$9.50 - $11.75/hr
Full-time
Posted 4 days ago
Job description
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
LocationIsla Verde Beach is two blocks away, and we've got a reserved area with chairs and umbrellas. Relax right here in our resort-style pool, featuring a waterfall and foliage. The airport is about five minutes away. Enjoy free cooked-to-order breakfast, and have a drink at our complimentary Evening Reception.
OverviewThe Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
Responsibilities- Thoroughly clean guestrooms according to standards.
- Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
- Remove all trash and dirty linen from guestrooms and hallways.
- Keep all hallways, public areas and closets clean, neat and vacuumed
- Restock housekeeping cleaning cart for next day's use.
- Replenish chemical bottles.
- Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
- Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
- Handle items for "Lost and Found" according to the standards.
- Ensure overall guest satisfaction.
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Room Attendant?
A: To succeed as a Room Attendant, key technical skills include knowledge of housekeeping procedures, familiarity with cleaning equipment and supplies, and attention to detail in maintaining a clean and organized room environment. Soft skills such as excellent communication and interpersonal skills, adaptability, and a positive attitude are also crucial, as Room Attendants often interact with guests and work in a fast-paced environment. By possessing these skills, Room Attendants can provide exceptional guest experiences, ensuring repeat business and supporting their own career growth through opportunities for advancement and professional development.
Q: What is the career path for a Room Attendant?
A: A Room Attendant's typical career progression involves starting as an entry-level position, advancing to roles such as Housekeeping Supervisor or Lead Room Attendant, and eventually moving into mid-level positions like Assistant Housekeeping Manager or Executive Housekeeper. Key opportunities for skill development and professional growth include learning hospitality industry standards, developing leadership and communication skills, and gaining experience in inventory management and staff supervision. Long-term career prospects for Room Attendants may lead to roles in hotel management, customer service, or related fields, such as hospitality management, event planning, or sales and marketing.
