BDC Representative

Job Description:

Berglund Chevrolet Buick of Roanoke is looking for an Automotive Business Development Representative to join our rapidly growing Business Development Center (BDC). We are looking for an enthusiastic, customer-service oriented person who understands the wants and needs of our automotive customers.

Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Business Development Team.

This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience. As a representative, you will work with sales leads generated through our online marketing campaigns and dealer websites. Internet leads are increasing in number, and you will have many opportunities in our fast-paced environment.

In this role, you will be the link between the buyer and their future vehicle. You will assist the customer with questions regarding the company, prospective vehicles, and their purchase options. You will learn about all of the newest vehicles and technologies on the market. We have in-house training dedicated to your success; offering online and in-store training programs with our manufacturer. Berglund Chevrolet will give you the tools to be successful.

At Berglund Chevrolet Buick, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Berglund Chevrolet of Roanoke is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Internet/BDC Representative Responsibilities:

Answer customer calls and establish follows-up with sales appointments
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
Provide customers with initial product information & direct them to the appropriate dealership resources
Notify necessary departments when an appointment is scheduled
Follow up with leads that are not ready to make an appointment or no-show
Participate in team & process development sessions keeping positive relationships with teammates, sales teams and dealership management
Utilize CRM tracking system daily

Job Requirements:

Ability to maintain high levels of professionalism, salesmanship, teamwork, organization and customer service.
Ability to meet or exceed monthly goals.
Working PC knowledge & the ability to navigate the internet is required.
Ability to multitask in a fast-paced environment.
Professional work ethic.
Customer service skills.
Good time management skills.
Outstanding communication skills.
Job Type: Full-time

Salary: $35,000.00 to $65,000.00 /year

Williamson Rd NE, Roanoke, VA 24016, United States