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Virtual Customer Service Manager Jobs (NOW HIRING)

IPEX

Customer Service Manager

Lynchburg, VA · On-site

The National Customer Service Manager plays a key role in driving excellence in customer experience in alignment with IPEX's customer intimacy strategy. They lead a high-performing team of regional ...

BIC

Customer Service Manager

Shelton, CT · On-site

The Customer Service/Care Manager is a critical leader within BIC's US Customer Service organization, responsible for delivering an exceptional customer experience while ensuring operational ...

Bi-Mart Corporation

Customer Service Manager

Seaside, OR · On-site

$19.30 - $20.95/hr

Your local Bi-Mart is looking for an outstanding individual to join the team as a Customer Service Manager. About Bi-Mart Corporation: We've been a part of the Northwest for over 70 years. Bi-Mart ...

GFL Environmental

Customer Service Manager

Poteet, TX · On-site

The Corporate Customer Service Manager will coordinate, direct, control and monitor the customer service duties at the branch office and provide supervision and leadership to the customer service ...

DXP

Customer Service Manager

Omaha, NE

Respond to customer inquiries regarding products and services * Prepare price quotes * Source products * Support outside sales and field service teams * Manage branch accounting functions ...

Momentive

Customer Service Manager

Niskayuna, NY · On-site

$69K - $102K/yr

Customer Service Manager Summary: In this role, you will manage support and develop Customer Service Representatives, ensuring the day-to-day execution of Customer Service operations; monitor team ...

Techniplas

Customer Service Manager

Mishawaka, IN · On-site

The Customer Service Manager leads the Customer Services team and develops/supports a consistent approach to Customer Service-related processes and policies. Directly manages a team of customer ...

Aston Carter

Customer Service Manager

Painesville, OH

$100K - $115K/yr

Customer Service Manager The Customer Service Manager leads daily sales operations, ensuring accurate order execution, proactive communication, and high levels of customer satisfaction. This role is ...

Aston Carter

Customer Service Manager

Painesville, OH · On-site

$100K - $115K/yr

Customer Service Manager The Customer Service Manager leads daily sales operations, ensuring accurate order execution, proactive communication, and high levels of customer satisfaction. This role is ...

Fresco y Mas

Customer Service Mgr

Miami, FL · On-site

Customer Service Manager Job Purpose Job Summary Creates an outstanding customer experience while directing and supervising all functions, duties and activities of the front end. Ensures that all ...

Fresco y Mas

Customer Service Mgr

Miami, FL · On-site

Customer Service Manager Job Purpose Job Summary Creates an outstanding customer experience while directing and supervising all functions, duties and activities of the front end. Ensures that all ...

Albertsons

Customer Service Manager

Colchester, VT · On-site

As a Customer Service Manager, you will oversee front-end operations, support store performance goals, and ensure fast, friendly, and accurate service for every customer. This role offers a fast ...

LHH US

Customer Service Manager

Peachtree City, GA

$80K - $99K/yr

A leading aerospace organization is seeking a Customer Service Manager to lead customer support operations, strengthen key account relationships, and drive service performance across a complex, cross ...

New

DASI LLC

Customer Service Manager

Doral, FL · On-site

At DASI, the role of the Customer Service Manager is the leader who oversees and improves the overall experience that customers have with our company's products and service. The Manager plays a key ...

New

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Virtual Customer Service Manager information

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$24.5K

$58K

$101K

How much do virtual customer service manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for virtual customer service manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does a virtual customer service manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

How does a virtual customer service manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What are the key skills and qualifications needed to thrive as a virtual customer service manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What is a remote virtual customer service manager job?

A remote virtual customer service manager oversees customer support teams and operations from a remote location, ensuring service quality and efficiency. The role typically requires strong communication skills, experience with customer service tools, and the ability to manage teams virtually, often involving scheduling, training, and performance monitoring.
More about Virtual Customer Service Manager jobs

What cities are hiring for Virtual Customer Service Manager jobs?

Cities with the most Virtual Customer Service Manager job openings:

What are the most commonly searched types of Virtual Customer Service jobs?

