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Unified Communications Manager Jobs (NOW HIRING)

TEKsystems

Unified Communications Engineer

Washington, DC · On-site

$190K - $220K/yr

Description A Cisco Call Manager Engineer, also known as a Cisco Unified Communications Manager Engineer, is responsible for designing, developing, and implementing network and telecommunications ...

ASM Research

Unified Communications Engineer

Position Overview The Unified Communications Engineer serves as the senior technical expert for the ... Familiarity with ITIL-aligned service management practices and working within structured incident ...

Vacatia

Unified Communications Engineer

Orlando, FL · On-site

$120 - $175/hr

We're looking for a Unified Communications (UCaaS) Engineer to own and modernize Vacatia's cloud ... Manage user provisioning, licensing, softphone deployment, device configuration, and communications ...

Vacatia

Unified Communications Engineer

Fort Lauderdale, FL · On-site

$110 - $160/hr

We're looking for a Unified Communications (UCaaS) Engineer to own and modernize Vacatia's cloud ... Manage user provisioning, licensing, softphone deployment, device configuration, and communications ...

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Unified Communications Manager information

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$41K

$85.9K

$145.5K

How much do unified communications manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for unified communications manager in the United States is $85,857.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $97,500.00 per year, depending on experience, location, and employer.

What is a unified communications manager?

A Unified Communications Manager is a professional responsible for overseeing and managing an organization’s communication systems, such as voice, video, messaging, and collaboration platforms. They ensure seamless integration and efficient operation of these technologies, often working with systems like Cisco Unified Communications Manager or Microsoft Teams. Their role involves configuring, maintaining, and troubleshooting communication networks to support business operations. They also help plan upgrades and train staff on new features or systems.

What are some typical challenges a unified communications manager faces when implementing new communication platforms across an organization?

Unified Communications Managers often encounter challenges such as integrating new systems with existing IT infrastructure, ensuring user adoption, and maintaining security and compliance standards. Balancing the needs of different departments and training staff on updated tools can also be demanding. Successful managers proactively collaborate with IT, HR, and end-users to ensure smooth rollouts and minimize disruptions to business operations.

What are the key skills and qualifications needed to thrive as a unified communications manager, and why are they important?

To thrive as a Unified Communications Manager, you need expertise in network administration, voice and video technologies, and a strong understanding of unified communications platforms like Cisco, Microsoft Teams, or Zoom, often supported by a degree in IT or a related field. Familiarity with technical tools such as VoIP systems, SIP protocols, and certifications like CCNP Collaboration or Microsoft Certified: Teams Administrator Associate is highly valuable. Excellent project management, problem-solving, and interpersonal communication skills help you coordinate between technical teams and non-technical stakeholders. These skills ensure seamless communication infrastructure, efficient issue resolution, and successful adoption of collaboration tools across an organization.

What is the difference between Unified Communications Manager vs Network Engineer?

AspectUnified Communications ManagerNetwork Engineer
Primary RoleManages and configures unified communication systems like VoIP, video conferencing, and collaboration toolsDesigns, implements, and maintains network infrastructure including LAN, WAN, and security protocols
Required CertificationsCCNA, CCNP, or vendor-specific UC certificationsCCNA, CCNP, or Cisco Certified Network Professional certifications
Work EnvironmentIT departments, communication service providers, enterprise settingsData centers, enterprise networks, service providers
Industry UsageTelecommunications, IT, enterprise communicationNetworking, cybersecurity, IT infrastructure

While both roles require networking knowledge and certifications like CCNA or CCNP, the Unified Communications Manager focuses on managing communication systems such as VoIP and video conferencing, whereas the Network Engineer designs and maintains the broader network infrastructure. They often collaborate but serve different core functions within IT and communications teams.

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Unified Communications Manager jobs near you
Infographic showing various Unified Communications Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $85,857 per year, or $41.3 per hour.

