Full-time
PTO
Posted 4 days ago
Job description
Summary:
The Assistant General Manager is responsible for managing restaurant operations, in conjunction with or in the absence of the General Manager. Uses discretion in daily management decisions with accountability for living the Brand values and helping the brand thrive. Focuses on developing a people and guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements:
Essential Duties and Responsibilities:
• Monitors staffing levels; recruits and selects employees to talent and job profiles
• Trains, develops, coaches, and evaluates employee performance; ensures systems for training employees are fully implemented and followed
• Assigns activities and tasks
• Identifies and develops internal candidates for management and Team Leader positions
• Treats employees with respect and dignity and regularly recognizes and rewards employees
• Complies with all state and federal labor laws and regulations
• Manages daily activities to achieve excellence in restaurant operational performance
• Holds restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a raveable guest experience
• Reviews practices and modifies as needed to continuously improve the guest experience
• Interacts with guests and the community; responds to guest questions, concerns, and complaints in a timely and professional manner to ensure positive resolution and guest recovery
• Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service
• Partners with the restaurant manager in using management information tools to analyze restaurant operational and financial performance
• Identifies trends and implements action plans for improvement
• Focuses efforts on developing long term sales growth initiatives designed to drive profitable sales growth
• Considers cost/benefit impact of financial decisions and works to protect the brand
• Monitors costs and adherence to budget and restaurant goals
The Assistant General Manager will help to support the company by maintaining an outstanding work environment through leadership, direction, training, and development.
Physical Requirements:
- Ability to be on your feet and alert for extended periods of time
- Ability to lift up to 50 lbs. as needed
- Continuous use of hands and arms
- Continuous bending, reaching, and twisting
- Maintains strong personal image and uniform standards
WHY WORK FOR AN ETHOS HOSPITALITY COMPANY?
We value our family members for their relentless drive, focus, passion, and humility. We know our radical candor is what fuels our strength and innovation as individuals and truth is what drives us to greatness
Our values stand for something, and we own them every day:
- Love and serve each other and our guests
- Do what it takes: It is not enough to do your best; you must do what is necessary
- Culture over strategy
- Leave it better than you found it
Virtues/Be: Loving, Disciplined, Competitive, Loyal, Consistent, Persistent
If you want to belong to a family of people who care about what they do, and each other
Apply Today!
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Assistant General Manager?
A: To succeed as an Assistant General Manager, key technical skills include proficiency in financial management, such as budgeting and forecasting, as well as expertise in operational systems, like inventory management and supply chain logistics. Soft skills like effective communication, leadership, and problem-solving abilities are also crucial, enabling the Assistant General Manager to collaborate with teams, make informed decisions, and adapt to changing circumstances. By combining these technical and soft skills, the Assistant General Manager can drive business growth, improve operational efficiency, and lay the groundwork for future leadership opportunities.
Q: What is the career path for a Assistant General Manager?
A: The typical career progression for an Assistant General Manager involves starting as a General Manager or Department Manager, then advancing to Assistant General Manager, and eventually moving into a General Manager or Executive-level position. Key opportunities for skill development and professional growth in this role include strategic planning, leadership development, and operational management, as well as honing skills in areas such as finance, marketing, and human resources. Long-term career prospects for an Assistant General Manager may include executive-level positions, such as Chief Operating Officer or President, or transitioning into related fields like consulting or entrepreneurship.
