Director of Hotel Operations

Job Snapshot

The salary range for this role is $94,774.00 to $125,000.00. This range is only applicable for jobs to be performed in West Hollywood, CA. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

**This job is also eligible for bonus pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401k plans to eligible employees.

You can apply for this role through the link below (or through internal career site if you are a current employee).

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

As the Hotel Manager, you'll lead all aspects of hotel operations. Your goal will be to maximize the performance of the hotel by providing the highest possible quality of guest service and product by encouraging a positive culture and by delivering remarkable financial returns to investors. In addition, you'll ensure employees feel the heartfelt Kimpton care through implementing fun programs and activities while also focusing on employee development.

Some of your responsibilities include:

• Be in the public areas during peak times, greeting guests and offering assistance as needed.
• Tour the operating departments daily, ensuring the smooth operation and staffing in all areas making adjustments as needed via department heads.
• Inspect rooms regularly (weekly at minimum) with both the Housekeeping Manager, Property Engineer and GM.
• Develop and supervise programs that promote a positive work environment for all employees while ensuring that all employment-related processes and documentation are in compliance with local, state, and federal laws and regulations.
• Conduct weekly one-on-one meetings and quarterly check-ins with all operational department heads to ensure proper training, review of financials, goals, and operational performance.
• Develop managers for future advancement through proficiency training and corporate sponsored training programs.
• Assist in building a positive team-oriented environment which focuses on the guest, through employee development and motivation.
• Prepare and conduct all operational management interviews and follow hiring procedures.
• Assist with development and implementation of a comprehensive sales and marketing plan that results in optimum rate and occupancy for the property.
• Review and approve all operating expenses, and hold a monthly financial review with all department managers, MODs and available supervisors.
• Ensure that all department heads maintain budgeted productivity levels and Kimpton standard checkbook accounting procedures.
• Perform any other duties as requested by the Vice President of Operations, Regional Director of Operations, and General Manager.

What You Bring

• 3+ years management experience in hospitality or similar industry.
• Bachelor's degree preferred.
• Ability to diplomatically take care of difficult situations and people. (While exhibiting a consistent level of integrity!)
• Experience with Opera and Microsoft Office Suite is helpful!
• Flexible schedule, able to work evenings, weekends and holidays.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.

Be Yourself. Lead Yourself. Make it Count.