Provide front line, Tier 1 support via telephone, e-mail, in person, remote, and chat support to ... Weekends from: 11:00 a.m. to 8:00 p.m. * Monday through Thursday between 7:30 a.m. and 10:00 p.m ...
Provide front line, Tier 1 support via telephone, e-mail, in person, remote, and chat support to ... Weekends from: 11:00 a.m. to 8:00 p.m. * Monday through Thursday between 7:30 a.m. and 10:00 p.m ...
Customer Service Representative III
$15 - $20.25/hr
Excellent interpersonal and communication skills. * Assist our consumers by providing product programming/setup/troubleshooting assistance via telephone and/or chat support. * Re-route customers to ...
Customer Service Representative III
$15 - $20.25/hr
Excellent interpersonal and communication skills. * Assist our consumers by providing product programming/setup/troubleshooting assistance via telephone and/or chat support. * Re-route customers to ...
Customer Service Representative III
$14.75 - $20/hr
Excellent interpersonal and communication skills. * Assist our consumers by providing product programming/setup/troubleshooting assistance via telephone and/or chat support. * Re-route customers to ...
Customer Service Representative III
$14.75 - $20/hr
Excellent interpersonal and communication skills. * Assist our consumers by providing product programming/setup/troubleshooting assistance via telephone and/or chat support. * Re-route customers to ...
Support Agent - X Payments
$18.75 - $24.75/hr
Respond to customer inquiries via phone, chat, and email with clarity, empathy, and precision ... Willingness to work flexible US shift hours, including weekends, holidays, and on-call availability ...
Support Agent - X Payments
$18.75 - $24.75/hr
Respond to customer inquiries via phone, chat, and email with clarity, empathy, and precision ... Willingness to work flexible US shift hours, including weekends, holidays, and on-call availability ...
Customer Support Specialist
Dallas, TX · On-site
$25 - $28/hr
Deliver exceptional customer experiences across phone, email, and chat channels with ... including evenings, weekends, holidays, and additional hours during periods of increased ...
Customer Support Specialist
Dallas, TX · On-site
$25 - $28/hr
Deliver exceptional customer experiences across phone, email, and chat channels with ... including evenings, weekends, holidays, and additional hours during periods of increased ...
Seasonal Associate, National Support Center
Arlington, TX · On-site
$15/hr
Availability: • 8 am to 5pm and 11am-8pm shifts. • Full week schedule available, weekends ... phone, chat and email to resolve concerns • Strong work ethic, attention to detail, and a ...
Seasonal Associate, National Support Center
Arlington, TX · On-site
$15/hr
Availability: • 8 am to 5pm and 11am-8pm shifts. • Full week schedule available, weekends ... phone, chat and email to resolve concerns • Strong work ethic, attention to detail, and a ...
Seasonal Associate, National Support Center
Arlington, TX · On-site
$15/hr
Availability: • 8 am to 5pm and 11am-8pm shifts. • Full week schedule available, weekends ... phone, chat and email to resolve concerns • Strong work ethic, attention to detail, and a ...
Seasonal Associate, National Support Center
Arlington, TX · On-site
$15/hr
Availability: • 8 am to 5pm and 11am-8pm shifts. • Full week schedule available, weekends ... phone, chat and email to resolve concerns • Strong work ethic, attention to detail, and a ...
Support Agent - X Payments
$18.75 - $24.75/hr
Respond to customer inquiries via phone, chat, and email with clarity, empathy, and precision ... Willingness to work flexible US shift hours, including weekends, holidays, and on-call availability ...
Support Agent - X Payments
$18.75 - $24.75/hr
Respond to customer inquiries via phone, chat, and email with clarity, empathy, and precision ... Willingness to work flexible US shift hours, including weekends, holidays, and on-call availability ...
Student Support Specialist
Odessa, TX · On-site
Provide first-class customer service to all customers by phone, email, chat and in person, etc ... Willingness to participate in activities supporting students and Odessa College stakeholders ...
Student Support Specialist
Odessa, TX · On-site
Provide first-class customer service to all customers by phone, email, chat and in person, etc ... Willingness to participate in activities supporting students and Odessa College stakeholders ...
Support Agent - X Payments
Bastrop, TX · On-site
$18.75 - $24.75/hr
Respond to customer inquiries via phone, chat, and email with clarity, empathy, and precision ... Willingness to work flexible US shift hours, including weekends, holidays, and on-call availability ...
Support Agent - X Payments
Bastrop, TX · On-site
$18.75 - $24.75/hr
Respond to customer inquiries via phone, chat, and email with clarity, empathy, and precision ... Willingness to work flexible US shift hours, including weekends, holidays, and on-call availability ...
