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Voip Analyst Jobs (NOW HIRING)

City of New York

VoIP Support Specialist

Manhattan, NY · On-site

$100K - $125K/yr

... analysis, traffic studies, and development of alternative solutions. -Interact with other Office of Technology and Innovation (OTI) units, DOF Contact Center management and line business units in ...

Cognizant

VoIP Telecom Administrator

Poughkeepsie, NY · On-site

... analyzing call logs, registration failures, and network-related issues. • Ability to support ... and VoIP traffic management to ensure optimal call quality and network performance. • ...

Ziply Fiber

Principal, VOIP Engineer

Everett, WA

$97K - $152K/yr

Product Development & Vendor Coordination · Coordinate with vendors, analyze appropriate product ... VoIP CPE, enhanced business features, etc.). · Extensive knowledge of VoIP protocols, SIP ...

EoS Fitness

IT Analyst

Salt Lake City, UT

Ring Central VOIP * Analyzing current IT systems, architectures, and processes * Identifying risks, opportunities, faults, and areas for development within the IT framework * Designing and executing ...

Intellect Solutions LLC

IL · On-site

Analyze the uninterruptible power supply (UPS) sizing and capabilities to support existing and future requirements. Education/Certifications: * Experience with CISCO and Avaya VoIP systems * Either ...

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Voip Analyst information

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How much do voip analyst jobs pay per year?

As of Jun 15, 2026, the average yearly pay for voip analyst in the United States is $73,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $87,000.00 per year, depending on experience, location, and employer.

How much does a VoIP engineer make?

A VoIP engineer's salary typically ranges from $60,000 to $110,000 annually, depending on experience, certifications, and location. Entry-level positions may start lower, while experienced professionals with specialized skills in network protocols and VoIP systems can earn higher salaries.

What are the key skills and qualifications needed to thrive in the Voip Analyst position, and why are they important?

To thrive as a VoIP Analyst, you need a strong understanding of networking principles, VoIP protocols (such as SIP and RTP), and troubleshooting skills, often supported by a degree in computer science or a related field. Familiarity with call management systems, network monitoring tools (like Wireshark), and certifications such as CCNA or CompTIA Network+ are commonly expected. Strong analytical thinking, communication, and problem-solving abilities help you collaborate effectively with IT teams and end-users. These skills ensure reliable voice communications and efficient incident resolution in technology-driven business environments.

What are the typical challenges a VoIP Analyst faces in their daily work?

VoIP Analysts commonly face challenges such as identifying and resolving network latency, jitter, and call quality issues, which can impact business communications. They must troubleshoot complex systems that involve both hardware and software components, often requiring in-depth analysis and quick decision-making. Additionally, adapting to constantly evolving technologies and ensuring secure and compliant voice transmissions can be demanding. The role offers continuous learning opportunities and frequent collaboration with IT, network, and support teams, making it a dynamic environment for tech-oriented professionals.

What is a VoIP job?

A VoIP analyst is a professional responsible for managing and optimizing Voice over Internet Protocol (VoIP) communication systems within an organization. They troubleshoot network issues, ensure call quality, and may work with tools like SIP and VoIP hardware, often requiring knowledge of networking protocols and certifications such as CCNA. The role typically involves monitoring system performance and implementing improvements to ensure reliable voice communication over IP networks.

What is the highest paying job in telecommunications?

In telecommunications, senior roles such as Telecommunications Director, Network Architect, or VoIP Engineer with advanced certifications and extensive experience tend to be the highest paying. Executive positions like Chief Technology Officer (CTO) also command top salaries in the industry.

What is a VoIP Analyst job?

A VoIP Analyst is responsible for managing, maintaining, and troubleshooting an organization's Voice over Internet Protocol (VoIP) systems. They ensure seamless communication by configuring and optimizing VoIP networks, monitoring call quality, and resolving technical issues. VoIP Analysts often work with vendors, support teams, and network engineers to implement upgrades and security measures. Their role is crucial in ensuring reliable and cost-effective communication solutions for businesses.

What is a VoIP analyst?

A VoIP analyst is a professional who specializes in managing and optimizing Voice over Internet Protocol (VoIP) communication systems. They troubleshoot network issues, analyze call quality, and ensure the reliability and security of VoIP services, often using tools like network analyzers and requiring knowledge of networking protocols and certifications such as CCNA or Cisco Voice certifications.
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What cities are hiring for Voip Analyst jobs? Cities with the most Voip Analyst job openings:
What are the most commonly searched types of Voip Analyst jobs? The most popular types of Voip Analyst jobs are:
What states have the most Voip Analyst jobs? States with the most job openings for Voip Analyst jobs include:
What job categories do people searching Voip Analyst jobs look for? The top searched job categories for Voip Analyst jobs are:
Voip Analyst jobs near you
Infographic showing various Voip Analyst job openings in the United States as of June 2026, with employment types broken down into 2% Locum Tenens, 94% Full Time, and 4% Contract. Highlights an 81% Physical, 8% Hybrid, and 11% Remote job distribution, with an average salary of $73,261 per year, or $35.2 per hour.
VoIP Solutions Project Coordinator

