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Collection Agency Jobs (NOW HIRING)

Addison Group

Credit and Collections Specialist

Chicago, IL · On-site

$30 - $35/hr

... collection agency when appropriate. · Resolve agency discrepancies with Sales and identify those accounts that chronically short-pay invoices in an effort to limit issues on a continuous basis. · ...

City of Hillsboro, TX

Utility Billing Supervisor

TX · On-site

$50K/yr

Send file to collection agency. * Post payment from collection agency, as received. * Email payment information from our customers to the collection agency upon payment receipt. * Annually, provide ...

D2 Management LLC

Collection Specialist

Greenville, SC · On-site

$18 - $20/hr

D2 Management is a 3rd party Collection Agency located in Greenville, SC. We provide a service for our clients that consists of locating, contacting, and negotiating with consumers with the goal of ...

D2 Management LLC

Collection Specialist

Greenville, SC · On-site

$18 - $20/hr

D2 Management is a 3rd party Collection Agency located in Greenville, SC. We provide a service for our clients that consists of locating, contacting, and negotiating with consumers with the goal of ...

MM International

Patient Account Specialist

Houston, TX · On-site

$17.75 - $22.50/hr

... collection agency environment required. Summary: Provides medical collection services for TLRA collection units. Utilizes a strong background as a medical collection specialist to successfully ...

Accounts Receivable Management Inc

Collector

Miramar, FL · On-site

$31K - $37K/yr

Company Description We are a medical billing and collection agency. Handling a number of prestigious hospital and medical providers in the state of Florida. Background investigations a must, only ...

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How much do collection agency jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for collection agency in the United States is $20.03, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $23.08 per hour, depending on experience, location, and employer.

What is a collection agency?

A collection agency is a company hired by lenders or creditors to recover funds that are past due or in default. These agencies contact debtors by phone, mail, or email to request payment and may negotiate payment plans or settlements. If unsuccessful, they can report the delinquent debt to credit bureaus, potentially affecting the debtor's credit score. Collection agencies must follow laws such as the Fair Debt Collection Practices Act (FDCPA) to ensure ethical and legal practices.

What are the key skills and qualifications needed to thrive as a collection agent?

To thrive as a Collection Agent, you need strong negotiation skills, knowledge of debt collection laws, and typically a high school diploma or relevant experience. Familiarity with collection management software, CRM systems, and sometimes certification from organizations like the ACA International are valuable. Excellent communication, resilience, and problem-solving abilities help build rapport and handle challenging conversations effectively. These skills are crucial for maximizing debt recovery while maintaining compliance and positive client relationships.

What are some common challenges faced by professionals working in a collection agency, and how can they be addressed?

Professionals in a collection agency often encounter challenges such as handling difficult conversations with customers, meeting collection targets, and managing high volumes of accounts. Building strong communication and negotiation skills is essential for addressing customer concerns empathetically while remaining firm on payment expectations. Many agencies provide ongoing training, team support, and access to technology that streamlines account management, helping employees overcome these challenges and succeed in their roles.

What is the difference between Collection Agency vs Debt Collector?

AspectCollection AgencyDebt Collector
CredentialsVaries; often no specific license, but some states require licensingOften licensed or registered, depending on state laws
Work EnvironmentOffice-based, handling multiple accounts for various clientsField or office-based, focusing on individual debt accounts
Employer & Industry UsageHired by creditors or debt buyers to recover debtsTypically employed by collection agencies or working independently
Search & Comparison IntentYes, often compared for services and reputationYes, often compared for debt recovery practices

In summary, a collection agency is a company that manages debt recovery for multiple clients, often working with various accounts and industries. A debt collector is an individual who works either for a collection agency or independently to recover specific debts. While both roles focus on debt collection, agencies operate as organizations, whereas debt collectors are individuals involved in the process.

More about collection agency jobs

What cities are hiring for Collection Agency jobs?

Cities with the most Collection Agency job openings:

What states have the most Collection Agency jobs?

States with the most job openings for Collection Agency jobs include:

collection agency jobs near you
Infographic showing various Collection Agency job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 9% Part Time, and 17% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $41,672 per year, or $20 per hour.

Consumer Collections Supervisor

ARMStrong Insurance Services

Itasca, IL • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

ARMStrong Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, and SubroIQ, each a powerhouse in its own right, providing specialized expertise in debt management and financial services. 
Brown & Joseph is seeking a Consumer Collections Supervisor as we continue to grow our team! In this role, you will be responsible for leading a team of 10–15 debt collectors while ensuring strong performance, regulatory compliance, and client satisfaction.
Job Description:
Team Leadership:

  • Supervise, coach, and develop collectors; monitor performance metrics (calls, contacts, payment promises, collections, recovery rates); conduct coaching sessions and performance reviews.

Compliance & Quality:

  • Ensure adherence to debt collection regulations (FDCPA, TCPA, Regulation F, and state laws); review calls for quality and compliance; properly manage sensitive accounts (bankruptcy, deceased, attorney-represented, cease-and-desist); handle consumer complaints and maintain audit-ready documentation.

Client & Portfolio Management:

  • Oversee multiple client portfolios, enforce client-specific collection guidelines, monitor portfolio performance, and identify issues that could impact client relationships.

Reporting & Collaboration:

  • Prepare regular performance reports, support client and compliance audits, work with Compliance, Legal, IT, and Client Services on operational issues, and assist with licensing and regulatory requirements.

Qualifications:

  • 3–5+ years consumer collections experience, with at least 2+ years specifically in third-party/agency collections (not first-party/in-house)
  • 1–2+ years in a lead, senior collector, or supervisory role
  • Strong working knowledge of FDCPA, TCPA, Regulation F, FCRA, and state collection agency licensing requirements
  • Proficiency in Excel and client reporting/scorecard formats
  • Bilingual (Spanish/English) optional

Compensation and Benefits:

  • Compensation is an annual salary of $55,000 per year plus quarterly bonus opportunities
  • Great benefits package with health, dental, vision, life, and disability coverage options
  • 401(k) retirement plan option with company matching
  • Generous paid time off policy (18 days) and 9 paid holidays 
  • 401(k) plan with company matching and immediate vesting 

We look forward to you joining the team!

ARMStrong Insurance Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

ARMStrong Insurance Services Terms and Conditions: Terms and Conditions - ARMStrong Insurance Services

ARMStrong Insurance Services Privacy Policy: https://armstrong-is.com/privacy-policy/

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