Unified Communications Engineer - Senior

Amentum

San Antonio, TX • On-site

Full-time

Re-posted 20 days ago

Job description

In support of a challenging, critical, and rewarding program that provides integrated voice, video, and data services throughout the Information Technology lifecycle, Amentum is seeking a Senior Unified Communications Engineer to join our dynamic team of IT professionals dedicated to fostering a positive and collaborative work environment.
You must be a critical thinker, have a strong work ethic, and be able to work independently or as a member of a team in a dynamic environment. We value candidates who are detail-oriented while also being able to think and react quickly to emerging and unique problem sets. To be successful, you must be able to rapidly adapt and learn how to operate the front and back end of new products and processes.
Work Schedule:
  • 5 Days (Mon - Fri); 8 hrs/Day; 40 hrs/wkly

Essential Responsibilities:
The duties and responsibilities of the Senior Unified Communications Engineer include, but are not limited to the following:
  • Develop and implement comprehensive unified communications solutions tailored to the specific needs of the organization, focusing on scalability, security, and optimal performance to ensure long-term effectiveness and adaptability to evolving business requirements
  • Install and set up unified communications systems, encompassing VoIP, video conferencing, instant messaging, and collaborative platforms, to ensure seamless integration and efficient functionality across the organization
  • Monitor and manage the performance and stability of unified communications infrastructure, proactively identifying and resolving issues, while conducting routine maintenance, updates, and security patches to maintain continuous, optimal operation
  • Integrate unified communications systems with other IT components, including network infrastructure, Active Directory, and cloud services, to create a cohesive and efficient technological environment that supports seamless communication and collaboration
  • Implement security protocols to safeguard communication channels, data, and endpoints, while adhering to security standards and regulations to maintain a secure and compliant environment
  • Offer technical support to end-users, troubleshoot and resolve communication-related issues, and provide training as needed to enhance user proficiency and system effectiveness
  • Develop and update comprehensive documentation for unified communications systems, covering configurations, procedures, and best practices to ensure clear guidance and consistency in system management and troubleshooting
  • Work closely with vendors and suppliers to acquire hardware, software, and services, while managing vendor relationships to maintain timely delivery, quality, and alignment with organizational needs
  • Create and uphold disaster recovery plans and procedures to maintain business continuity in the event of system failures

Minimum Requirements (Knowledge, Skills, and Abilities):
  • Must have active Top-Secret clearance with SCI or the ability to acquire Top Secret/SCI
  • At least 8 years of telecommunications technical experience installing, administering, and upgrading Cisco Unified Collaboration appliances and troubleshooting converged networks that leverage Cisco UC capabilities to interconnect Cisco, Tandberg, and Polycom endpoints, gateways, and teleconference bridge products
  • Knowledge of Cisco Unified Communications Manager, Cisco IM & Presence, Cisco Expressway, Cisco Video Teleconferencing Systems, and Cisco Session Border Controller
  • Exceptional knowledge in Cisco Collaboration Call flow and SIP signaling
  • Knowledge of network fundamentals such as firewalls, ACLs, simple network monitoring protocol, and dot1x authentication
  • Experience with ESXi Virtualization
  • Familiarity with Department of Defense (specifically Defense Information Security Agency) STIGs
  • Must have the ability to independently deploy and maintain server-based dial plans, router-based dial plans, and the deployment and management of Cisco UC appliances
  • Experience configuring Cisco routers to act as VoIP gateways and demonstrate a strong understanding of Cisco IOS 12.X/15.X command syntax
  • Must be able to troubleshoot end-to-end performance issues associated with voice and video conferences involving IP and ISDN networks.
  • Must be able to work a 40-hour work week, normally Monday through Friday
  • Ability to work overtime during critical peaks and be available to meet last-minute requests for overtime if needed
  • Ability to travel (5-10%) primarily within 75 miles
  • Familiarity with MS Office applications such as Excel, Word, Outlook, SharePoint, Project and Visio
  • Exceptional attention to detail; excellent verbal and written communication skills; strong critical thinking, organizational, time-management, and problem-solving skills
  • Ability to work both independently and as part of a team in a dynamic environment

Security Clearance Required:
Must have active Top-Secret clearance with SCI or TS with the ability to acquire SCI
Minimum Education:
High School Diploma
Minimum Years of Experience:
8 years of relevant experience
Required Certifications:
Must possess or be able to obtain a Cisco Certified Network Associate (CCNA) Certification and one of the following 8140 IAT Level II or III baseline certifications before start date:
  • Level II certs include - CCNA Security, GISCP, GSEC, Security+ CE, SSCP
  • Level III certs include - CASP CE, CCNP Security, CISA, CISSP (or Associate), GCED, GCIH

Preferred Qualifications:
  • Bachelor's degree in IT related field
  • Foundational knowledge and/or experience with Unified Messaging system, audio conference bridge systems and gateways, voice circuits, and crypto technologies for voice systems
  • Cisco Certified Network Professional (CCNP) Certification

Other Responsibilities:
Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams.
Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.
Procedure Compliance - Each employee must read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to his/her job. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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