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Voip Director Jobs (NOW HIRING)

SA Technologies Inc.

Network Engineer

Bethlehem, PA · On-site

All SA Technologies requirements are Direct Client Requirements from IT Hiring Managers. We ... Strong understanding of VoIP, QoS issues and mitigation strategies. Cisco Load balancer or ...

NYC IT, Inc.

Telecom Engineer

Manhattan, NY · On-site

$75 - $85/hr

This role involves supporting VoIP systems, telecommunications infrastructure, video conferencing ... Verizon Enterprise Direct, Verizon CMAC, and VMM * Experience with structured cabling, MDF/IDF ...

Daggett County

IT Director

Manila, UT · On-site

$39.90 - $47.88/hr

If so, become our IT Director to lead innovative technology solutions that support the residents ... as VOIP protocolsExperience with network operations, server maintenance, and adherence to BCI ...

New

Weave

Staff SIP Engineer

Lehi, UT · On-site

Weave is looking for a VoIP Engineer with a strong background in modern communication tools and ... Highly self-motivated and directed * Keen attention to detail * Experience operating production ...

TeleCloud

Network Field Engineer

Morristown, NJ · On-site

$35 - $40/hr

Hosted VoIP or UCaaS platforms * Microsoft Teams Calling or Direct Routing * SIP, RTP, QoS, packet captures, latency, jitter, and packet-loss analysis * Yealink, Poly, Peplink, Algo, or Phybridge ...

Optiline Enterprises

IT Support Specialist

Nashua, NH · On-site

... r or outsourced IT model · Basic understanding of networking and VoIP concepts · IT certifications (e.g., CompTIA A+) or equivalent experience Physical & Work Requirements · Ability to lift and ...

Daggett County

IT Director

Manila, UT · On-site

$39.90 - $47.88/hr

If so, become our IT Director to lead innovative technology solutions that support the residents ... VOIP protocols * Experience with network operations, server maintenance, and adherence to BCI ...

New

Daggett County

IT Director

Manila, UT

$39.90 - $47.88/hr

If so, become our IT Director to lead innovative technology solutions that support the residents ... VOIP protocols * Experience with network operations, server maintenance, and adherence to BCI ...

New

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Voip Director information

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How much do voip director jobs pay per year?

As of Aug 12, 2026, the average yearly pay for voip director in the United States is $89,990.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,000.00 and $103,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a VoIP director, and why are they important?

To thrive as a VoIP Director, you need in-depth knowledge of voice-over-IP technologies, network infrastructure, and telecommunications management, typically backed by a degree in information technology or a related field. Familiarity with VoIP platforms (such as Cisco, Avaya, or Asterisk), SIP protocols, and relevant certifications like CCNP Voice or equivalent are highly valuable. Strong leadership, project management, and strategic communication skills help in leading teams and coordinating complex deployments. These skills and qualifications are crucial for ensuring reliable, scalable, and secure voice communications that support organizational goals.

What are some common challenges a VoIP director faces when leading a team through large-scale system migrations?

A VoIP Director often encounters challenges such as ensuring minimal downtime, maintaining call quality, and managing compatibility between legacy and new systems during large-scale migrations. Coordinating across departments—such as IT, network engineering, and end-user support—is essential to align timelines and resources. Additionally, directors must proactively address security concerns and regulatory compliance while keeping stakeholders informed throughout the process.

What is the difference between Voip Director vs Voip Engineer?

AspectVoip DirectorVoip Engineer
CredentialsTypically requires leadership experience, certifications like CCNP Collaboration, and industry knowledgeRequires technical certifications such as CCNA, CCNP, or vendor-specific certifications
Work EnvironmentOversees VoIP projects, manages teams, and coordinates with departmentsFocuses on designing, implementing, and troubleshooting VoIP systems
Employer & Industry UsageFound in large organizations, telecom companies, and IT service providersCommon in IT departments, telecom firms, and network service providers

The Voip Director primarily manages VoIP projects and teams, focusing on strategic oversight, while the Voip Engineer handles technical implementation and troubleshooting. Both roles require relevant certifications and industry experience, but differ in scope and responsibilities.

What is a VoIP director?

VoIP Directors are professionals responsible for overseeing the planning, implementation, and management of Voice over Internet Protocol (VoIP) systems within an organization. They ensure the reliability, quality, and security of voice communications over data networks. Their role typically includes supervising technical teams, managing budgets, coordinating with vendors, and developing strategies to optimize VoIP infrastructure. VoIP Directors also keep up with emerging technologies and regulatory requirements to maintain efficient and compliant communication systems.
What cities are hiring for Voip Director jobs? Cities with the most Voip Director job openings:
What are the most commonly searched types of Voip jobs? The most popular types of Voip jobs are:
What states have the most Voip Director jobs? States with the most job openings for Voip Director jobs include:
What job categories do people searching Voip Director jobs look for? The top searched job categories for Voip Director jobs are:
Voip Director jobs near you
Infographic showing various Voip Director job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $89,990 per year, or $43.3 per hour.

