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Virtual Leasing Jobs (NOW HIRING)

Greystar Real Estate Partners

$17.25 - $20.25/hr

Conduct prospect building and apartment tours, including virtual leasing and in-person tours * Ensuring a stellar move-in experience for our customers' * Market research on comps for marketing and ...

Greystar Real Estate Partners

$16 - $18.75/hr

Conduct prospect building and apartment tours, including virtual leasing and in-person tours * Ensuring a stellar move-in experience for our customers' * Market research on comps for marketing and ...

Greystar Real Estate Partners

$16.75 - $19.75/hr

Conduct prospect building and apartment tours, including virtual leasing and in-person tours * Ensuring a stellar move-in experience for our customers' * Market research on comps for marketing and ...

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Virtual Leasing information

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How much do virtual leasing jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for virtual leasing in the United States is $18.15, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Virtual Leasing Agent, and why are they important?

To thrive as a Virtual Leasing Agent, you need strong sales acumen, knowledge of property management, and experience in customer service, often supported by a high school diploma or relevant real estate certifications. Familiarity with property management software, virtual tour platforms, and CRM systems is typically required. Excellent communication, organization, and problem-solving skills help build rapport with prospective tenants and manage remote interactions effectively. These abilities are essential for converting leads, maintaining occupancy rates, and delivering a seamless leasing experience in a digital environment.

What is the difference between Virtual Leasing vs Leasing Agent?

AspectVirtual LeasingLeasing Agent
Work EnvironmentRemote, online platformsOn-site at property locations
Required CredentialsReal estate license often preferred, strong communication skillsReal estate license typically required
Job ResponsibilitiesVirtual tours, online inquiries, digital lease signingIn-person property tours, face-to-face negotiations
Industry UsageGrowing trend in property management and leasingTraditional role in real estate leasing

Virtual Leasing involves remote, online leasing activities such as virtual tours and digital lease signing, often requiring real estate knowledge. Leasing Agents typically work on-site, conducting in-person tours and negotiations. Both roles may require a real estate license, but Virtual Leasing emphasizes remote communication and digital tools, making it suitable for online property management and leasing.

What is a virtual leasing agent?

A virtual leasing agent is a professional who helps prospective tenants find and lease rental properties remotely, often using digital tools such as virtual tours, online applications, and video conferencing. They manage the leasing process without requiring in-person meetings, making it more convenient for both property owners and renters. Virtual leasing agents handle inquiries, schedule virtual showings, process applications, and facilitate lease agreements online. Their role has become increasingly important as more people seek remote solutions for finding housing.

How does a Virtual Leasing Consultant typically interact with prospective tenants, and what tools are used to facilitate remote leasing processes?

As a Virtual Leasing Consultant, you'll primarily connect with prospective tenants through digital channels such as video calls, emails, virtual tours, and chat platforms. You’ll use property management software and virtual tour technology to showcase units, answer questions, and guide applicants through the leasing process remotely. Effective communication and familiarity with these digital tools are essential, as is collaborating with onsite teams to coordinate move-ins and handle any maintenance or support requests. This role offers flexibility but requires strong organizational skills to manage multiple leads and maintain a seamless tenant experience.
What cities are hiring for Virtual Leasing jobs? Cities with the most Virtual Leasing job openings:
What are the most commonly searched types of Leasing jobs? The most popular types of Leasing jobs are:
What states have the most Virtual Leasing jobs? States with the most job openings for Virtual Leasing jobs include:
Virtual Leasing jobs near you

Customer Care Specialist, Level 4

Hillpointe

Maitland, FL

$15.75 - $21/hr

Other

Re-posted 29 days ago

Job description

Customer Care Specialist, Level 4

Position Summary:

The Customer Care Specialist, Level 4 is a senior role within Hillpointe's centralized contact center and support operations. This position oversees the complete experience lifecycle, from early prospect interest to ongoing resident support.

This role includes all responsibilities performed by Level 3 Customer Care Specialists (prospect call handling, tour scheduling, virtual leasing operations, outbound follow-up, and reputation response) plus added responsibility for:

  • Light service request intake
  • General resident customer service calls
  • Application support and completion guidance
  • Escalation assistance and mentorship for junior team members

A successful Customer Care Specialist, Level 4 provides empathetic, detail-oriented, and proactive support, ensuring applicants move smoothly through the leasing process and current residents receive fast, accurate assistance

Key Responsibilities:

Core (Level 3 Functions)

  • Answer inbound prospect calls; qualify leads and schedule property tours.
  • Conduct guided virtual tours and support virtual leasing office experiences.
  • Handle outbound follow-up via call, SMS, and email to nurture leads and confirm tours.
  • Monitor and respond professionally to online reviews and customer feedback.
  • Update CRM/property management systems with clear call notes and lead status.
  • Collaborate with property and leasing teams to support occupancy goals.

Additional Level 4 Responsibilities:

  • Resident & Customer Support
    • Handle general resident inquiries including billing, lease questions, account clarification, and community information.
    • Receive and coordinate light maintenance/service requests and route to onsite teams for resolution.
    • De-escalate customer concerns with professionalism and empathy.
  • Application Completion & Processing
    • Serve as the applicant's primary point of contact once the application begins.
    • Explain needed documents, next steps, screening requirements, and expected timelines.
    • Identify incomplete or missing materials and follow up promptly.
    • Verify application information for accuracy and completeness before review.
    • Work closely with property and screening teams to move applications through final approval.
  • Quality, Mentorship & Escalation
    • Provide support to Level 1 and Level 2 teammates when issues require advanced knowledge.
    • Assist leadership with identifying workflow gaps and recommending process improvements.
    • Maintain high accuracy, professionalism, and ownership of each case.

Qualifications & Skills:

Required

  • 2-4 years of experience in a call center, leasing, resident services, or customer service.
  • Strong communication skills (verbal, written, and digital messaging).
  • High attention to detail; strong organizational and follow-through skills.
  • Ability to manage multiple conversations and tasks simultaneously.
  • Emotional intelligence and confidence in handling escalations or sensitive issues.
  • Proficiency with property management or CRM systems (Entrata, Funnel, etc.).
  • Weekend availability, including Sunday 

Preferred

  • Multifamily leasing or resident services experience.
  • Experience conducting guided virtual tours.
  • Familiarity with maintenance request workflows.

Success Metrics

Performance will be measured based on:

  • Application completion & turnaround rate.
  • Lead-to-tour and tour-to-lease conversion performance.
  • Resident satisfaction and first-contact resolution rate.
  • Accuracy and completeness of applicant documentation.
  • Quality and timeliness of follow-up communications.
  • Professionalism and tone in review responses and customer interactions.

Working Environment

  • Weekend requirement 
  • High call/message volume; fast-paced, team-oriented environment.
  • Regular collaboration with leasing, operations, and maintenance teams.

Apply