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Weekend Chat Support Jobs in Muskegon, MI (NOW HIRING)

Harvia US, Inc.

Customer Support Agent

Holland, MI · On-site

$18 - $20/hr

Customer Support Agent Location: Remote/Holland, MI Position Summary Harvia is seeking a Customer ... Answer and manage inbound customer phone calls, emails, and live chat inquiries in a professional ...

Trinity Health

Monitor Support Specialist

Muskegon, MI · On-site

Weekends and holidays to be scheduled in accordance with CBA * 6th floor Position Summary: The Monitor Support Specialist -also known as a Cardiac Monitor Tech or Telemetry Tech-plays a key role in ...

Trinity Health

Monitor Support Specialist

Muskegon, MI · On-site

Weekends and holidays to be scheduled in accordance with CBA * 6th floor Position Summary: The Monitor Support Specialist -also known as a Cardiac Monitor Tech or Telemetry Tech-plays a key role in ...

Trinityhealth

Monitor Support Specialist

Muskegon, MI · On-site

Weekends and holidays to be scheduled in accordance with CBA * 6th floor Position Summary: The Monitor Support Specialist -also known as a Cardiac Monitor Tech or Telemetry Tech-plays a key role in ...

Wyndy LLC

Discover support in Muskegon, MI

Muskegon, MI · On-site

We are seeking a Support Specialist to provide assistance and guidance to individuals in Muskegon, MI. As a Support Specialist, you will play a key role in empowering individuals to overcome personal ...

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Weekend Chat Support information

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$13

$23

$40

How much do weekend chat support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for weekend chat support in Muskegon, MI is $23.53, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $25.62 per hour, depending on experience, location, and employer.

What is a weekend chat support?

A Weekend Chat Support job involves assisting customers via live chat during weekends. Responsibilities typically include answering questions, resolving issues, and providing product or service support. This role requires strong communication skills, multitasking abilities, and a customer-focused mindset. It is often remote or part-time, making it ideal for those looking for flexible work hours.

What are the typical daily responsibilities of a weekend chat support?

As a Weekend Chat Support agent, your main tasks include responding to customer inquiries via live chat, resolving technical or account issues, and escalating more complex concerns to the appropriate teams. You may also be responsible for documenting interactions, following established workflows, and providing feedback on common customer issues to help improve processes. Since your work will primarily take place during weekends, you can expect to operate independently but with ongoing remote support from supervisors. The role offers valuable experience in remote communication and customer service, often providing a pathway to advanced support or leadership opportunities in customer care departments.

What are the key skills and qualifications needed to thrive in weekend chat support, and why are they important?

To thrive as a Weekend Chat Support agent, you need strong written communication skills, fast typing abilities, and prior customer service experience or training. Familiarity with live chat platforms, ticketing systems, and knowledge bases is often required, while additional certifications in customer support tools can be helpful. Problem-solving, patience, and the ability to multitask effectively are standout soft skills in this position. These skills and qualities are important because they ensure timely, accurate support for customers during weekends, maintaining high service standards and customer satisfaction.

What are the most commonly searched types of Chat Support jobs in Muskegon, MI?

The most popular types of Chat Support jobs in Muskegon, MI are:

What are popular job titles related to Weekend Chat Support jobs in Muskegon, MI?

For Weekend Chat Support jobs in Muskegon, MI, the most frequently searched job titles are:

What job categories do people searching Weekend Chat Support jobs in Muskegon, MI look for?

The top searched job categories for Weekend Chat Support jobs in Muskegon, MI are:

What cities near Muskegon, MI are hiring for Weekend Chat Support jobs?

Cities near Muskegon, MI with the most Weekend Chat Support job openings:

Weekend Chat Support jobs near you

Customer Support Agent

Harvia US, Inc.

Holland, MI • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Customer Support Agent

Location: Remote/Holland, MI

Position Summary

Harvia is seeking a Customer Support Agent to provide professional, knowledgeable, and responsive support to our customers across phone, email, and chat. This role serves as a key point of contact for customer questions, product support, order assistance, and issue resolution.

The ideal candidate is a strong communicator and problem solver who is comfortable managing multiple priorities, learning technical product information, and taking ownership of customer needs from initial contact through resolution. This position works closely with internal teams to ensure customers receive accurate information, timely follow-up, and a consistently positive experience.

About Us

Harvia is the world’s leading provider of sauna and wellness solutions. With roots in Finland and customers in over 90 countries, we combine tradition, innovation, and sustainability to foster well-being for people around the globe. At Harvia, you will join an international group characterized by a strong entrepreneurial spirit, dedicated employees, and a clear ambition to continue leading the way in the sauna and spa industry.

Responsibilities
  • Answer and manage inbound customer phone calls, emails, and live chat inquiries in a professional and timely manner.
  • Meet established performance and productivity metrics, service-level expectations, and quality standards as defined by department leadership, while maintaining a high level of customer satisfaction.
  • Make outbound calls to customers for follow-ups, account updates, appointment confirmations, service inquiries, and other business needs.
  • Respond to customer questions and concerns while providing accurate and helpful solutions to troubleshoot customer issues and determine the appropriate resolution or next steps.
  • Maintain a positive, professional, and empathetic attitude during all customer interactions.
  • Document customer interactions, issues, and resolutions accurately in the company’s CRM or customer support system.
  • Follow up with customers when additional information or assistance is required.
  • Escalate complex or unresolved issues to the appropriate department or supervisor.
  • Process customer requests, account updates, orders, returns, or other transactions as required.
  • Maintain knowledge of company products, services, policies, and procedures.
  • Meet established customer service, quality, productivity, and response-time goals.
  • Identify recurring customer issues and communicate trends or feedback to management.
  • Complete new hire training program within acceptable timeframe as outlined by department leadership.
  • Assist with duties as assigned.
Qualifications
  • Minimum 1 year customer service, call center/contact center, or support experience preferred. Any college or university credits can be in lieu of experience.
  • Excellent verbal and written communication skills with strong active-listening and problem-solving abilities.
  • Comfortable handling multiple communication channels, including phone, email, and chat with the ability to remain calm and professional when dealing with difficult or frustrated customers.
  • Strong computer skills and ability to learn new software and systems quickly. Experience with CRM, ticketing, or customer support software a plus.
  • Ability to multitask while maintaining accuracy and attention to detail.
  • Strong organizational and time-management skills and team oriented.
  • Ability to work independently and take ownership of customer issues.
  • Bilingual communication skills are a plus.
  • High school diploma required.
Supervisor Responsibilities

None

Physical Requirements amp; Responsibilities
  • Ability to sit and work at a computer workstation for extended periods of time.
  • Ability to occasionally stand, walk, bend, reach, and move around the office as needed, may be required to lift and carry light office materials or equipment, generally up to 30 pounds.
  • Ability to maintain focus and attention while handling multiple customer interactions and tasks throughout the workday.
  • Reasonable accommodation may be provided for qualified individuals with disabilities to enable them to perform the essential functions of the position.
  • For non-office employees, must have a quiet working environment with reliable internet access.
Benefits
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • Long/short term disability
  • Life Insurance
  • Paid Holidays

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