Director of Telecommunication

Harvard Partners Trusted IT Advisors

Boston, MA • On-site

$120K - $170K/yr

Full-time

Re-posted 3 days ago

Job description

As the Director of Telecommunications, you will be responsible for the following:
Responsibilities:
  • Lead the development of a multi-year telecommunications and contact center strategy, aligning voice and omnichannel capabilities with the goals of both clinical care and health plan operations.
  • Partner with senior leadership across Patient Access, Member Services, Care Management, and Pharmacy to define unified communication strategies that support member engagement and operational efficiency.
  • Lead multi-year planning for telephony and contact center modernization, including the consolidation and migration of legacy systems to cloud-based platforms (e.g., RingCentral UCaaS, NICE CXone, etc.).
  • Drive digital transformation of voice systems, including cloud migration, AI-powered virtual agents, and omnichannel integration (voice, SMS, email, chat).
  • Oversee day-to-day operations and performance of enterprise voice infrastructure across RingCentral, Avaya, and Cisco platforms supporting hospital campuses, ambulatory sites, member services, and remote users.
  • Direct a team of telecom engineers and administrators responsible for deployment, support, and troubleshooting of voice and contact center technologies.
  • Ensure system resiliency, compliance (e.g., HIPAA), and high availability of all telecommunications services supporting clinical care, safety systems, and business operations.
  • Monitor and report on system performance, call quality, and key performance indicators (KPIs) related to contact center efficiency and patient satisfaction.
  • Provide strategic direction for the organization's enterprise mobile device program.
  • Support the execution of large-scale mobility and paging modernization projects, including software/hardware upgrades and infrastructure improvements.
  • Ensure mobility services are aligned with the broader telecommunications and digital transformation goals of the organization.
  • Lead the design and implementation of next-generation contact center solutions that enhance patient access, member services, care coordination, and call handling across departments.
  • Enable and optimize self-service options for patients and members through IVRs, chatbots, and web portals.
  • Integrate contact center platforms with EHR (e.g., Epic), CRM (e.g., Salesforce), M365, and claims processing systems.
  • Manage vendor relationships, contracts, licensing, and service level agreements (SLAs) and assess cost-saving or service-improving opportunities.
  • Develop and oversee capital and operating budgets related to telecommunications infrastructure and strategic initiatives.
  • Negotiate with vendors to optimize cost, performance, and support alignment with health system priorities.

Qualifications:
  • Bachelor's degree in Information Technology, Telecommunications, or a related field; and10+ years of progressive leadership experience in telecommunications or IT infrastructure, preferably in a healthcare setting; or equivalent combination of education and experience.
  • Strong experience managing RingCentral, Avaya, or Cisco voice platforms in a complex, multi-site environment.
  • Demonstrated success leading contact center strategy and operations, preferably in a health system or hospital network.
  • Experience integrating voice platforms with EHR (e.g., Epic), CRM (e.g., Salesforce), and claims or case management systems.
  • Extensive knowledge of enterprise voice and unified communications technologies, including RingCentral, Avaya, Cisco, VoIP, SIP, and UCaaS platforms.
  • Strong expertise in contact center platforms (e.g., NICE CXone), including design, operations, and performance optimization.
  • Solid understanding of healthcare delivery systems, ambulatory care, and health plan operations (e.g., member services, claims, provider support, care management).
  • Familiarity with healthcare and health plan regulatory requirements, including HIPAA, HITRUST, and CMS contact center standards.
  • Proven ability to develop and execute strategic roadmaps aligned with organizational goals across clinical and administrative domains.
  • Strong vendor management skills, including contract negotiation, service level management, and vendor performance oversight.
  • Demonstrated project and program management skills, with the ability to lead complex, cross-functional initiatives.
  • Financial acumen with experience in telecom budgeting, forecasting, and cost optimization.
  • Exceptional leadership and team-building capabilities, with a track record of mentoring high-performing teams.
  • Excellent communication and executive presentation skills, with the ability to convey technical concepts to non-technical stakeholders.
  • Ability to drive innovation, adopt emerging technologies (e.g., AI virtual agents, omnichannel platforms), and support digital transformation in both care delivery and payer environments.
  • Deep understanding of VoIP, SIP, UCaaS, PBX systems, IVRs, and contact center technologies such as NICE CXone.
  • Strong knowledge of Apple and Android mobile devices.
  • Strong knowledge of mobile device management platforms.
  • Strong understanding of healthcare operations, patient access models, and the regulatory landscape (e.g., HIPAA).
  • Excellent leadership, communication, vendor management, and cross-functional collaboration skills.