Support Agent - X Payments
$18.75 - $24.75/hr
Respond to customer inquiries via phone, chat, and email with clarity, empathy, and precision ... Willingness to work flexible US shift hours, including weekends, holidays, and on-call availability ...
Quick apply
Support Agent - X Payments
$18.75 - $24.75/hr
Respond to customer inquiries via phone, chat, and email with clarity, empathy, and precision ... Willingness to work flexible US shift hours, including weekends, holidays, and on-call availability ...
Seasonal Associate, National Support Center
Arlington, TX · On-site
$15/hr
Availability: • 8 am to 5pm and 11am-8pm shifts. • Full week schedule available, weekends ... phone, chat and email to resolve concerns • Strong work ethic, attention to detail, and a ...
Seasonal Associate, National Support Center
Arlington, TX · On-site
$15/hr
Availability: • 8 am to 5pm and 11am-8pm shifts. • Full week schedule available, weekends ... phone, chat and email to resolve concerns • Strong work ethic, attention to detail, and a ...
Support our enterprise API customers across email, chat, phone, and video conferencing, jumping in ... for weekend and holiday coverage. * Location: You are located in (or willing to relocate to) the ...
Support our enterprise API customers across email, chat, phone, and video conferencing, jumping in ... for weekend and holiday coverage. * Location: You are located in (or willing to relocate to) the ...
Client Support Specialist
Austin, TX · On-site
$17.75 - $24/hr
You will provide an exceptional client experience to our investors through chat, email, and phone ... Investor Support Specialist through the tier 2 of our training program * Weekly coaching which ...
Client Support Specialist
Austin, TX · On-site
$17.75 - $24/hr
You will provide an exceptional client experience to our investors through chat, email, and phone ... Investor Support Specialist through the tier 2 of our training program * Weekly coaching which ...
Client Support Specialist
Austin, TX · Hybrid
$17.75 - $24/hr
You will provide an exceptional client experience to our investors through chat, email, and phone ... Investor Support Specialist through the tier 2 of our training program * Weekly coaching which ...
Quick apply
Client Support Specialist
Austin, TX · Hybrid
$17.75 - $24/hr
You will provide an exceptional client experience to our investors through chat, email, and phone ... Investor Support Specialist through the tier 2 of our training program * Weekly coaching which ...
Client Support Specialist
Austin, TX · On-site
$17.75 - $24/hr
You will provide an exceptional client experience to our investors through chat, email, and phone ... Investor Support Specialist through the tier 2 of our training program * Weekly coaching which ...
Client Support Specialist
Austin, TX · On-site
$17.75 - $24/hr
You will provide an exceptional client experience to our investors through chat, email, and phone ... Investor Support Specialist through the tier 2 of our training program * Weekly coaching which ...
Patient Support Specialist
Arlington, TX · On-site
$15.25 - $19/hr
... chat, email, phone, and regular mail ... Ability to work scheduled on-call shifts including weeknights and weekends * Remain composed under ...
Quick apply
Patient Support Specialist
Arlington, TX · On-site
$15.25 - $19/hr
... chat, email, phone, and regular mail ... Ability to work scheduled on-call shifts including weeknights and weekends * Remain composed under ...
Customer Support Technician
$17 - $23.25/hr
Create detailed support cases in JIRA on behalf of users via phone, online chat & email * Create & maintain knowledge-based articles, FAQs, and How To documentation * Escalate and coordinate with ...
Customer Support Technician
$17 - $23.25/hr
Create detailed support cases in JIRA on behalf of users via phone, online chat & email * Create & maintain knowledge-based articles, FAQs, and How To documentation * Escalate and coordinate with ...
Customer Support Technician
Frisco, TX · On-site
$17 - $23.25/hr
Create detailed support cases in JIRA on behalf of users via phone, online chat & email * Create & maintain knowledge-based articles, FAQs, and How To documentation * Escalate and coordinate with ...
Customer Support Technician
Frisco, TX · On-site
$17 - $23.25/hr
Create detailed support cases in JIRA on behalf of users via phone, online chat & email * Create & maintain knowledge-based articles, FAQs, and How To documentation * Escalate and coordinate with ...
If you cannot work a weekend shift, please do not apply. Key Responsibilities Provide intermediate ... Demonstrated experience providing customer support in phone, email, chat, or back-office service ...
If you cannot work a weekend shift, please do not apply. Key Responsibilities Provide intermediate ... Demonstrated experience providing customer support in phone, email, chat, or back-office service ...
Weekend Chat Support information
What is a Weekend Chat Support job?
A Weekend Chat Support job involves assisting customers via live chat during weekends. Responsibilities typically include answering questions, resolving issues, and providing product or service support. This role requires strong communication skills, multitasking abilities, and a customer-focused mindset. It is often remote or part-time, making it ideal for those looking for flexible work hours.
