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Weekend Chat Support Jobs in Michigan (NOW HIRING)

Tekton

Customer Support Specialist

Grand Rapids, MI · On-site

$16.75 - $22.50/hr

Execute fast and helpful support, fielding end users' order and tool-related questions that come through via phone, live chat, email, or support cases * Review and process tool warranty requests

Autobooks, Inc.

Customer Support Representative

Detroit, MI · On-site

$15.75 - $21.50/hr

Customer Support Representative You will provide Small Business customers and Financial Institution employees with support via inbound phone, chat, and e-mail. They look to you as their consultant ...

Autobooks

Customer Support Representative

Detroit, MI

$20 - $23/hr

Customer Support Representative You will provide Small Business customers and Financial Institution employees with support via inbound phone, chat, and e-mail. They look to you as their consultant ...

United Kennel Club

Be Seen First

Customer Support Specialist

Kalamazoo, MI · On-site

$17/hr

In this role, you will be the voice of UKC, assisting customers via phone, email, and online chat ... We support professional development and career advancement * Passionate Work Environment: Be part ...

TEKsystems

Customer Service Representative

Warren, MI · Remote

$19 - $19.50/hr

Must be flexible to work within operating hours, including evenings and weekends About the Role We ... Provide exceptional customer support through phone, chat, and email channels * Handle a high volume ...

TEKsystems

Customer Service Representative

Warren, MI · Remote

$19 - $19.50/hr

Experience supporting customers through phone, email, and chat channels * Understanding of electric ... and weekends Why Apply? * Be part of the growing electric vehicle industry * Gain valuable ...

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All JobsChat Support JobsWeekend Chat Support JobsWeekend Chat Support Jobs in Michigan

Weekend Chat Support information

See Michigan salary details

$12

$22

$38

How much do weekend chat support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for weekend chat support in Michigan is $22.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $24.71 per hour, depending on experience, location, and employer.

What is a weekend chat support?

A Weekend Chat Support job involves assisting customers via live chat during weekends. Responsibilities typically include answering questions, resolving issues, and providing product or service support. This role requires strong communication skills, multitasking abilities, and a customer-focused mindset. It is often remote or part-time, making it ideal for those looking for flexible work hours.

What are the typical daily responsibilities of a weekend chat support?

As a Weekend Chat Support agent, your main tasks include responding to customer inquiries via live chat, resolving technical or account issues, and escalating more complex concerns to the appropriate teams. You may also be responsible for documenting interactions, following established workflows, and providing feedback on common customer issues to help improve processes. Since your work will primarily take place during weekends, you can expect to operate independently but with ongoing remote support from supervisors. The role offers valuable experience in remote communication and customer service, often providing a pathway to advanced support or leadership opportunities in customer care departments.

What are the key skills and qualifications needed to thrive in weekend chat support, and why are they important?

To thrive as a Weekend Chat Support agent, you need strong written communication skills, fast typing abilities, and prior customer service experience or training. Familiarity with live chat platforms, ticketing systems, and knowledge bases is often required, while additional certifications in customer support tools can be helpful. Problem-solving, patience, and the ability to multitask effectively are standout soft skills in this position. These skills and qualities are important because they ensure timely, accurate support for customers during weekends, maintaining high service standards and customer satisfaction.

What are the most commonly searched types of Chat Support jobs in Michigan?

The most popular types of Chat Support jobs in Michigan are:

What are popular job titles related to Weekend Chat Support jobs in Michigan?

For Weekend Chat Support jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Weekend Chat Support jobs in Michigan look for?

The top searched job categories for Weekend Chat Support jobs in Michigan are:

What cities in Michigan are hiring for Weekend Chat Support jobs?

Cities in Michigan with the most Weekend Chat Support job openings:

Weekend Chat Support jobs near you
Infographic showing various Weekend Chat Support job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 5% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,222 per year, or $22.7 per hour.

Customer Support Specialist

Tekton

Grand Rapids, MI • On-site

$16.75 - $22.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

As a User Support Specialist, you will provide world-class support to end users so their entire experience with the Tekton brand is impressive.


Responsibilities:

  • Execute fast and helpful support, fielding end users’ order and tool-related questions that come through via phone, live chat, email, or support cases
  • Review and process tool warranty requests
  • Address any potential issues with orders including screening for fraud, resolving shipping errors, making sure orders are sent to our Fulfillment department, and processing returns
  • Help troubleshoot issues users may experience on Tekton.com
  • Contribute to making Tekton.com an exceptional experience for end users
  • Review and process orders and payments


Indicators of a good match for this role:

  • You are aligned with Tekton’s philosophy, ways of thinking, and work style
  • You are authentic, helpful, and personable
  • You are able to work at a fast pace, easily switch between tasks, and manage multiple requests at once
  • You are able to use good judgment when resolving issues with end users or other parties
  • You have excellent communication skills
  • You have exceptional values including honesty, integrity, and empathy


Baseline qualifications:

  • Knowledge of hand tools and their applications
  • Experience in customer service, data management, or related fields
  • Eligible to work in the United States without visa sponsorship


Benefits package: Full-time employees receive health, dental, vision, life, hospital indemnity, and long-term disability insurance; paid time off; a 401(k) program; and tuition reimbursement.


Location and hours: This is a full-time salaried position located in Grand Rapids, Michigan.


Direct supervisor: Head of User Services


About the department: The User Services department maintains our industry-leading reputation for impressive support and warranty. They also oversee and continue to grow our student program and business purchasing program.


About the company: Tekton, Inc. is a family-owned company in Grand Rapids, Michigan. We are dedicated to making the best hand tools you will ever own, and we start by designing the products that we personally believe in and want to own ourselves. We focus especially on tools used in mechanical and assembly work; our core categories include systems of hand drive sockets and ratchets, impact sockets, wrenches, screwdrivers, and pliers.

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