Sales Coordinator

Job Description

SUMMARY:

Responsible for booking group and social events. Maintain communication with clients throughout the process. Develop convention group resumes, banquet event orders and reports.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

* Coordinates the planning and execution of all meetings, banquets and catering events in accordance with established policies, procedures and specifications.
* Adheres to operating budgets without daily oversight by supervisor.
* Held accountable for maintaining accurate and thorough departmental records and reports.
* Prepares detailed sales reports and tracks advanced deposits, as needed.
* Maintains control of the function space diary and communicates event information calendar
* Ensures a maximum level of guest service and satisfaction with all guests is achieved and maintained through sales efforts.
* Responsible for daily balancing and reporting of all meetings, banquets and catering events activity to external vendor(s) and Sales and Catering Manager, including the Silver Creek Event Center, Hard Rock Café, conference rooms and private dining rooms, throughout the properties.
* Creation and distribution of booking details (banquet event orders) and group sales resumes.
* Coordinate group sales events such as private dining room bookings, group hotel reservations, etc. and report on events prior to and after occurrence.
* Assist supervisors in the Food and Beverage in scheduling group sales activities, and group sales greeting.
* Participate in weekly banquet meetings, hotel yield meetings and participate in weekly group resume meetings.
* Respond to guest emails, letters and phone calls as needed.
* Internal system reconciliation of daily group sales activities.
* Creatively execute multiple projects with shifting priorities.
* Interfaces with other departments to ensure proper set up for successful coordination of events.
* Create floor plans to maximize event space.

The above statements are intended to describe the general nature and level of work being performed by an individual assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Promotes the following within the department and among all employees:
* Creates an atmosphere of fun for all casino guests.
* Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.

Requirements

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:
Four to six years related experience and/or training in communication, business administration or marketing experience with a focus in sales required; Bachelor's degree from a four-year college or university preferred.

SPECIAL QUALIFICATIONS:
Must possess excellent oral, written and strong organizational skills. Must be computer literate in Microsoft Excel and Word or related software. Desktop publishing knowledge preferred.

This position requires a Level 4 Gaming License.

LANGUAGE SKILLS:
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to inquiries from employees or guests. Ability to write effective letters, memos, speeches. and articles for publication. Ability to respond to inquiries or complaints from staff members at all levels, guests, regulatory agencies, or members of the business community. Ability to effectively communicate in one-on-one, small group, and large group settings. Comfort in public speaking is preferred.

MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent, and to interpret data from graphs.

REASONING ABILITY:
Ability to apply common sense reasoning to variety of situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit, and use hands to finger, handle, or feel objects. The employee is occasionally required to reach with hands and arms.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet to moderate. When on the casino floor the noise level increases to loud. A casino environment is typically smoky.