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Weekend Helpdesk Jobs in Virginia (NOW HIRING)

Chenega MIOS

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Req ID: 41403 Summary Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Summary Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

IntelliDyne, LLC

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Responsibilities : • Answer calls coming into the Tier 1 Help Desk by the third ring. • Create a customer incident in Remedy, the call tracking software for every call answered. • Ability to ...

IntelliDyne

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...

JCS Solutions LLC

Helpdesk Specialist (Tier 1)

Fort Belvoir, VA · On-site

$65K - $71K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary JCS Solutions is seeking an Intermediate Helpdesk Specialist to support large-scale migration and operations on a large, high-profile DOD contract. The I3TS program provides enterprise ...

JCS Solutions LLC

Helpdesk Specialist (Tier 1)

Fort Belvoir, VA · On-site

$65K - $71K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary JCS Solutions is seeking an Intermediate Helpdesk Specialist to support large-scale migration and operations on a large, high-profile DOD contract. The I3TS program provides enterprise ...

IntelliDyne, LLC

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Responsibilities : • Answer calls coming into the Tier 1 Help Desk by the third ring. • Create a customer incident in Remedy, the call tracking software for every call answered. • Ability to ...

IntelliDyne

Helpdesk Technician - Tier 1

Falls Church, VA

$21 - $26/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk. * Create a ...

IntelliDyne

Helpdesk Technician - Tier 1

Falls Church, VA

$21.25 - $28.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...

IntelliDyne

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21 - $26/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk. * Create a ...

Nightwing

IT Helpdesk Analyst

Arlington, VA · On-site

$55K - $106K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Responsibilities: - Serve as the first level Help Desk for the TEN Lab's systems and accounts - Assist new user setup of equipment, accounts and tools - Respond to user requests via email, walk-ins ...

Nwis

IT Helpdesk Analyst

Arlington, VA

$55K - $106K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Responsibilities: - Serve as the first level Help Desk for the TEN Lab's systems and accounts - Assist new user setup of equipment, accounts and tools - Respond to user requests via email, walk-ins ...

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All JobsHelpdesk JobsWeekend Helpdesk JobsWeekend Helpdesk Jobs in Virginia

Weekend Helpdesk information

See Virginia salary details

$12

$22

$33

How much do weekend helpdesk jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for weekend helpdesk in Virginia is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.72 per hour, depending on experience, location, and employer.

What is a weekend helpdesk?

A Weekend Helpdesk job involves providing IT or customer support outside regular business hours, typically on weekends. Responsibilities may include troubleshooting technical issues, assisting users with account access, and resolving service requests. These roles are common in industries requiring 24/7 support, such as IT services, healthcare, and e-commerce. Strong communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive in the weekend helpdesk position?

To thrive as a Weekend Helpdesk, you need strong troubleshooting skills, basic IT knowledge, and experience with customer support, commonly backed by a high school diploma or associate degree in a technology-related field. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote desktop tools, and standard office software is highly beneficial. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These abilities are essential for quickly resolving user issues, ensuring customer satisfaction during weekend hours when full support teams may not be available.

What are typical challenges faced by weekend helpdesk staff, and how are they addressed?

Weekend Helpdesk staff often handle technical issues that arise during off-peak times when limited in-person IT resources are available. This requires strong problem-solving abilities and the capacity to work independently, as immediate escalation options may be fewer than during regular business hours. However, most employers provide remote support tools, comprehensive knowledge bases, and clear escalation protocols to help you succeed. The ability to address a wide range of inquiries efficiently not only develops your technical skills but also builds customer service expertise applicable to future roles.

What are the most commonly searched types of Helpdesk jobs in Virginia?

The most popular types of Helpdesk jobs in Virginia are:

What are popular job titles related to Weekend Helpdesk jobs in Virginia?

For Weekend Helpdesk jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Weekend Helpdesk jobs in Virginia look for?

The top searched job categories for Weekend Helpdesk jobs in Virginia are:

What cities in Virginia are hiring for Weekend Helpdesk jobs?

Cities in Virginia with the most Weekend Helpdesk job openings:

Weekend Helpdesk jobs near you
Infographic showing various Weekend Helpdesk job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $47,741 per year, or $23 per hour.

