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Weekend Chat Support Jobs in Center Line, MI (NOW HIRING)

OnTheClock LLC

Support Specialist

Clinton Township, MI · On-site

Provide timely, high-quality support across phone, ticket, and chat channels, meeting service-level expectations while resolving time-tracking and payroll-related questions and issues. * Manage ...

On the Clock

Support Specialist

Clinton Township, MI

$45K/yr

Provide timely, high-quality support across phone, ticket, and chat channels, meeting service-level expectations while resolving time-tracking and payroll-related questions and issues. * Manage ...

Autobooks, Inc.

Customer Support Representative

Detroit, MI · On-site

$15.75 - $21.50/hr

Customer Support Representative You will provide Small Business customers and Financial Institution employees with support via inbound phone, chat, and e-mail. They look to you as their consultant ...

Autobooks

Customer Support Representative

Detroit, MI

$20 - $23/hr

Customer Support Representative You will provide Small Business customers and Financial Institution employees with support via inbound phone, chat, and e-mail. They look to you as their consultant ...

Autobooks

Customer Support Representative

Detroit, MI · On-site

$14.75 - $20/hr

Customer Support Representative You will provide Small Business customers and Financial Institution employees with support via inbound phone, chat, and e-mail. They look to you as their consultant ...

thyssenkrupp

Customer Support Specialist

Southfield, MI · On-site

$16.50 - $22.25/hr

The Sales Support Specialist plays a critical role in building and strengthening customer ... chat, phone, and email. * Assist customers with online quotes and orders instantly via the e ...

Epitec

Heads Up Executive Liasion

Warren, MI · On-site

... support to vehicle owners/lessees and acts as a point of escalation for customers who have concerns ... You'll interact with customers over phone, email, and live chat. The role involves documenting ...

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Weekend Chat Support information

See Center Line, MI salary details

$13

$24

$41

How much do weekend chat support jobs pay per hour?

As of May 30, 2026, the average hourly pay for weekend chat support in Center Line, MI is $24.46, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $26.63 per hour, depending on experience, location, and employer.

What is a Weekend Chat Support job?

A Weekend Chat Support job involves assisting customers via live chat during weekends. Responsibilities typically include answering questions, resolving issues, and providing product or service support. This role requires strong communication skills, multitasking abilities, and a customer-focused mindset. It is often remote or part-time, making it ideal for those looking for flexible work hours.

What are the key skills and qualifications needed to thrive in the Weekend Chat Support position, and why are they important?

To thrive as a Weekend Chat Support agent, you need strong written communication skills, fast typing abilities, and prior customer service experience or training. Familiarity with live chat platforms, ticketing systems, and knowledge bases is often required, while additional certifications in customer support tools can be helpful. Problem-solving, patience, and the ability to multitask effectively are standout soft skills in this position. These skills and qualities are important because they ensure timely, accurate support for customers during weekends, maintaining high service standards and customer satisfaction.

What are typical daily responsibilities for a Weekend Chat Support agent?

As a Weekend Chat Support agent, your main tasks include responding to customer inquiries via live chat, resolving technical or account issues, and escalating more complex concerns to the appropriate teams. You may also be responsible for documenting interactions, following established workflows, and providing feedback on common customer issues to help improve processes. Since your work will primarily take place during weekends, you can expect to operate independently but with ongoing remote support from supervisors. The role offers valuable experience in remote communication and customer service, often providing a pathway to advanced support or leadership opportunities in customer care departments.
More about Weekend Chat Support jobs
What are popular job titles related to Weekend Chat Support jobs in Center Line, MI? For Weekend Chat Support jobs in Center Line, MI, the most frequently searched job titles are:
What cities near Center Line, MI are hiring for Weekend Chat Support jobs? Cities near Center Line, MI with the most Weekend Chat Support job openings:
Weekend Chat Support jobs near you
Infographic showing various Weekend Chat Support job openings in Center Line, MI as of May 2026, with employment types broken down into 56% Full Time, 24% Part Time, 3% Temporary, and 17% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $50,887 per year, or $24.5 per hour.

