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Dykema Gossett, PLLC, a leading national law firm, is recruiting for a Technology Training Manager. This position is fully remote within one of Dykema’s office locations.  The Technology Training Manager works with department leadership to drive the firm’s technology learning and adoption strategy, aligning training initiatives with firm priorities and ensuring attorneys and administrative professionals can effectively use the firm’s applications and systems. This position manages a team responsible for the design, delivery, and ongoing improvement of onboarding programs, eLearning modules, live training sessions, and quick-reference materials.

In addition to overseeing enterprise training programs, the Technology Training Manager serves as the firm’s leader for technology adoption initiatives. This role directly manages trainers, maintains the Learning Management System (LMS), and ensures training aligns with support trends, user feedback, and business needs. Responsibilities include analyzing recurring support issues, improving training content and delivery, supporting technology rollouts, and partnering with Office Administrators and leadership to maximize user proficiency and adoption.

The Technology Training Manager partners with IT Support, Applications, and firm leadership to prioritize user experience, enhance technology adoption, and deliver a consistent, efficient, and effective technology learning environment for attorneys and administrative professionals.

Responsibilities

Team Leadership & Training Delivery

• Lead and manage a team of Technology Trainers delivering new-hire onboarding and ongoing training programs.
• Oversee all training content, including quick reference guides, eLearning modules, videos, and live/virtual sessions.
• Ensure training programs are role-based, up-to-date, and aligned with business and technology priorities.
• Conduct training if needed and as necessary.

Learning Management & Adoption

• Administer and maintain the firm’s Learning Management System (LMS).
• Design and maintain learning paths for attorneys and administrative professionals users.
• Introduce modern learning solutions, including microlearning, self-service, and AI-assisted tools.
• Track and report on training completion, engagement, and adoption metrics.

Feedback & Continuous Improvement

• Gather feedback from end-users, support teams, and trainers after training sessions.
• Analyze feedback, LMS metrics, and support trends to identify areas for improvement.
• Adjust training content, delivery methods, and learning paths based on actionable insights.
• Partner with leadership to ensure feedback results in measurable improvements in adoption and performance.

Data-Driven Support Alignment

• Collaborate with Service Desk and IT leadership to review support trends and recurring issues.
• Translate support gaps and end-user challenges into targeted learning initiatives.
• Ensure training and support efforts work together to reduce repeat tickets and improve user proficiency.

Technology & Change Management

• Support technology rollouts and change management initiatives with training plans and communications.
• Evaluate emerging learning technologies and AI tools to enhance adoption and efficiency.
• Keep training materials and methods aligned with new technologies and evolving business needs.

Skills and Qualifications

• Hands-on experience with Learning Management Systems (LMS), eLearning tools, and digital learning content creation.
• Ability to analyze support trends and end-user feedback to design targeted training programs.
• Experience with technology adoption, change management initiatives, and user communications.
• Strong understanding of enterprise technologies such as Microsoft 365, document management systems, collaboration tools, or legal applications.
• Knowledge of emerging learning technologies, AI-assisted tools, and modern adoption strategies.
• Excellent written and verbal communication skills; able to engage attorneys and administrative professionals across all levels.
• Strong leadership and team management skills, including mentoring and coaching.
• Strong organizational skills with ability to manage multiple projects and priorities.

Education and Experience

• Bachelor’s degree in Information Technology, Instructional Design, Education, Business, or a related field is preferred.
• Five plus years of experience in IT training, technology enablement, or related fields, with progressive responsibility.
• Proven experience managing a team of trainers, instructional designers, or learning specialists.
• Experience in a legal or professional services environment is strongly preferred.

Working Conditions

• Travel into a Dykema office as needed.
• The Information Technology field requires that some of the job responsibilities be completed during non-business hours. In accordance with industry standards, Information Systems professionals should be flexible with availability when work must be done during non-business hours.

Great Benefits for Great People

Dykema offers a comprehensive benefits package designed to support the well-being and success of our employees both personally and professionally. This includes competitive health, dental, and vision insurance plans, along with flexible paid time off (PTO), holiday leave, and a retirement savings plan with profit sharing for eligible employees. Other benefits include flexible spending programs, health savings account, commuter benefits, and personal and parental leave programs. We prioritize work-life balance and offer wellness programs, and access to mental health support. Additionally, employees enjoy access to professional development programs, a supportive and inclusive workplace culture, and various employee discounts and perks. We are committed to providing a benefits package that helps our team thrive and feel valued.

The expected compensation ranges for this position in various states and jurisdictions are as follows:

Chicago: $95,000 - $100,000
Los Angeles: $95,000 - $100,000
Michigan Offices:  $90,000 - $100,000
Milwaukee: $90,000 - $100,000
Minneapolis:  $95,000 - $100,000
Dallas & Houston:  $95,000 - $100,000
San Antonio - $90,000 - $100,000
Washington, D.C.:  $95,000 - $100,000

The offered salary will be determined by a variety of factors including, but not limited to, work location, individual skill set, previous/applicable experience, education, external market data and consideration of internal equity.

EEO Statement

It is the Firm’s policy to provide employment opportunities to qualified applicants and employees on an equal basis without regard to the individual’s age, race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, domestic partner relationship, physical characteristics, disability, or other protected characteristics under applicable federal, state or local laws or ordinances.  Dykema will make reasonable efforts to accommodate the known disabilities of employees who are otherwise qualified to perform the essential functions of the jobs involved.  It is the responsibility of every individual concerned with personnel actions, including management, supervision, recruiting, compensation, benefits, promotions, work assignments, and training, to ensure that these activities are administered consistent with the Firm’s goal of furthering the principle of equal employment opportunity. 

E-Verify

Dykema uses E-Verify in its hiring practices to achieve a lawful workforce.  E-Verify is a registered trademark of the U.S. Department of Homeland Security.