General Manager

Salary: $82,000 to $105,000

Our General Managers help facilitate our key values: "We care about people. We are committed to being the best. We Are Different. We have fun and celebrate." Our General Manger will lead, coach, and develop Managers, MIDs, and Team Members to create Community by living the Cooper's Hawk values.

The General Manager is responsible for the overall restaurant's success through financial, operational, and development goals. Ensures execution of the highest quality of food and service. Sets and achieves both personal and team development goals. Focuses on strategy and driving standards of excellence and consistent business growth. Acts as a Cooper's Hawk brand ambassador.

Skills & Requirements

Responsibilities & Requirements:

• Oversees overall restaurant operations
• Responsible for coaching and development of all levels of Manager performance, with bottom line accountability for all Managers, Event Coordinator, Office Manager, Supervisors, Lead Restaurant Trainer, and Wine Club Facilitator
• Adheres to policies and trains others on standard operating systems and procedures
• Ensures collaboration between kitchen and front of house operations
• Represents Cooper's Hawk vision and values and creates a respectful, positive, and professional work environment
• Oversees all restaurant systems, training, and leadership development:
  • Conducts and oversees final FOH interviews and approves hourly team member hiring decisions
  • Ensures managers are effectively directing department efforts
  • Strategically navigates through ambiguity, challenges, and conflicts that occur in the restaurant
  • Reviews and approves all Team Member scheduled in a timely manner
  • Ensures highly executed system and initiative rollouts
  • Retains Managers, Managers-In-Development (MIDs), and Team Members
• Maintains consistent and high quality food, safety, sanitation, service, and facility standards
• Leads Community meetings based on the Cooper's Hawk values, open communication, and an inspiring approach with the team
• Ensures financial metrics are met and involves department managers to achieve results
• Responsible for achieving monthly financial targets, analyzing/interpreting metrics, and involving department Managers to achieve results
• Accountable for the overall success and results of the Wine Club Program
• Responsible for weekly inventory and associated results
• Effectively utilizes computer systems and other technologies
• Ideally, must have 2-4 years of GM experience in high volume, full service restaurant.
• Excellent verbal and written communication skills
• Ability to read, understand, and communicate in English
• Demonstrates financial acumen
• Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
• Preferred certifications include ServSafe and state/local licensing requirements
• Extensive food knowledge and quality standards
• Scratch kitchen experience preferred
• A minimum age requirement of 21 years

At Cooper's Hawk, we care about our Team Members! We know you spend a lot of time at work, so we are committed to you living your best life - inside and out of our restaurants. Below is a summary of our benefit offerings*:

• Competitive base salary AND Quarterly Bonus Opportunity
• Annual loyalty increase!
• Health, Well-being and Retirement Savings benefits including:

• 2 medical insurance plans available through BCBS: PPO and High Deductible (with HSA)
• Dental insurance through BCBS
• Wellness Program allows for significant savings on medical premiums
• Vision insurance through VSP
• Flexible Spending Accounts (FSA) for both Health and Dependent Care
• 100% employer-paid Basic Life and AD&D Insurance
• Voluntary Life allows for additional coverage for self, spouse and children
• Voluntary Short-Term Disability (STD)
• 100% employer-paid Long-Term Disability (LTD)
• 401(k) plan with generous employer match
• Employee Assistance Program (EAP) - free and confidential for you and your family!
• Paid Parental Leave for men and women
  • Up to 10 weeks paid for recuperation for women and up to 2 weeks paid for bonding time for both men and women
• Vacation Days
• Discounts on dining, carry-out, retail and wine, and monthly dining allowance
• CHarity Day (Community Give-Back!)
• Complimentary Birthday entrée certificate
• Complimentary meal on shift
• Complimentary uniforms for Kitchen Managers
• Training and Development:

• Formal Training and Transition/Executive Coaching Programs for all Managers-in-Development
• Clearly defined career path and promotion criteria allowing for ongoing growth and development
• Focused Individual Development Plans for all managers
• Wine Scholarship Program
• For Senior Managers - Eligible for Nomination into Emerging Leader Program
• For GMs/EKMs - Driving Development Program (BMW Incentive!)

*Certain benefits are contingent upon additional terms, other restrictions and various eligibility requirements.

Cooper's Hawk is an equal opportunity employer.

Cooper's Hawk Opportunities

Handcrafted Wine. Modern Casual Dining.

After four years of planning and construction, Cooper's Hawk Winery & Restaurant opened in 2005 in Orland Park, a south suburb of Chicago. The concept was unique. We would create a signature menu with a selection of dishes designed to pair perfectly with our own Cooper's Hawk wines, made in our own private winery. With sophisticated food and exceptional wines, our concept was born.

The Cooper's Hawk concept includes four distinct components: an upscale casual dining restaurant, full-service bar, private barrel-aging room, and Napa-style tasting room and retail gift store...all under one roof. Each Cooper's Hawk location is distinctive in layout and décor, but carries the same warmth and elegance that guests have come to expect.