Customer Service Manager
Braselton, GA · On-site
Manage EDI order for all applicable accounts and clients. Assist in resolving tough or complex issues that are beyond regular customer service and service personnel. Interact with customers to ...
Customer Service Manager
Braselton, GA · On-site
Manage EDI order for all applicable accounts and clients. Assist in resolving tough or complex issues that are beyond regular customer service and service personnel. Interact with customers to ...
Customer Service Manager
Minneapolis, MN · On-site
$20 - $26/hr
The Customer Service Manager will oversee customer service initiatives that support client satisfaction for fitness and entire JCC programs, services and membership. This person must lead by example ...
Customer Service Manager
Minneapolis, MN · On-site
$20 - $26/hr
The Customer Service Manager will oversee customer service initiatives that support client satisfaction for fitness and entire JCC programs, services and membership. This person must lead by example ...
The Customer Service Manager is responsible for leading and managing the day-to-day activities of the Customer Service team supporting the St. Charles Labels operation. This position ensures ...
The Customer Service Manager is responsible for leading and managing the day-to-day activities of the Customer Service team supporting the St. Charles Labels operation. This position ensures ...
Customer Service Manager
High Point, NC · On-site
Our client, an international manufacturer with a location in Lexington, NC, is seeking an experienced Customer Service Manager with strong sales support skills to join their team Duties Include:
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Customer Service Manager
High Point, NC · On-site
Our client, an international manufacturer with a location in Lexington, NC, is seeking an experienced Customer Service Manager with strong sales support skills to join their team Duties Include:
Customer Service Manager
Elko, NV · On-site
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Elko, NV · On-site
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Elko, NV · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Elko, NV · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Role Summary We are seeking a dedicated Customer Service Manager to lead our CS department. In this role, you will be responsible for the high-level strategy and day-to-day operations of the customer ...
Quick apply
Role Summary We are seeking a dedicated Customer Service Manager to lead our CS department. In this role, you will be responsible for the high-level strategy and day-to-day operations of the customer ...
The Customer Service Manager, will partner with the management team in driving a memorable customer experience through leadership, communication, integrity and passion for the brand. In partnership ...
The Customer Service Manager, will partner with the management team in driving a memorable customer experience through leadership, communication, integrity and passion for the brand. In partnership ...
Customer Service Manager
Calhoun, GA · On-site
Customer Service Manager Leads customer experience for our retail accounts, ensuring seamless communication, accurate order handling, and strong cross-functional coordination. This role manages the ...
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Customer Service Manager
Calhoun, GA · On-site
Customer Service Manager Leads customer experience for our retail accounts, ensuring seamless communication, accurate order handling, and strong cross-functional coordination. This role manages the ...
Customer Service Manager
Chandler, AZ · On-site
$80K/yr
The Customer Service Manager is responsible for leading a Customer Service team and ensuring consistent, efficient, and high-quality experience for both internal and external customers. This role ...
Customer Service Manager
Chandler, AZ · On-site
$80K/yr
The Customer Service Manager is responsible for leading a Customer Service team and ensuring consistent, efficient, and high-quality experience for both internal and external customers. This role ...
Check out our many videos to learn more! -us/careers/ Responsibilities of the Customer Service Manager include, but are not limited to: * Profit and loss of the facility * Supervision of the inside ...
Quick apply
Check out our many videos to learn more! -us/careers/ Responsibilities of the Customer Service Manager include, but are not limited to: * Profit and loss of the facility * Supervision of the inside ...
CUSTOMER SERVICE MANAGER
Exton, PA · On-site
The Customer Service Manager manages a staff of customer service representatives and the overall management of the day-to-day activities in the department including, but is not limited to:Manage and ...
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CUSTOMER SERVICE MANAGER
Exton, PA · On-site
The Customer Service Manager manages a staff of customer service representatives and the overall management of the day-to-day activities in the department including, but is not limited to:Manage and ...
Check out our many videos to learn more! -us/careers/ Responsibilities of the Customer Service Manager include, but are not limited to: * Profit and loss of the facility * Supervision of the inside ...
