Assistant General Manager

Tired of corporate rules?  Bella Milano is a local family owned business and we are accepting applications from highly-energetic, take charge individuals who want an opportunity to utilize their skills while continuing to learn and grow in a thriving upscale, full service restaurant environment!  Bella Milano offers a unique, fine casual cuisine in a contemporary yet relaxed atmosphere with many exciting menu selections.  Bella Milano currently operates 3 full-service restaurants and a banquet center for catering events.  We pride ourselves on our team approach to decisions, ownership is just a call away and include management in the decision making process, we want you to help us make a difference.

Compensation includes a salary, monthly bonuses and yearly bonuses. Bonus program is setup to add up to an additional $10,000 plus if goals are met.

Goals:

- Guest Satisfaction – Ensure all guests receive the highest level of service possible, engage with guests, and respond to complaints taking any and all appropriate actions to turn a dissatisfied guest into a returning satisfied guest

- Food and Beverage Quality – maintain highest level of food and beverage quality

- Sanitation – Ensure restaurant is clean at all times and able to pass Inspections from Health Inspectors and Executive Team

- Labor Cost – Manage restaurant labor to obtain goals, and review  practices with the General Manager to ensure most efficient use of labor dollars

- Food Cost – Ensure kitchen and bar staff is using proper devices and measurements for all food and beverage service related items.  Manage staff to achieve food cost goals

- Training – ensure all staff is properly trained at their position and they are aware how to use any and all tools, equipment and devices they are assigned.

o Evaluate food & beverage products to ensure that quality standards are being consistently attained.

o Provide professional development of staff

- Menu development – keep current in menu trends in both food and beverage and submit items as requested for menu changes

Responsibilities:

- Scheduling and coordination of staff

o Staff for maximum productivity and high standards of quality

o Control labor costs to achieve maximum profitability

- In conjunction with the General Manager establish controls to minimize food, beverage and supply waste and theft

- Train employees on best practices regarding safety, sanitation and accident prevention

o Support Safe work habits and a safe working environment at all times

- Managing of shifts and ensuring proper decisions are made on a daily basis regarding scheduling, planning, product quality and cleanliness

- Hold staff accountable to the standards and steps of service for their job position

- Evaluate products on quality and price

- Provide communication to Director of Store Operations on policies and procedures, issues, and events of significant importance.  Takes prompt corrective action where necessary and/or suggests alternative courses of action

- In conjunction with the General Manager establish and maintain a regular cleaning and maintenance schedule for entire restaurant

- Train, supervise, counsel and discipline all employees

- Ensure positive attitudes and professionalism from all staff

- Ensure all employees adhere to uniform, grooming and appearance standards

- Ensures proper security procedures are in place and followed to protect employees, guests and Bella Milano assets.

- Develop employees by providing ongoing feedback.  In conjunction with the General Manager establish performance expectations and conduct regular performance reviews (at minimum on a yearly basis)

- Interact positively with all restaurant staff and guests to promote a team effort and maintain a positive and professional work environment

- Produce a high volume of work in a timely manner, that is accurate, complete and of high quality

- Come to work on-time and regularly

o Be available for phone calls 24/7

o Ability to work a varying schedule to include mornings, days, evenings, holidays and extended hours

- General knowledge of computers and the ability to use MS Word and Excel

- Ability to type and use e-mail and other technologies as assigned

- Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.

- Proficient in the following restaurant functions: food and beverage preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, POS systems, and preparation of reports

- Perform other duties as directed

Physical Requirements:

- Ability to speak and hear

- Close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus

- Constant standing with some walking

o Be able to work in a standing position for long periods of time (up to 8 hours)

- Be able to reach, bend, stoop and frequently lift up to 35 pounds and occasionally lift/move 50 pounds

- Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills

Compensation and Benefits:

- Salary based on previous work experience and knowledge

- Monthly Bonuses with attainable goals

- Yearly Bonus where you can earn up to 10% of your salary as a bonus

- Vacation - immediately start accruing vacation days

- Health Insurance - competitive plans, we pay 50% of your cost

- Total Compensation including bonus ranges $45,000 to $55,000 based on experience and knowledge

Communication:

- Monthly Store Manager meetings

- E-mail

- Phone

- Google Calender

Licenses, Certificates, Insurance:

- Food Sanitation License

- Drivers License

- Auto Insurance

Bella Milano is contemporary Italian with old world flavor. Join us for a beautiful meal. We feature a full bar, private rooms, a patio, and offer catering.