What are typical daily responsibilities for a Weekend Chat Support agent?
As a Weekend Chat Support agent, your main tasks include responding to customer inquiries via live chat, resolving technical or account issues, and escalating more complex concerns to the appropriate teams. You may also be responsible for documenting interactions, following established workflows, and providing feedback on common customer issues to help improve processes. Since your work will primarily take place during weekends, you can expect to operate independently but with ongoing remote support from supervisors. The role offers valuable experience in remote communication and customer service, often providing a pathway to advanced support or leadership opportunities in customer care departments.
What are the key skills and qualifications needed to thrive in the Weekend Chat Support position, and why are they important?
To thrive as a Weekend Chat Support agent, you need strong written communication skills, fast typing abilities, and prior customer service experience or training. Familiarity with live chat platforms, ticketing systems, and knowledge bases is often required, while additional certifications in customer support tools can be helpful. Problem-solving, patience, and the ability to multitask effectively are standout soft skills in this position. These skills and qualities are important because they ensure timely, accurate support for customers during weekends, maintaining high service standards and customer satisfaction.

Student Employee-IT Engagement-IT Service Desk (MAIN CAMPUS ONLY)
Sam Houston State UniversityHuntsville, TX • On-site
Full-time
Posted 22 days ago
Sam Houston State University rating
7.0
Based on 28 frontline employees who took The Breakroom Quiz
373rd of 537 rated colleges and universities
Job description
Posting Information
Requisition
202600126ST
Title
Student Employee-IT Engagement-IT Service Desk (MAIN CAMPUS ONLY)
Employee Class
Student Employee
College Work Study Position
No
Department
IT Engagement
Division
Information Technology
Hours per week
15-26
Hiring Rate
$10.00
Preferred Student Classification
Freshman, Sophomores, and Juniors
Nature & Purpose of Position
NATURE & PURPOSE OF POSITION: Provide front line, Tier 1 support via telephone, e-mail, in person, remote, and chat support to internal and external clients.
SUPERVISION GIVEN & RECEIVED: Receives general supervision and mentoring from Service Desk Manager and full-time technicians. Serve as a mentor and source of support for other student workers.
PRIMARY RESPONSIBILITIES.
- Provide timely, consistent, and quality technical support for SHSU constituents experiencing technology issues and maintain accurate and thorough records of all interactions.
- Maintain confidentiality and security of data observed in carrying out job duties.
- Participate in, and provide recommendations for on, Service Desk continuous improvement efforts to better meet client or university needs.
- Write/Maintain Review documentation and/or flag for correction of knowledge articles using the IT Knowledge Base.
- Resolve incidents or fulfill service requests following the established policies and procedures while meeting the established Service Level Agreements or Operation Level Agreements.
- Actively participate in a collaborative team environment where ideas, resources, knowledge and mutual respect are shared.
- Other duties as assigned.
OTHER SPECIFICATIONS:The Service Desk is often an environment in which the employee will be exposed to fast-paced working conditions. The employee must be willing to accommodate these varying situations in addition to possessing the following essential skills:
- Good customer service, communication, and problem-solving skills.
- Dependability.
- Team-oriented.
Other Requirements for the Position
EDUCATION & EXPERIENCE REQUIREMENTS: Must be a current SHSU student enrolled in a minimum of six (6) semester hours with a SHSU GPA of 2.5 or greater. Must be able to demonstrate basic computer competencies and knowledge. IT, Service Desk or customer service job experience preferred. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.
**International Students - please visit the following website for more information on employment requirements and eligibility: https://www.shsu.edu/dept/global-engagement/international-students-and-scholars/employment.html.
Work Schedule Requirements:
Must be able to work 15 to 26 hours per week as well as the following times:
- Weekends from: 11:00 a.m. to 8:00 p.m.
- Monday through Thursday between 7:30 a.m. and 10:00 p.m.
- Fridays from 7:30 a.m. to 5:00 p.m.
Work hours will be scheduled within these timeframes based on departmental needs.
Open Date
04/16/2026
Position Number
Contact Information
Contact Name & Title
Norma Vazquez
Contact Phone
(936) 294-1950
Contact Email
nev001@shsu.edu
Contact Building & Room #
AB1 145
Contact Fax
Contact Instructions Summary
EEO Statement
EEO Statement
Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an "at will" employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code §51.215.
Annual Security and Fire Safety Report
What Sam Houston State University employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Sam Houston State University
Sourced by ZipRecruiter
Industry
Colleges, universities, and professional schools
Company size
1,001 - 5,000 Employees
Headquarters location
Huntsville, TX, US
Year founded
1879