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Virtual Bdc Automotive Jobs (NOW HIRING)

Holman, Inc.

BDC Consultant - Leith Honda

Raleigh, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and ... virtual BDC and the Store to increase sales. What will you do? * Maximize Internet Lead and ...

Holman Auto Group

BDC Consultant - Leith Honda

Raleigh, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and ... virtual BDC and the Store to increase sales. What will you do? * Maximize Internet Lead and ...

Zimbrick Automotive

Service BDC Representative

Madison, WI · On-site

$16 - $22/hr

  • Retirement

... automotive industry. Digital services and channels allow us to create exceptional virtual ... Our Service BDC Representatives are the virtual point of contact for Zimbrick customers needing ...

Call Source

Service BDC Agent

Nashville, TN · Remote

$15 - $17/hr

... Virtual Service Business Development Center (vBDC) Agent serves as a liaison between automotive ... A BDC Agent may be required to perform additional duties, as assigned.Answer incoming phone calls ...

Killeen Auto Group

Be Seen First

Automotive Vehicle Acquisitions & Sales Specialist

Killeen, TX · On-site

$48K - $200K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... virtual or in-person appraisals and present competitive offers Work closely with the sales team to manage inventory needs Preferred Qualifications: Automotive BDC, Sales or Call Center Experience ...

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Virtual Bdc Automotive information

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How much do virtual bdc automotive jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for virtual bdc automotive in the United States is $18.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Virtual Bdc Automotive vs Customer Service Representative in Automotive?

AspectVirtual Bdc AutomotiveCustomer Service Representative in Automotive
CredentialsExperience in automotive sales, CRM familiarityCustomer service skills, basic automotive knowledge
Work EnvironmentRemote, automotive dealership settingsIn-person or remote, dealership or call center
Industry UsageAutomotive sales and lead managementCustomer support and service inquiries

The Virtual Bdc Automotive role focuses on managing automotive leads remotely, requiring sales and CRM experience, while a Customer Service Representative in Automotive handles customer inquiries and support, often in a more general customer service capacity. Both roles serve automotive clients but differ in responsibilities and skill sets.

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Virtual Bdc Automotive jobs near you
Infographic showing various Virtual Bdc Automotive job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 38% Physical, 2% Hybrid, and 60% Remote job distribution, with an average salary of $37,575 per year, or $18.1 per hour.

Automotive Sales BDC Manager - Remote

Freedom Motors USA

Battle Creek, MI • On-site

$75K - $100K/yr

Full-time

PTO

Posted 12 days ago

Job description

Responsive recruiter
Who We Are:
♿ Redefining ♿ mobility since 1987
Leading manufacturer and retailer of wheelchair-accessible vehicles
Nationwide, family-owned & operated, headquartered in Battle Creek, MI
The BDC Manager is a remote leadership role responsible for building, coaching, and managing a team of BDC members who handle inbound and outbound communication. This role drives appointment-set rates for virtual video demos, ensuring every customer receives a compassionate, knowledgeable, and consultative experience. Responsible for team KPI attainment, script adherence, CRM discipline, video demo scheduling strategy, and the continuous development of the team.
What you'll do:
  • Team Leadership & Remote Management
    • Onboard, train and develop BDC team members with a focus on empathy, productivity, and communication excellence.
    • Lead daily virtual stand-ups, weekly one-on-one coaching sessions, and monthly performance reviews via video conference.
    • Monitor real-time call queues, live chat, and CRM pipelines to ensure service level compliance throughout all hours of operation.
    • Manage remote scheduling, PTO, and shift coverage to maintain consistent availability across all contact channels.
  • Video Demo Appointment Scheduling
    • Develop and execute a video demo appointment strategy that allows customers to experience conversions remotely via video.
    • Train BDC Representatives to confidently pitch, schedule, and confirm live video demos of accessible vehicles.
    • Work with VP of Sales and BDC team members to ensure accurate reporting of video demos and sales activities.
    • Manage video demo calendar capacity, ensuring adequate specialist and videographer coverage for all scheduled demonstrations.
    • Track video demo show set rates, video demo kept conversion rates, and other satisfaction scores.
  • Performance & KPI Management
    • Define, track, and report on individual and team KPIs daily, weekly, and monthly through the CRM and reporting dashboards.
    • Analyze performance data to identify trends, coaching opportunities, and process improvements.
    • Implement performance improvement plans for underperforming team members in partnership with HR.
    • Present KPI scorecards and strategic insights to senior leadership in recurring review meetings as needed.
  • Script Management & Quality Assurance
    • Develop and maintain inbound, outbound, video demo scheduling, and objection-handling scripts.
    • Review a minimum of 5 recorded calls per BDC team member weekly to ensure script compliance and compassionate communication.
    • Score all interactions using a Freedom Motors QA rubric that weighs both performance metrics and empathy indicators.
    • Update scripts quarterly and follow any product line changes, new conversion launches, or current marketing promotions.
  • CRM & Technology Oversight
    • Ensure 100% CRM log compliance for every customer touchpoint, including call notes, video demo scheduling activity, and follow-up sequences.
    • Configure BDC workflows, lead routing, and task automation within the CRM platform.
  • Customer Experience
    • Ensure all BDC team members are trained in disability etiquette, person-first language, and sensitivity best practices.
    • Develop resource guides for advisors covering common mobility conditions, WAV product categories, and funding sources.
    • Establish escalation procedures for complex customer needs, ensuring timely handoffs to Mobility Specialists.
    • Champion the Freedom Motors mission in every team interaction and customer touchpoint.

What you'll need:
  • Currently working in a role as a SALES BDC Supervisor or Manager with 3+ years of experience in an automotive BDC, call center, or inside sales environment.
  • Ability to attend on-site training in Battle Creek, Michigan upon hire lasting 2 weeks as well as attend ongoing training on-site as needed.
  • Demonstrated ability to lead and motivate a fully remote team to consistent KPI attainment.
  • Expert level knowledge of CRM platforms and ability to adapt quickly to new technologies.
  • Exceptional communication skills with a warm, patient, and consultative style suited for medically sensitive customer conversations.
  • Experience scheduling and managing virtual appointments or video-based demos/consultations.
  • Reliable high-speed internet and a professional, distraction-free remote workspace.
  • Experience in adaptive equipment, home health, medical device, or disability services sales is highly preferred.
  • Familiarity with wheelchair-accessible vehicle conversions is a significant advantage.
  • Experience with virtual demo delivery via Zoom, Teams, or FaceTime in a sales or customer experience context also highly preferred.

This job description is meant to provide an overview of the duties and responsibilities of this position. It is not intended to be an all inclusive listing.
Flexible work from home options available.
Compensación: $75,000.00 - $100,000.00 per year

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