Quick apply
Check out our many videos to learn more! -us/careers/ Responsibilities of the Customer Service Manager include, but are not limited to: * Profit and loss of the facility * Supervision of the inside ...
As our Customer Service Manager, you will partner with production, shipping, senior management, and customers to achieve optimal customer satisfaction. If you have a passion to win, this is an ...
As our Customer Service Manager, you will partner with production, shipping, senior management, and customers to achieve optimal customer satisfaction. If you have a passion to win, this is an ...
Customer Service Manager
$80K - $85K/yr
The Customer Service Manager is responsible for overseeing the daily operations of the customer service department. This role ensures that customers receive outstanding service by managing a high ...
Quick apply
Customer Service Manager
$80K - $85K/yr
The Customer Service Manager is responsible for overseeing the daily operations of the customer service department. This role ensures that customers receive outstanding service by managing a high ...
The Customer Service Manager is responsible for leading a Customer Service team and ensuring consistent, efficient, and high-quality experience for both internal and external customers. This role ...
The Customer Service Manager is responsible for leading a Customer Service team and ensuring consistent, efficient, and high-quality experience for both internal and external customers. This role ...
Customer Service Manager
$80K - $99K/yr
A leading aerospace organization is seeking a Customer Service Manager to lead customer support operations, strengthen key account relationships, and drive service performance across a complex, cross ...
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Customer Service Manager
$80K - $99K/yr
A leading aerospace organization is seeking a Customer Service Manager to lead customer support operations, strengthen key account relationships, and drive service performance across a complex, cross ...
Customer Service Manager
Pullman, WA · On-site
$50K - $70K/yr
Customer Service Manager Client Experience | Team Leadership | Performance Coaching Location: Pullman, WA Position: Full-time Cherie Amour is seeking a hands-on Customer Service Manager to lead our ...
Customer Service Manager
Pullman, WA · On-site
$50K - $70K/yr
Customer Service Manager Client Experience | Team Leadership | Performance Coaching Location: Pullman, WA Position: Full-time Cherie Amour is seeking a hands-on Customer Service Manager to lead our ...
Customer Service Manager
Lansing, MI · On-site
$80K - $135K/yr
We're looking for a dedicated Customer Service Manager to lead and expand our customer service operations. This role is essential to our success, offering the chance to shape multiple channels ...
Customer Service Manager
Lansing, MI · On-site
$80K - $135K/yr
We're looking for a dedicated Customer Service Manager to lead and expand our customer service operations. This role is essential to our success, offering the chance to shape multiple channels ...
Responsible accurate Salesforce data management. Qualifications: * 5-7 years in customer-facing roles in manufacturing or the aerospace industry (CRO or OEM). * Excellent interpersonal and service ...
New
Responsible accurate Salesforce data management. Qualifications: * 5-7 years in customer-facing roles in manufacturing or the aerospace industry (CRO or OEM). * Excellent interpersonal and service ...
New
Virtual Customer Service Manager information
See salary details
$24.5K - $31.5K
5% of jobs
$31.5K - $38.4K
14% of jobs
$41.1K is the 25th percentile. Wages below this are outliers.
$38.4K - $45.4K
16% of jobs
The median wage is $51.7K / yr.
$45.4K - $52.3K
17% of jobs
$52.3K - $59.3K
12% of jobs
$59.3K - $66.2K
9% of jobs
$67.8K is the 75th percentile. Wages above this are outliers.
$66.2K - $73.2K
11% of jobs
$73.2K - $80.1K
6% of jobs
$80.1K - $87.1K
5% of jobs
$87.1K - $94K
2% of jobs
$94K - $101K
3% of jobs
$24.5K
$58K
$101K
How much do virtual customer service manager jobs pay per year?
As of Aug 30, 2026, the average yearly pay for virtual customer service manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.
What does a virtual customer service manager do?
A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.
How does a virtual customer service manager effectively lead and support a remote customer service team?
A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.
What are the key skills and qualifications needed to thrive as a virtual customer service manager, and why are they important?
To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.
