Spanish Bilingual Call Centre Agent (Remote Potential)

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.

Job Description:

We are currently hiring bilingual call centre/collection agents to connect with people to resolve account issues, working to provide a solution that will work for both the consumer and the organizations we serve. In this role, you will be responsible for handling inbound and outbound consumer calls while ensuring a high level of customer service and maximizing productivity and ensuring client performance standards are achieved.

We value our call centre professionals by providing a competitive base hourly rate and excellent commission structure along with paid training provided to set you up for success!

We are AllianceOne, a division of the largest BPO expert team in the market with a wide range of contact centre solutions, technology, and the highest security standards. We are here to welcome, listen, engage, resolve and amaze. We care deeply about our clients and their customers, allowing us to transform passion into excellence.

PAY: $17.05/hour + monthly incentive potential

Agents have the ability to earn monthly performance incentive of up to $355.00 per month!

HOURS: 37.5 hours per week

- New hires will be assigned to work Monday- Friday or Tuesday- Saturday

- Must be available for any shift between 8:00am – 8:00 pm EST

LOCATION: 90 Eglinton Ave W, Toronto, ON M4P 34A

Training in onsite for 5 weeks. Remote opportunities will be available for agents based on performance and ability to work from home successfully.

*Please note: All applicants must reside in the Greater Toronto area.

QUALIFICATIONS:

• Must be bilingual (Spanish and English)
• Prior customer service experience (call centre experience is a plus)
• Professional verbal communication skills
• Outstanding attendance & work ethic
• Strong ability to navigate multiple systems while speaking with customers
• Must be self-motivated
• Problem solving and critical thinking
• Must be proficient in time management
• Negotiation skills
• Goal oriented
• Computer knowledge/skills
• Good typing/keyboarding skills- must be able to type minimum of 25 WPM
• Ability and openness to work professionally with a diverse customer base
• Works well in team setting
• A criminal background check is required

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

AllianceOne is an equal opportunity employer. Our organizational values stress the importance of diversity, fairness, and trust. We will accommodate candidates in accordance with the Ontario Human Rights Code for all employment activities, including the recruitment process.

AllianceOne Ltd is committed to accommodating persons with disabilities throughout both external and internal recruiting activities. Applicants requesting accommodation will be consulted about their needs and appropriate accommodation will be provided.

Questions?

• Please review our privacy notice available at the following www.allianceoneinc.com/careers
• For additional information on AllianceOne visit our website at www.allianceoneinc.com