Street Outreach Worker

Position Summary

The Street outreach Specialist is a critical frontline role dedicated to violence prevention, conflict mediation, and community healing within the Greater Grand Crossing area. This position focuses on interrupting cycles of violence by engaging high-risk individuals and providing immediate crisis intervention. As a core member of the Emergency Response Team (ERT), the Outreach Worker must be mobile and ready to provide rapid-response support at hospitals and crime

Key Responsibilities

1. Outreach & Emergency Response (40%)

• Rapid Crisis Response: Serve on the Emergency Response Team, responding to immediate incidents of violence at hospitals and crime scenes.
• Street-Based Presence: Conduct proactive outreach in parks, transit stops, and local businesses, primarily during afternoon and late-evening hours.
• Engagement: Identify high-risk individuals and build rapport to recruit them for services and mentorship.

2. Mediation & Restorative Practices (30%)

• Conflict Resolution: Mediate disputes between individuals or groups using restorative justice principles to prevent retaliation.
• Peace Circles: Create safe spaces for participants to address harm and work toward peaceful resolutions.
• Follow-up: Provide sustained intervention and long-term support for resolved conflicts.

3. Documentation & Administration (15%)

• Salesforce: Maintain accurate daily incident reports, participant case notes, and outcome data within the Salesforce platform.
• Outlook: Manage all professional communication, team meetings, and scheduling via Microsoft Outlook.
• Intake Assistance: Support Case Managers with participant intakes, ensuring all documentation is trauma-informed and accurate.

4. Community Presence & Training (15%)

• Representation: Attend community events, peace circles, and safety convenings to increase program visibility.
• Ongoing Development: Maintain annual certifications in CPR, Narcan administration, and "Stop the Bleed."

Mandatory Requirements

• Licensing: Possession of a valid driver’s license in good standing is mandatory.
• Transportation: Possession of a reliable, working vehicle is mandatory for this position to ensure immediate response to emergency calls, hospital deployments, and community outreach.
• Vetting: Willingness to undergo a comprehensive background check.

Required Skills & Experience

• Technical Proficiency: Comfort using digital tools including Salesforce, Microsoft Outlook, and mobile case management systems.
• Community Connection: Strong ties to the Greater Grand Crossing area or surrounding neighborhoods.
• Lived Experience: Understanding of challenges faced by the community, such as trauma, justice system involvement, or street affiliation.
• Flexibility: Ability to work a non-traditional schedule, including evenings, weekends, and on-call rotations.

Working Conditions

• Environment: Field-based, often in high-risk areas, requiring physical and emotional resilience.
• Support: Access to regular team supervision and self-care opportunities to manage the impact of vicarious trauma.