Job Description:
Job Description
The Risk Management Administrator plays a key role in supporting Dave & Buster's Legal Team by managing claims processes, coordinating with internal and external stakeholders, and ensuring timely, accurate handling of risk-related matters. This position provides critical support in workers' compensation, general liability, automobile, and property claims while maintaining strong relationships with team members, guests, and business partners.
What You'll Do
- Claims Administration
- Manage intake and reporting of incidents and claims in the risk management information system.
- Request, review, and prepare wage records and statements for submission to third-party administrators.
- Respond promptly to calls from team members, guests, and medical providers with claim numbers and administrator details.
- Support initial outreach to guests following incidents when needed.
- Collaboration & Communication
- Partner with stores, field leaders, and the third-party claims administrator to ensure incident reports are filed completely and on time.
- Communicate with insurance carriers and claims administrators regarding workers' compensation, general liability, automobile, and property claims.
- Coordinate preservation of video footage and gather supporting documentation such as photos, police reports, contracts, estimates, and invoices.
- Provide friendly, professional support to team members, managers, and guests via phone and email.
- Employee & Guest Relations
- Work directly with injured employees to maintain goodwill and support return-to-work efforts.
- Assist in pre-litigation efforts by compiling and preparing relevant claim documentation.
- Handle sensitive or confrontational situations with professionalism and discretion.
- Reporting & Administration
- Maintain and track property damage reports and settlement details.
- Prepare and update monthly and quarterly reports, primarily in Excel.
- Process invoices related to premiums, deductibles, special funding, and programs with accuracy.
- Coordinate Certificates of Insurance requests.
- Support the broader Risk Management & Security team with additional tasks and projects as needed.
What We're Looking For
- Strong organizational skills, attention to detail, and ability to follow through on multiple priorities.
- Excellent written and verbal communication skills; comfortable handling phone and email inquiries.
- Strong interpersonal skills to effectively manage sensitive conversations with team members, guests, and external partners.
- Ability to review and interpret claims data, legal documents, and spreadsheets.
- Proficiency in Microsoft Excel; comfortable working with large sets of data.
- Sound judgment, discretion, and commitment to confidentiality.
WHAT'S IN IT FOR ME?:
Dave & Buster's is an imaginative and dynamic company dedicated to creating innovative entertainment experiences that bring joy, laughter, and excitement to people of all ages. Our mission is to foster a culture of fun and creativity, and we take pride in our commitment to delivering memorable and unique entertainment solutions.
- Exclusive discounts on food and games at Dave & Buster's.
- Paid Time Off (PTO) that increases with tenure.
- 10 Company Holidays (Including your Birthday) & 2 Floating Holidays per year.
- Livongo, SurgeryPlus, and Telehealth benefits
- 401k with company match following 6 months of employment.
- Buster's Legacy Fund (Support Team Members during difficult Times)
- Employee Assistance Program (EAP) Offerings.
- Work out facility on-site.
- Employee Power Card | Free Video Games.
We work hard, play hard and have FUN!
Salary Range:
50940
67920
We are an equal opportunity employer and participate in E-Verify in states where required.