Support Specialist

OnTheClock LLC

Clinton Township, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Salary: $45,000 per year

Support Specialist


Reports to: Support Manager

Compensation: Up to $45,000 per year based on experience


Were looking for a Customer Support Specialist to join OnTheClock, a growing SaaS company focused on time tracking, scheduling, and embedded payroll for small and mid-sized businesses. In this role, youll be part of a supportive, collaborative team and play a key role in delivering a thoughtful, high-quality customer experience across phone, ticket, and chat channels.


At OnTheClock, were continuing to expand the tools we offer to help small businesses run better and support their teams with confidence. Our long-term goal is to reach one million users, and our Support team is central to that mission. Youll work closely with Support, Product, Engineering, Customer Success, and Sales in an environment that values trust, growth, and doing great work together, while benefiting from competitive pay, strong benefits, and clear opportunities to grow your career.


This is a hands-on, fast-paced role ideal for someone who enjoys problem-solving, communicating clearly, and taking ownership of their work. As OnTheClock grows, this role offers a clear career path, with opportunities to deepen your expertise, take on expanded responsibilities, and progress into more senior or specialized roles over time within a team that values development, accountability, and long-term growth.


Key Responsibilities


  • Provide timely, high-quality support across phone, ticket, and chat channels, meeting service-level expectations while resolving time-tracking and payroll-related questions and issues.
  • Manage individual case volume and workload to ensure balanced team contribution, accountability, and consistent support coverage.
  • Participate in product training, releases, and beta testing; surface customer feedback, trends, and recurring issues to the Support Manager to support ongoing product and experience improvements.


Required Qualifications


  • One plus year of customer service experience
  • Passion for problem-solving and helping support OnTheClocks customer experience
  • Excellent verbal and written communication skills
  • Comfortable working with support tools (i.e., Live Chat, Salesforce, Ring Central) and providing clear and consistent ticket documentation
  • Comfortable learning technical concepts and documenting steps to reproduce
  • Ability to multitask


Preferred Skills & Qualifications


  • Experience with Salesforce or Zendesk (CRM) style ticketing systems
  • Familiarity with SLAs and obtaining solutions through knowledge-based articles and help libraries
  • De-escalation skills, sales or retention exposure, and the ability to work with diverse people dynamics


You're wondering, what is OnTheClock?


OnTheClock, founded in 2004, is a Michigan-based SaaS (web-based) software company that provides real-time time tracking, scheduling, and payroll for businesses. Our web-based software and apps provide employers with a simple way to track employee hours, establish work schedules, and pay employees all in one system. OnTheClock has a great culture, and we are looking for like-minded people who can deliver the best service possible to our customers.


What we look for in you


  • Positive - whatever it takes attitude
  • Analytical - drills down into data and loves technology, data, and spreadsheets
  • Growth Mindset - curious and always learning
  • Deep Expertise - smarter than us at your craft. We want you to challenge yourself and us.
  • Build Up Others - teach others as you work
  • Results Focused - ability to achieve and prove results
  • Culture Fit - Must fit in here at OTC, in line with our values -https://www.ontheclock.com/meetUs.aspx#our-values
  • Be A Doer - always looking for new ways to look at data and make recommendations
  • Find us onLinkedInto understand more about us


Why Should You Work Here With Us


  • 2023 - 2025 Crains Best Places to Work recipient
  • Competitive pay
  • Flextime
  • Hybrid work environment
  • 100% paid health insurance
  • The kitchen is stocked with drinks and snacks
  • Free company lunch every Thursday
  • Paid time off
  • 9 paid holidays
  • $100k life insurance
  • 401K matching retirement plan
  • Short-term disability
  • Long-term disability
  • Continuing education is encouraged with $1,000 per year
  • Blue Cross dental and vision
  • Career growth
  • 4.9-star Glassdoor review
  • 4.8-star product review


The finer print


  • An I-9 form must be completed at hire to confirm work authorization.
  • If you require reasonable accommodation to complete this application, contact amanda@ontheclock.com.