Senior Helpdesk Access Manager

Interactive Process Technology LLC

Fort Belvoir, VA • On-site

Full-time

Re-posted 18 days ago

Job description

Senior Helpdesk Access Manager
Ft. Belvoir, VA
At IPT Associates (IPTA), we enjoy solving real-world problems with technology. We work closely with our customers, teammates, experts, and partners to come up with practical solutions that actually make a difference. Whether it's a government or business organization, we focus on understanding the need and building something that works.
Our Team
At IPTA, everything starts with our people. We're big believers that when you invest in your team, great things happen. That's why we encourage learning, growth, and trying new things-even if you don't have all the answers yet.
Our culture is rooted in fierce determination, fearless integrity, and passionate service-but we also like to keep things collaborative, supportive, and down-to-earth.
We're looking for people who:
  • Are curious and excited about technology
  • Like solving problems and figuring things out
  • Can take initiative but also enjoy working with a team
  • Want to keep learning, growing, and challenging themselves

If you're someone who's eager to jump in, learn something new, and make an impact-you'll fit right in here.
*This position is contingent upon contract award and the actual job description may vary based on specific contract requirements and organizational needs.*
Responsibilities:
  • Execute 12 hours of service during regular working hours Monday-Friday; access request queues must be zeroed by close of business (COB) Friday of each week
  • Manage and validate access to IC PKI-enabled databases; monitor SIPRNET and JWICS database account requests at least three times a day within INSCOM core hours
  • Provide Tier 2 database support, including log-in errors, application troubleshooting, user search and profile support, and database account metrics management
  • Manage Intelligence Community of Interest (COI) access for database users; monitor COI sites and approve authorized account requests
  • Manage requests in entitlement management systems for the Army Intelligence Enterprise, ensuring proper organizational alignment and validating need-to-know
  • Manage access to NATO SECRET reader groups on SIPRNET and JWICS; monitor request sites at least once daily
  • Maintain the Army organization structure within JEMS, ensuring alignment with the Army command structure
  • Serve as DoDIIS Public Key Infrastructure (PKI) Trusted Agents for assigned personnel
  • Communicate with requested individuals to ensure accurate entries in the DoDIIS Full-Service Directory (FSD)
  • Assist personnel with proper installation of certificates and coordinate with the local Full-Service Directory SSO
  • Create and maintain the Access Management SOP including all policies and procedures related to trusted agent activities and access management; review every 6 months
  • Maintain and update Transaction Metrics log on a weekly basis
  • Produce ad hoc metrics reports within 2 business days of Government request
  • Engage with organizations within the Army Intelligence Community to discuss mission requirements
  • Review entitlements currently shared with the Army Intelligence Community on a regular basis
  • Search and discover entitlements that could positively impact authorized Army missions; create and maintain a list of these entitlements
  • Ensure organizations and missions are properly aligned in entitlement management systems
  • Answer Help Desk dedicated phone line and check voicemail periodically throughout shift
  • Monitor Help Desk Group Mailbox across multiple networks and respond within 2 hours during INSCOM core hours
  • Manage and update Help Desk websites on SIPR and JWICS; update website regularly as information changes
  • Update the Help Desk handout on a monthly basis

Requirements:
  • Bachelor's degree in an area related to the labor category from a college or university accredited by an agency recognized by the U.S. Department of Education with 8 years of demonstrated experience
  • Ability to obtain DoDD 8140.01 (formerly DoDD 8570.01-M) certification/IT Level II within 30 calendar days of indoctrination at HQ INSCOM
  • 4 years demonstrated advanced experience with the M3, such as profile management or validating access to system Communities of Interest
  • Demonstrated experience instructing and conducting training for military audiences
  • Demonstrated experience with access management operations, such as PKI Trusted Agent activities or verifying security clearance information in JPAS or Scattered Castles, or validating access using need-to-know applications (JEMS, NCTC, etc.)
  • Demonstrated experience involving complex security classification procedures/decisions such as coalition/foreign partner support, foreign disclosure, intelligence dissemination, or cross-domain operations
  • Demonstrated understanding of organizational messaging in DoD or IC
  • Experience drafting briefing slides to clearly articulate complex issues and procedures
  • Active Security clearance required

IPTA is an Equal Opportunity Employer. All employment decisions are based on individual merit, including qualifications, experience, performance, and business needs, consistent with applicable federal laws and federal contracting requirements. IPTA provides equal opportunity and utilizes merit-based principles to make employment-related decisions.
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