$14.50 - $18/hr
Full-time
Posted 15 days ago
Job description
Shift Leader
The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices.
Responsibilities
Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning. Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times. Consistently contributes to achieving the Company’s product goal. Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs. Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.
Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.
Ensures adequate shift coverage for restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management.
Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Execute cash management duties. Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.
Key Ingredients
High School diploma or GED preferred.
Serv-Safe/Local or State Food Service Certification preferred
Previous restaurant shift lead experience preferred
Skills: Cash management; planning and organization; effective communication
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Shift Leader?
A: To succeed as a Shift Leader, key technical skills include proficiency in time management, conflict resolution, and problem-solving, as well as knowledge of relevant industry regulations and safety protocols. Essential soft skills include strong communication and interpersonal skills, adaptability, and the ability to motivate and lead a team, with a focus on fostering a positive and productive work environment. By possessing these technical and soft skills, a Shift Leader can effectively manage day-to-day operations, resolve issues efficiently, and drive team performance, ultimately supporting their career growth and effectiveness in the role.
Q: What is the career path for a Shift Leader?
A: A Shift Leader typically progresses through a career path that starts with entry-level roles such as Team Member or Crew Leader, where they gain hands-on experience and develop leadership skills. As they advance to mid-level roles like Assistant Shift Leader or Operations Coordinator, they take on more responsibilities, such as scheduling, training, and performance management, while continuing to develop their leadership and problem-solving skills. Ultimately, senior roles like Shift Manager or Department Head offer opportunities for strategic planning, team leadership, and career specialization, setting the stage for long-term career prospects in management, operations, or human resources.