VoIP Solutions Project Coordinator

Quantam

Frankfort, KY • On-site

Full-time

Medical, Retirement, PTO

Posted 3 days ago

Job description

Overview:
Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a VoIP Solutions Project Coordinator. Candidates must be able to work a hybrid work schedule of three days onsite in Frankfort, KY and two days remote.
Job Description:
The VoIP Solutions Project Coordinator, plays a pivotal role in the successful implementation, maintenance, and optimization of our client's Voice over Internet Protocol (VoIP) systems, with a primary focus on Zoom Phone and related communication technologies. This individual will be responsible for coordinating various aspects of VoIP projects, from initial planning and deployment to user support and system enhancements. The ideal candidate possesses a strong understanding of VoIP principles, excellent organizational and communication skills, and the ability to work collaboratively with diverse teams and external vendors. Peripheral knowledge of networking fundamentals, traditional phone lines, and legacy phone systems is highly valued.
Key Responsibilities:
  • VoIP Project Coordination:
    • Coordinate the end-to-end lifecycle of VoIP projects, including planning, scheduling, resource allocation, execution, monitoring, and closure.
    • Manage the deployment and configuration of Zoom Phone accounts, devices, and features.
    • Assist in the migration of users from traditional phone systems to VoIP solutions.
    • Track project progress, identify potential roadblocks, and proactively implement solutions.
    • Maintain detailed project documentation, including scope, timelines, budgets, and communication plans.
  • Technical Support & Troubleshooting (Tier 1/2):
    • Provide front-line support for VoIP-related issues, including call quality, connectivity, and feature functionality.
    • Troubleshoot Zoom Phone client issues, settings, and integrations.
    • Escalate complex technical issues to higher-tier support or relevant IT teams, ensuring timely resolution.
    • Assist with user training and onboarding for VoIP platforms.
  • System Administration & Optimization:
    • Assist with the administration and maintenance of VoIP platforms (primarily Zoom Phone).
    • Monitor system performance and identify areas for improvement or optimization.
    • Participate in the evaluation and implementation of new VoIP features or technologies.
  • Networking & Telephony Acumen:
    • Possess a foundational understanding of networking concepts (TCP/IP, LAN/WAN, QoS) as they relate to VoIP.
    • Familiarity with traditional phone lines (POTS, PRI) and legacy PBX systems to assist with integration or transition efforts.
    • Ability to communicate effectively with network engineers regarding VoIP traffic and infrastructure requirements.
  • Stakeholder Interaction & Communication:
    • Serve as a primary point of contact for internal customers regarding VoIP projects and inquiries.
    • Facilitate clear and concise communication between technical teams, end-users, and vendors.
    • Conduct user interviews to gather requirements and provide updates on project status.
    • Develop and deliver user-friendly documentation and training materials.
  • Collaboration & Teamwork:
    • Work collaboratively with IT infrastructure teams, network engineers, and application support to ensure seamless VoIP operations.
    • Participate in cross-functional teams to achieve organizational goals.
    • Contribute to a positive and productive team environment.
  • Administrative & Organizational:
    • Maintain highly organized project files, databases, and schedules.
    • Utilize Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams) proficiently for communication, documentation, and reporting.
    • Manage multiple tasks and priorities effectively in a fast-paced environment.

Qualifications:
  • Education: Bachelor's degree in Information Technology, Computer Science, Telecommunications, or a related field, or 4+ years of equivalent practical experience.
  • Experience:
    • Experience in project coordination, IT support, or telecommunications role.
    • Proven experience working with VoIP systems, with specific experience in Zoom Phone highly preferred.
    • Familiarity with other unified communications platforms is a plus.
  • Technical Skills:
    • Strong understanding of VoIP protocols and concepts.
    • Proficiency with Zoom Phone administration and user management.
    • Basic understanding of networking principles (IP addressing, routing, firewalls, QoS).
    • Knowledge of traditional telephony concepts (PSTN, PBX, POTS lines) a plus.
    • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).
  • Soft Skills:
    • Exceptional organizational skills with a strong attention to detail.
    • Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences.
    • Proven ability to interact professionally and effectively with internal customers at all levels.
    • Strong problem-solving and analytical abilities.
    • Ability to work independently and as part of a team.
    • Customer-centric mindset with a commitment to delivering high-quality service.
  • Working Conditions:
    • Primarily office-based work with occasional travel to other company locations as needed.
    • May require occasional off-hours support for critical issues or project deployments.
    • During training, full time in the office is required, normal schedule will be 3 days in office, 2 days remote, unless traveling for site visits. Subject to change.

Skills:
VoIP,Project Coordination,IT Support,Telecommunications,Zoom,IP Addressing,Routing,Firewalls,QoS,PSTN,PBX,POTS Lines,Microsoft Office Suite

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