What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?
| Aspect | Virtual Customer Service Manager | Virtual Customer Support Specialist |
|---|---|---|
| Credentials | Customer service management experience, leadership skills | Customer service or support certifications, technical knowledge |
| Work Environment | Oversees teams, manages customer service strategies | Handles customer inquiries, provides technical support |
| Employer & Industry Usage | Retail, tech, service industries with team management | Tech companies, e-commerce, service providers |
| Search & Comparison Intent | Management, leadership, team oversight | Technical support, customer assistance |
The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.
What is a remote virtual customer service manager job?
A remote virtual customer service manager oversees customer support teams and operations from a remote location, ensuring service quality and efficiency. The role typically requires strong communication skills, experience with customer service tools, and the ability to manage teams virtually, often involving scheduling, training, and performance monitoring.
More about Virtual Customer Service Manager jobs
What cities are hiring for Virtual Customer Service Manager jobs?
Cities with the most Virtual Customer Service Manager job openings:
What are the most commonly searched types of Virtual Customer Service jobs?
The most popular types of Virtual Customer Service jobs are:
What states have the most Virtual Customer Service Manager jobs?
States with the most job openings for Virtual Customer Service Manager jobs include:
What job categories do people searching Virtual Customer Service Manager jobs look for?
The top searched job categories for Virtual Customer Service Manager jobs are:
Full-time
Re-posted 17 days ago
Job description
KOKI Group is one of the world's leading manufacturers of power tools and accessories. Our group of brands includes HiKOKI, Metabo, Metabo HPT, Carat and Sankyo.
As an employer, KOKI awakens the skills that are in you. Whether you have a passion for sales, design, technology or marketing - at KOKI we offer you a variety of different areas and professions. Become part of our global team. Become a machine maker, set your impulses and start your career with us.
Job description:
SUMMARY:
The Sr. Customer Care Manager will be responsible for driving workflow processes and collaborating with internal resources and executive members to drive continuous improvement efforts across Customer Service and Service Departments.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Develop and implement standards effective in sustaining the relationship between the organization and its clients.
Direct and monitor Customer Service and Service department operations to ensure they are in compliance with all external and internal policies and procedure.
Partner and collaborate with Sales Leadership to develop and support overall business market strategy (specifically with respect to top-line sales growth).
Assist Accounting and Credit departments with review of account deductions before issuing offsetting credits.
Monitor Tool inventory to ensure product is equitably distributed to ship all sales orders in a timely manner with a 98% fill rate objective.
Ensure drop shipments for all Tools and Accessories are invoiced for all clients before End of Month.
Manage EDI order for all applicable accounts and clients.
Assist in resolving tough or complex issues that are beyond regular customer service and service personnel.
Interact with customers to identify their needs and respond accordingly.
Establish a complaints channel for receiving customer complaints and providing quick response/resolution of issues.
Ensure adequate training of customer service and service staff to ensure a capable workforce.
Develop and implement customer service and service dept. policies, procedures, and regulations necessary for ensuring a satisfied customer base.
Communicate with customers to identify their need/expectations and make appropriate adjustments to meet those needs.
Follow up with customers to ensure they receive optimal value from purchased products/services.
Analyze customer data and statistics to obtain results useful in making key business decisions.
Work around available budget to achieve set objectives and targets.
Participate in educational workshops to stay up-to-date on developments in the industry.
Collaborate with Senior Management when necessary.
Conform to all Koki Holdings policies and procedures.
Perform other duties as assigned.
SKILLS/ EXPERIENCE:
EDI Management experience a plus
Proficiency with contact center technologies including CRM
Ability to analyze and interpret technical and mechanical procedures
Proficiency in reporting including KPI planning and tracking
Ability to lead, provide objective insight/training on department processes
Ability to multi-task and work under pressure
Capability to engage in constructive conflict resolution
In-depth knowledge of all tools, skills, and philosophies used by an inbound customer service center (phone, email, chat, social media)
Proficient in MS Office Applications, especially EXCEL
Sounds like what you are looking for?
Then we look forward to receiving your online application, via our online career portal. We look forward to meeting you soon.