The most popular types of Virtual Customer Service jobs are:

What states have the most Virtual Customer Service Manager jobs?

States with the most job openings for Virtual Customer Service Manager jobs include:

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Virtual Customer Service Manager jobs near you
Infographic showing various Virtual Customer Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Service Manager

IPEX

Lynchburg, VA • On-site

Full-time

Posted 5 days ago

Job description

The National Customer Service Manager plays a key role in driving excellence in customer experience in alignment with IPEX's customer intimacy strategy. They lead a high-performing team of regional customer service managers, fostering a culture of service excellence, operational efficiency, and continuous improvement. With a strategic mindset and a deep understanding of customer service and sales operations within a manufacturing context, the incumbent ensures that service delivery helps to strengthen customer relationships and contributing to long-term business success.
Salary: 74,000-92,000 depending on experience
Key Responsibilities
Customer Service Leadership
  • Provide strategic leadership and mentorship to a national team of customer service managers, fostering a high-performance culture focused on service excellence and team development.
  • Champion organizational transformation initiatives, including the implementation of new systems and processes, ensuring seamless adoption and alignment with business objectives.
  • Establish and monitor performance metrics (KPIs) to drive accountability and measure success in areas such as order accuracy, responsiveness, and customer satisfaction.
  • Oversee the resolution of complex service issues-including order discrepancies, pricing challenges, returns, and delivery concerns-ensuring timely and customer-centric outcomes.
  • Set clear direction and expectations for the customer service team, aligning team goals with broader organizational priorities.
  • Collaborate closely with Sales leadership to ensure customer service teams are informed of market dynamics, customer needs, and emerging challenges.
  • Drive operational excellence by evaluating and optimizing customer service resources, processes, and best practices to ensure maximum efficiency and scalability.
  • Communicating company activities and changes so that the team is always engaged in the big picture
  • Arranging training on products, systems, and processes so that CSR's can continually grow and improve their knowledge and efficiency.

Customer Support
  • Ensuring adequate resources are assigned to service customers, so that orders, quotes, RMA's and other transactions are completed in a timely manner
  • Develop strong relationships with retailer customer service teams, buyers, and logistics contacts.
  • Collaborate with Sales, Logistics, and Marketing to ensure programs, promotions, and product launches are executed effectively.

Process & Systems Optimization
  • Partner with IT and ERP teams to streamline order-to-cash processes (e.g., SAP, Oracle, or Microsoft Dynamics).
  • Drive automation and digital self-service tools tailored to retail partner needs (EDI, retailer portals, etc.).
  • Ensure compliance with retailer-specific routing guides, labeling standards, and service level agreements (SLAs).

Analytics & Reporting
  • Analyze service metrics and retailer scorecards to identify trends and areas for improvement.
  • Provide weekly and monthly service performance updates to senior leadership.
  • Collaborate on forecasting and planning to ensure inventory availability and order accuracy.

Job Requirements
Education & Certifications
  • Post-secondary education, preferably in business or a related field.

Technical Skills & Experience:
  • Minimum 5 years' experience in customer service, plus 5+ years leadership experience
  • Experience in an SAP environment preferred
  • Experience in a manufacturing environment preferred
  • Experience with customers and in depth understanding of the expectations.
  • Computer literate, good command of Microsoft programs with advanced Excel skills

Competencies
  • Strong leadership, administrative and analytical skills
  • Positive attitude, driven to provide a positive, productive environment
  • Ability to communicate with all levels of staff and management
  • Service minded, with an ongoing awareness of IPEX profitability
  • Demonstrated ability to lead teams, manage change, and drive performance.

Key Relationships
  • Frequent communication with both internal and external customers.
  • Must be able to build relationships cross functionally with several internal departments to be successful in this role.

Working Conditions
  • Nearly always work indoors in corporate office environment with long periods of sitting
  • May on occasion be exposed to loud sounds and distracting noise levels.
  • Employee may experience progressive degrees of factors in the work process which may cause mental tension or anxiety (changing work priorities, deadlines, accuracy, quotas, conflicting demands.

Travel
Employee may need to occasionally visit other IPEX locations.
IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR

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