Other
Posted 4 days ago
Job description
Key Responsibilities:
- Identify top prize transactions, process and complete paperwork promptly with a high level of accuracy and service to the guest.
- Coordinate with management, supervisors, and security to detect and prevent attempts to cheat or damaged gaming equipment and to report floor irregularities to a member of management.
- Handle routine customer complaints and incidents, exhibiting the appropriate discretion to identify situations that require the attention of supervisory personnel.
General Responsibilities:
- Answer basic customer questions concerning gaming machines based on basic understanding of payout and machine operations (e.g. cashier locations, dollar bill acceptor locations, and top prize payouts).
- Clean assigned area by aligning seats close to machines, emptying ash trays, and disposing of trash with goal of maximizing customer satisfaction with facility cleanliness
- Provide input into and execute the development, implementation, and measurement of guest service standards within assigned department(s) consistent with the facilities core service standards and brand attributes.
- Perform other related duties as assigned.
Education
- High School Diploma or GED equivalent
Experience
- Six (6) months of electronic gaming experience
Knowledge, Skills & Abilities
- Must be able to read, understand, apply, and retain knowledge of departmental rules, regulations, and policies
- Must possess the ability to handle/count large amounts of cash utilizing currency and coin counters, and be able to work in a fast-paced environment while maintaining accuracy
- May be required to lift up to fifty (50) pounds, possess good manual dexterity, and hand/eye coordination, but these requirements are based on needs of facility and staffing
- Proficiency with 10-key adding machine may be required in order to perform assigned job duties correctly
- Must be flexible with schedule to include nights, holidays and weekends
- Must be able to stand, sit, and walk for prolonged periods of time in order to properly perform the assigned job duties
- Must be able to work in a casino environment where flashing lights are present
- Must be able to work in a smoke filled casino environment
Licenses/Certifications/Other:
- Must be able to pass a background check and receive a license or permit from any Regulatory Agency, if applicable to perform the essential job functions
- Must pass a pre-employment drug test
As a tribal entity, thePonca Tribe of Indians of Oklahoma and applicable to Ponca Enterprise Gaming, LLC,gives preference in employment to an enrolled member of thePonca Tribe of Indians of Oklahoma,and to other enrolled Native Americans of federally recognized tribes.
Frequently asked questions
Q: What skills or qualities help someone succeed as a Floor Associate?
A: To succeed as a Floor Associate, key technical skills include proficiency in operating a cash register, handling customer transactions, and maintaining store inventory. Soft skills such as excellent communication, problem-solving, and teamwork abilities are also crucial, as Floor Associates often interact with customers, resolve issues, and collaborate with colleagues to achieve sales and operational goals. By possessing these technical and soft skills, Floor Associates can provide exceptional customer service, drive sales growth, and contribute to a positive store environment, ultimately supporting their career growth and effectiveness in the role.
Q: What is the career path for a Floor Associate?
A: A Floor Associate typically starts as an entry-level role, progressing to roles such as Sales Floor Associate, Department Lead, or Assistant Manager, where they develop skills in customer service, inventory management, and team leadership. As they gain experience, they can move into mid-level roles like Assistant Store Manager, where they oversee daily store operations, and senior roles like Store Manager, where they lead store teams and drive business growth. With additional training and experience, Floor Associates can also transition into specialized roles like Loss Prevention Specialist or District Manager, or pursue careers in retail management, human resources, or operations.
