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Voip Analyst Jobs (NOW HIRING)

Dataperk LLC

3CX VoIP Technician

Birmingham, AL · Hybrid

Configure advanced features like call recording and analytics * Implement disaster recovery and ... Strong understanding of VoIP protocols (SIP, RTP, SRTP) * Network troubleshooting and TCP/IP ...

Dataperk LLC

3CX VoIP Technician

Birmingham, AL · On-site

Configure advanced features like call recording and analytics * Implement disaster recovery and ... Strong understanding of VoIP protocols (SIP, RTP, SRTP) * Network troubleshooting and TCP/IP ...

Dataperk LLC

3CX VoIP Technician

Birmingham, AL · Hybrid

Configure advanced features like call recording and analytics * Implement disaster recovery and ... Strong understanding of VoIP protocols (SIP, RTP, SRTP) * Network troubleshooting and TCP/IP ...

Vailexa Technology LLC

VoIP Engineer IV

Seattle, WA · On-site

Ability to analyze and provide creative, innovative solutions for complex problems. * Proficient ... Follow VoIP engineering best practices and adhere to existing policies and procedures. * Design ...

Atria Group LLC

VOIP Engineer

Atlanta, GA

Our company provides application analysis, design, development and programming, software ... Multi-site VOIP Configuratin * H.323, SIP and/or MGCP protocols * Exceptional administration ...

Dataperk LLC

3CX VoIP Technician

Birmingham, AL · On-site

Configure advanced features like call recording and analytics * Implement disaster recovery and ... Strong understanding of VoIP protocols (SIP, RTP, SRTP) * Network troubleshooting and TCP/IP ...

Vailexa

VoIP Engineer IV

Seattle, WA · On-site

... VoIP based network and telecommunication equipment, related applications, and associated services ... Ability to analyze and provide creative, innovative solutions for complex problems. Proficient ...

New

Bandwidth

VoIP Engineer

Raleigh, NC · On-site

Use advanced tools like Empirix , Wireshark, SIPp, and HEPIC to analyze call flows and media streams What You Need: * Experience: 2-3 years of hands-on VoIP engineering experience, with a heavy ...

Vailexa

VoIP Engineer IV

Seattle, WA

... VoIP based network and telecommunication equipment, related applications, and associated services ... Ability to analyze and provide creative, innovative solutions for complex problems. * Proficient ...

New

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Showing results 21-40

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Voip Analyst information

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$31K

$73.3K

$130K

How much do voip analyst jobs pay per year?

As of Aug 16, 2026, the average yearly pay for voip analyst in the United States is $73,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $87,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a VoIP analyst?

To thrive as a VoIP Analyst, you need a strong understanding of networking principles, VoIP protocols (such as SIP and RTP), and troubleshooting skills, often supported by a degree in computer science or a related field. Familiarity with call management systems, network monitoring tools (like Wireshark), and certifications such as CCNA or CompTIA Network+ are commonly expected. Strong analytical thinking, communication, and problem-solving abilities help you collaborate effectively with IT teams and end-users. These skills ensure reliable voice communications and efficient incident resolution in technology-driven business environments.

What are the typical challenges a VoIP analyst faces in their daily work?

VoIP Analysts commonly face challenges such as identifying and resolving network latency, jitter, and call quality issues, which can impact business communications. They must troubleshoot complex systems that involve both hardware and software components, often requiring in-depth analysis and quick decision-making. Additionally, adapting to constantly evolving technologies and ensuring secure and compliant voice transmissions can be demanding. The role offers continuous learning opportunities and frequent collaboration with IT, network, and support teams, making it a dynamic environment for tech-oriented professionals.

What is a VoIP analyst?

A VoIP Analyst is responsible for managing, maintaining, and troubleshooting an organization's Voice over Internet Protocol (VoIP) systems. They ensure seamless communication by configuring and optimizing VoIP networks, monitoring call quality, and resolving technical issues. VoIP Analysts often work with vendors, support teams, and network engineers to implement upgrades and security measures. Their role is crucial in ensuring reliable and cost-effective communication solutions for businesses.

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Voip Analyst jobs near you
Infographic showing various Voip Analyst job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 86% Full Time, 6% Part Time, and 7% Contract. Highlights an 81% Physical, 9% Hybrid, and 10% Remote job distribution, with an average salary of $73,261 per year, or $35.2 per hour.

3CX VoIP Technician

Dataperk LLC

Birmingham, AL • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Description

DataPerk is a premier IT Managed Service Provider. We believe in proactive problem-solving, responsive support, and trusted partnerships. Our mission is to deliver secure, scalable technology solutions with excellence, integrity, and innovation. We serve clients across all industries-from healthcare and education to nonprofit and government-with a commitment to making complex IT simple. We are looking for a skilled 3CX VoIP Technician to join our dynamic team. You will be responsible for configuring, maintaining, and supporting hosted 3CX phone systems for a diverse client base. If you are passionate about VoIP technologies and thrive in a client-focused environment, we want to hear from you.


Key ResponsibilitiesSystem Administration & Management
  • Configure, deploy, and maintain 3CX phone systems
  • Perform upgrades, patches, and security updates
  • Monitor system performance and resolve issues proactively
  • Manage user accounts, call routing, and system permissions
  • Configure SIP trunks, gateways, and network connectivity
Technical Support
  • Provide Level 2/3 support via phone, email, and ticketing system
  • Troubleshoot call quality, connectivity, and system malfunctions
  • Support mobile and desktop 3CX clients
  • Document procedures and contribute to knowledge base
  • Experience with hosted/cloud VoIP environments
  • Knowledge of contact center features and call flow design
  • Familiarity with SBCs and scripting (PowerShell, Python)
  • Understanding of compliance standards (E911, HIPAA)
Client Services
  • Onboard new clients and set up systems
  • Train end-users on 3CX features
  • Optimize configurations based on client needs
  • Conduct system health checks and performance reporting
Project Implementation
  • Plan and execute migrations and upgrades
  • Integrate 3CX with third-party apps and CRMs
  • Configure advanced features like call recording and analytics
  • Implement disaster recovery and backup procedures


 Work Environment & Benefits
  • Hybrid work model 
  • Collaborative team culture with professional development opportunities
  • Access to ongoing training and certification programs
  • BCBS Health, Dental, and Vision insurance
  • Simple IRA with company matching
  • Paid time off and holidays
  • STD, LTD and Life Insurance

Requirements


  • Bachelor's degree in IT, Telecommunications, or related field
  • 2+ years of hands-on experience with 3CX systems
  • Strong understanding of VoIP protocols (SIP, RTP, SRTP)
  • Network troubleshooting and TCP/IP fundamentals
  • Familiarity with firewalls, NAT, and SIP trunking
  • Experience with Windows Server and virtualization
  • 3CX Certified Advanced or Professional preferred
  • CompTIA Network+, Cisco CCNA a plus
  • Prior experience in a managed services environment

Apply