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Unified Communications Manager Jobs (NOW HIRING)

Bowhead

Unified Communications Engineer

TX · On-site

Administer, operate, maintain, and troubleshoot Cisco Unified Communications Manager (CUCM) and associated unified communications infrastructure. * Configure and support Cisco Unified Border Element ...

Socket.dev

Unified Communications Engineer

San Antonio, TX · On-site

$110 - $160/hr

As a Unified Communications Engineer on our team, you'll use your expertise in Cisco Unified Communications Manager (CUCM), Voice over IP (VoIP), Session Initiation Protocol (SIP), voice gateways ...

Peraton

Unified Communications Engineer

Washington, DC · On-site

$135K - $216K/yr

Manage and support enterprise Cisco Unified Communications Manager (CUCM) environments deployed across multiple geographically dispersed sites and VMware ESXi infrastructures. * Lead architecture ...

Peraton

Unified Communications Engineer

Washington, DC · On-site

Manage and support enterprise Cisco Unified Communications Manager (CUCM) environments deployed across multiple geographically dispersed sites and VMware ESXi infrastructures. * Lead architecture ...

Saic

Unified Communications Engineer SETA

Chantilly, VA · On-site

$120 - $160/hr

Provide expert-level advisory support on Cisco Unified Communications Manager (CUCM), Cisco Jabber, MeetMe, Microsoft Teams, and comparable enterprise collaboration platforms. * Assess current voice ...

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Unified Communications Manager information

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$41K

$85.9K

$145.5K

How much do unified communications manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for unified communications manager in the United States is $85,857.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $97,500.00 per year, depending on experience, location, and employer.

What is a unified communications manager?

A Unified Communications Manager is a professional responsible for overseeing and managing an organization’s communication systems, such as voice, video, messaging, and collaboration platforms. They ensure seamless integration and efficient operation of these technologies, often working with systems like Cisco Unified Communications Manager or Microsoft Teams. Their role involves configuring, maintaining, and troubleshooting communication networks to support business operations. They also help plan upgrades and train staff on new features or systems.

What are some typical challenges a unified communications manager faces when implementing new communication platforms across an organization?

Unified Communications Managers often encounter challenges such as integrating new systems with existing IT infrastructure, ensuring user adoption, and maintaining security and compliance standards. Balancing the needs of different departments and training staff on updated tools can also be demanding. Successful managers proactively collaborate with IT, HR, and end-users to ensure smooth rollouts and minimize disruptions to business operations.

What are the key skills and qualifications needed to thrive as a unified communications manager, and why are they important?

To thrive as a Unified Communications Manager, you need expertise in network administration, voice and video technologies, and a strong understanding of unified communications platforms like Cisco, Microsoft Teams, or Zoom, often supported by a degree in IT or a related field. Familiarity with technical tools such as VoIP systems, SIP protocols, and certifications like CCNP Collaboration or Microsoft Certified: Teams Administrator Associate is highly valuable. Excellent project management, problem-solving, and interpersonal communication skills help you coordinate between technical teams and non-technical stakeholders. These skills ensure seamless communication infrastructure, efficient issue resolution, and successful adoption of collaboration tools across an organization.

What is the difference between Unified Communications Manager vs Network Engineer?

AspectUnified Communications ManagerNetwork Engineer
Primary RoleManages and configures unified communication systems like VoIP, video conferencing, and collaboration toolsDesigns, implements, and maintains network infrastructure including LAN, WAN, and security protocols
Required CertificationsCCNA, CCNP, or vendor-specific UC certificationsCCNA, CCNP, or Cisco Certified Network Professional certifications
Work EnvironmentIT departments, communication service providers, enterprise settingsData centers, enterprise networks, service providers
Industry UsageTelecommunications, IT, enterprise communicationNetworking, cybersecurity, IT infrastructure

While both roles require networking knowledge and certifications like CCNA or CCNP, the Unified Communications Manager focuses on managing communication systems such as VoIP and video conferencing, whereas the Network Engineer designs and maintains the broader network infrastructure. They often collaborate but serve different core functions within IT and communications teams.

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Unified Communications Manager jobs near you
Infographic showing various Unified Communications Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $85,857 per year, or $41.3 per hour.

