 years of serving experience
• R.A.S.S. Certificate
• ServSafe Certificate