Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 22 days ago
6.6
Based on 200 frontline employees who took The Breakroom Quiz
551st of 861 rated healthcare providers
10010 Kennerly Road
St. Louis, MO 63128
Full Time, Days (40 hours/week)
Key Responsibilities
Post-Discharge Follow-Up
Contact discharged patients within 48 hours to assess their transition home
Verify receipt and understanding of discharge instructions
Identify potential barriers to recovery and escalate concerns as appropriate
Care Coordination & Resource Navigation
Provide contact information for primary care providers and outpatient services
Assist patients in locating providers using Mercy physician finder resources
Guide patients to relevant discharge information via After Visit Summary or MyMercy
Patient Advocacy & Education
Educate patients on available resources to support recovery and prevent readmissions
Reinforce understanding of follow-up care and next steps
Serve as a patient advocate by addressing concerns and facilitating connections to additional support
Service Recovery
Proactively identify and address service-related concerns from the hospital stay
Escalate issues appropriately to ensure timely resolution and follow-up
Survey Engagement
Educate patients on the importance of Patient Experience Surveys
Encourage survey participation to support process improvement and caregiver recognition
Qualifications
Skills
Excellent verbal communication and active listening skills
Knowledge of medical terminology
Proficiency with electronic health record (EHR) systems
Strong customer service and problem-solving abilities
Experience
Previous experience in customer service, healthcare, or patient-facing roles preferred
Education
High school diploma or GED
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
Sourced by ZipRecruiter
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart.
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Q: What skills or qualities help someone succeed as a Patient Care Associate?
A: To succeed as a Patient Care Associate, key technical skills include proficiency in basic life support, vital sign measurement, and medication administration, as well as knowledge of infection control and patient safety protocols. Essential soft skills include strong communication and interpersonal skills, empathy, and the ability to work effectively in a fast-paced team environment, prioritizing tasks and managing multiple responsibilities. By combining these technical and soft skills, a Patient Care Associate can provide high-quality patient care, build strong relationships with patients and colleagues, and support their own career growth and advancement in the healthcare industry.
Q: What is the career path for a Patient Care Associate?
A: A Patient Care Associate typically starts as an entry-level role, providing basic patient care and support in a healthcare setting, and can progress to mid-level roles such as Certified Nursing Assistant (CNA) or Licensed Practical Nurse (LPN) with additional education and training. Mid-level roles often involve more complex patient care and may include supervisory responsibilities, while senior roles like Charge Nurse or Nurse Manager require advanced leadership and clinical skills. With experience and further education, Patient Care Associates can also transition into specialized roles like case management, patient education, or healthcare administration, or pursue advanced degrees in nursing or healthcare-related fields.
