ZipRecruiter

Log In

1

Vice President Patient Experience Jobs (NOW HIRING)

previous page

Showing results 41-60

All JobsHealthcare JobsHospital JobsCare Coordinator JobsVice President Patient Experience Jobs

Vice President Patient Experience information

See salary details

$43.5K

$157.5K

$277.5K

How much do vice president patient experience jobs pay per year?

As of Sep 4, 2026, the average yearly pay for vice president patient experience in the United States is $157,532.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,000.00 and $190,000.00 per year, depending on experience, location, and employer.

What is a vice president patient experience?

A Vice President of Patient Experience is a senior healthcare executive responsible for improving the overall patient journey and satisfaction within a healthcare organization. They develop and implement strategies to enhance patient interactions, ensure high-quality care, and promote a patient-centered culture. This role often involves collaborating with clinical and administrative teams, analyzing patient feedback, and driving initiatives that improve communication and service excellence. Their goal is to create a positive healthcare experience that leads to better patient outcomes and organizational success.

What are the key skills and qualifications needed to thrive in the vice president patient experience position?

To excel as a Vice President Patient Experience, you typically need a robust background in healthcare administration, patient satisfaction strategies, and leadership, often supported by a relevant bachelor's or master's degree. Expertise in using patient satisfaction measurement tools, data analytics platforms, and experience with patient feedback systems like HCAHPS is valuable. Exceptional interpersonal skills, the ability to inspire teams, and a strategic mindset set standout leaders apart in this position. These competencies are crucial for effectively driving patient-centered initiatives, shaping organizational culture, and delivering measurable improvements in patient experience.

What are the typical challenges faced by a vice president patient experience and how can they be addressed?

Vice Presidents of Patient Experience often encounter challenges such as aligning diverse hospital departments around a unified patient-centered vision, addressing varied patient expectations, and ensuring consistent service quality. Overcoming these hurdles typically requires strong cross-functional collaboration, data-driven decision making, and continuous staff engagement initiatives. Building partnerships between clinical and non-clinical teams is especially critical for fostering a culture of accountability and empathy. Leaders who are proactive in soliciting feedback and implementing improvement plans can significantly enhance both patient satisfaction and frontline staff morale.

What cities are hiring for Vice President Patient Experience jobs?

Cities with the most Vice President Patient Experience job openings:

What are the most commonly searched types of Patient Experience jobs?

The most popular types of Patient Experience jobs are:

What states have the most Vice President Patient Experience jobs?

States with the most job openings for Vice President Patient Experience jobs include:

What job categories do people searching Vice President Patient Experience jobs look for?

The top searched job categories for Vice President Patient Experience jobs are:

Vice President Patient Experience jobs near you
Infographic showing various Vice President Patient Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $157,532 per year, or $75.7 per hour.

Vice President, Patient Services

Mercalis

Jeffersonville, IN • On-site

Full-time

Re-posted 9 days ago

Job description

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of Valeris and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.

As a senior leader within a third-party HUB services organization, the VP will oversee multiple program teams supporting diverse therapeutic areas and clients, ensuring service delivery excellence, compliance, and innovation in every engagement.


Strategic Leadership & Client Partnership

  • Define and execute the strategic vision for HUB operations and patient support services across multiple biopharma partnerships.
  • Serve as a senior strategic partner to clients, ensuring alignment between program design, brand strategy, and operational delivery.
  • Identify new opportunities to expand and enhance service offerings, including technology integration, digital engagement, and patient insights.
  • Collaborate with Business Development and Program Implementation teams to support new client onboarding, RFP responses, and program launches.

Operational Excellence

  • Lead all aspects of HUB operations, including benefits verification, prior authorization, financial assistance, patient onboarding, adherence programs, and nursing/clinical support (as applicable).
  • Establish and monitor performance metrics, ensuring achievement of client SLAs, KPIs, and quality standards.
  • Drive continuous improvement initiatives that increase efficiency, scalability, and patient satisfaction.
  • Partner with Technology and Analytics teams to leverage data insights for proactive decision-making and performance optimization.

Leadership & Team Development

  • Lead a team of senior directors and program managers responsible for day-to-day HUB operations and client program execution.
  • Build a strong leadership pipeline and culture of accountability, collaboration, and high performance.
  • Oversee workforce planning, training, and talent development to ensure organizational readiness and capability to meet evolving client needs.

Compliance, Quality, & Risk Management

  • Ensure all operations adhere to client-specific requirements, industry regulations, and company compliance policies (HIPAA, FDA, OIG, and manufacturer guidelines).
  • Partner with the Quality and Compliance teams to maintain robust auditing, monitoring, and corrective action processes.
  • Champion a culture of compliance and ethical behavior across all levels of the organization.

Financial & Operational Performance

  • Manage operational budgets, staffing models, and resource allocation to ensure profitability and efficiency.
  • Partner with Finance to forecast program costs, margins, and scalability opportunities.
  • Support strategic pricing and contract renewal discussions through operational insight and performance data.

  • Bachelor’s degree in Healthcare Administration, Business, or related field required; MBA, MHA, or related advanced degree preferred.
  • 10+ years of progressive leadership experience in patient support services, HUB operations, specialty pharmacy, or pharma services.
  • Proven success leading large-scale, multi-client programs in a third-party HUB or outsourced services environment.
  • Deep understanding of patient access, reimbursement models, and the pharmaceutical commercialization process.
  • Demonstrated experience managing client relationships at the executive level.
  • Strong leadership, financial acumen, and operational management skills.
  • Commitment to service excellence, innovation, and compliance integrity.

Apply