Unified Communications Engineer

UIC Arctic Response Services, LLC

San Angelo, TX • On-site

$90 - $130/hr

Other

Posted 6 days ago

Job description

Overview

Unified Communications Engineer (GAFB-2026-25909):

Bowhead seeks to network with aUnified Communications Engineer for an upcoming proposal effortto support the operation, maintenance, administration, and sustainment of an enterprise Cisco Unified Communications environment. The Unified Communications Engineer will provide advanced technical expertise across the Cisco collaboration infrastructure, including Cisco Unified Communications Manager (CUCM), Cisco Unified Border Element (CUBE)/Session Border Controllers, Cisco Unity Connection, SIP trunks, voice gateways, call routing, dial plans, and associated voice services. The position will be responsible for maintaining system availability, performing complex troubleshooting and fault isolation, implementing configuration changes, and supporting the integration and sustainment of enterprise voice and collaboration services.

Responsibilities

Essential functions will include:

  • Administer, operate, maintain, and troubleshoot Cisco Unified Communications Manager (CUCM) and associated unified communications infrastructure.
  • Configure and support Cisco Unified Border Element (CUBE)/Session Border Controller functionality, SIP trunks, voice gateways, and call routing.
  • Administer and maintain Cisco Unity Connection and associated voicemail services.
  • Configure and maintain dial plans, route patterns, translation patterns, calling search spaces, partitions, device pools, and other CUCM components.
  • Perform advanced troubleshooting and fault isolation for voice, signaling, call-routing, endpoint, gateway, and interoperability issues.
  • Analyze SIP signaling and call flows to identify and resolve complex voice service issues.
  • Perform system configuration changes, software upgrades, patches, backups, restores, and certificate management.
  • Configure and troubleshoot Cisco IP phones, analog gateways, and other voice endpoints and associated devices.
  • Support integration between CUCM, CUBE/SBCs, PSTN/carrier services, and other enterprise communications systems.
  • Monitor system performance, availability, capacity, and alarms and take corrective action as required.
  • Maintain accurate system configurations, diagrams, inventories, technical documentation, and change records.
  • Support incident response and restoration of unified communications services during outages and other service-impacting events.
  • Coordinate with network, cybersecurity, carrier, vendor, and customer personnel to resolve technical issues and implement system changes.
  • Ensure unified communications systems are maintained in accordance with applicable DoD cybersecurity, security, configuration management, and technical requirements.
  • Provide technical guidance and assistance to telecommunications technicians and other support personnel as required.
  • Perform other duties as assigned in support of telecommunications and unified communications operations.
  • Other duties as assigned
Qualifications
  • Education (a High School diploma or GED is required at a minimum for Bowhead)
    • Bachelor’s degree in Information Technology, Computer Science, Telecommunications, Engineering, or a related technical field preferred.
    • Additional relevant experience, technical training, and industry certifications may be considered in lieu of a degree.
  • Years of experience
    • Five (5) or more years of professional experience supporting enterprise telecommunications or unified communications environments.
    • Three (3) or more years of hands-on experience administering, maintaining, and troubleshooting Cisco Unified Communications Manager (CUCM) and associated Cisco collaboration technologies.
    • Demonstrated experience with CUBE/Session Border Controllers, SIP, voice gateways, dial plans, call routing, and advanced voice troubleshooting.
  • Required skills or certifications
    • Cisco Certified Network Associate (CCNA) certification required. Cisco Certified Network Professional (CCNP) Collaboration preferred.
    • CompTIA Security+ CE certification or other DoD 8140-compliant certification appropriate to the position required.
    • Strong working knowledge of Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, and Cisco Unified Border Element (CUBE)/Session Border Controller technologies.
    • Demonstrated experience configuring and troubleshooting SIP trunks, voice gateways, dial plans, call routing, and Cisco IP endpoints.
    • Strong understanding of VoIP technologies and protocols, including SIP, RTP, TCP/IP, QoS, and associated network services.
    • Ability to analyze SIP signaling and call flows and perform advanced troubleshooting of complex voice and unified communications issues.
    • Working knowledge of system upgrades, patching, backups, certificate management, and configuration management.
    • Ability to develop and maintain technical documentation, system diagrams, configuration records, and troubleshooting procedures.
    • Ability to work independently and coordinate effectively with network, cybersecurity, vendor, and customer technical personnel.
  • Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint
  • Ability to communicate effectively with all levels of employees and outside contacts
  • Strong interpersonal skills and good judgment with the ability to work alone or as part of a team

Physical Demands:

  • Must be able to lift up to 50 pounds
  • Must be able to stand and walk for prolonged amounts of time
  • Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS: Must currently hold a security clearance at the Public Trust level. US Citizenship is a requirement for Public Trust clearance at this location.

Salary information is a general guideline only. Bowhead considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

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